Ira Mazda

Doug Clark was incredibly helpful and supportive in my purchase. First time car purchase and he helped me not only learn about the process but made sure I understood. A great salesman and all over extreme purchase. First time car purchase and he helped me not only learn about the process but made sure I understood. A great salesman and all over extremely knowledgeable about his products. 10/10 would recommend! More

Satisfied Customer Work was explained and done in less time than expected. I was offered a loaner car even though I planned on waiting when extra work got done. I’m happ Work was explained and done in less time than expected. I was offered a loaner car even though I planned on waiting when extra work got done. I’m happy with the experience at Prime Mazda More

Stellar Kayshawn went above and beyond to get me in the car I liked 😊 with the best deal possible. He also advised my friend on leasing vs financing as well Kayshawn went above and beyond to get me in the car I liked 😊 with the best deal possible. He also advised my friend on leasing vs financing as well as how to go about choosing the right car. More

Visit for aervice and recall 9/10/2018 Eveeyone rhere us really helpful. Especiallt Doug and Gina. I had noticed a cut in?the leather in my dooe that wasnt there before and per Ginas requ Eveeyone rhere us really helpful. Especiallt Doug and Gina. I had noticed a cut in?the leather in my dooe that wasnt there before and per Ginas request swnt a pucture of it. As of today i havent heard back. Loretta Bassick More

Purchasing a car When I arrived at the dealership I had no thoughts of leasing a car. A few hours later I had thanks to Levi. Very satisfied When I arrived at the dealership I had no thoughts of leasing a car. A few hours later I had thanks to Levi. Very satisfied More

Personal attention and excellent service Even though the time to fix my vehicle was long due to shortage of parts, the service department provided frequent updates and did everything they cou Even though the time to fix my vehicle was long due to shortage of parts, the service department provided frequent updates and did everything they could do under their control to remedy the situation and minimize the impact to me. I can really appreciate their sincere effort. More

Fair, quick and easy Great service before, during and even after closing the deal. They promised to treat us like family and that's exactly what they did. If the quality o Great service before, during and even after closing the deal. They promised to treat us like family and that's exactly what they did. If the quality of the car is similar to the quality of the team I'm coming back again when I need a new car. More

Excited Love our new Mazda 6 Touring. I came to Norwood for the particular color combo that I wanted. They had basically the only one out there. Wayne, our d Love our new Mazda 6 Touring. I came to Norwood for the particular color combo that I wanted. They had basically the only one out there. Wayne, our dealer, was very patient with us and our decisions we needed to make. More

dishonest dealership After my 2017 Mazda3 was totaled in an accident, I visited Prime Mazda to purchase a new 2018 Mazda3. After purchasing the car, I met with the busines After my 2017 Mazda3 was totaled in an accident, I visited Prime Mazda to purchase a new 2018 Mazda3. After purchasing the car, I met with the business manager, David, and that's where my bad experience starts. It seemed that he was trying to sign me up for extras that I, multiple times, said I had no interest in purchasing. He kept insisting that they were "included with the car." At the time, I was tired and stressed from dealing with a totaled car, and it seems like David was taking advantage of this. After having the car and paperwork delivered to me, I noticed I was charged about $2000 in fees for things that were "included." I spoke with David about receiving a refund for these fees, and he said I could only get a refund for one of them, Prime Dent, which was $895. I was told the refund would take 4-6 weeks to go through. It has been over 2 months and I have yet to receive a refund, or an explanation from David as to why it hasn't gone through yet. I have tried contacting the GM, and have gotten no response. Prime Mazda is just another dishonest car dealership. More

Routine Service Performed Very Well I have been coming to this dealership since December, 2003. I am happy with the service I receive. I got an oil change, a brake fluid replacement, a I have been coming to this dealership since December, 2003. I am happy with the service I receive. I got an oil change, a brake fluid replacement, an engine air filter replacement, and a cabin air filter replacement. More