
Ira Mazda
Westwood, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Awful experience and suggestion do not do service there. Awful service experience for a second time. I had not received appropriate service or having honor for what I had been quoted over the phone. I had n Awful service experience for a second time. I had not received appropriate service or having honor for what I had been quoted over the phone. I had not received service summary including multi-point inspection. Free car-wash had to be done twice due to lack of personal attachment to the customer vehicle and proper equipment. Personally, I feel that Prime Mazda should fully reimbursement for the service that I had received. I would not recommended Prime Mazda of Norwood for service center. More
regular maintenance check up Back once again for oil change, plus. Brakes needed to be changed this time - Jenna Perry is my advisor which is the reason I continue to come to the Back once again for oil change, plus. Brakes needed to be changed this time - Jenna Perry is my advisor which is the reason I continue to come to the dealership for service. She keeps me updated and informed on my car's progress with great expertise. I have had two other advisors at Norwood and both were terrible. One wouldn't make me a Saturday appointment because she had that day off and another said he made me a follow up appointment and never did. I was given a loaner car since my brakes were going to take some time which was great. I am giving a five star review ONLY because of Jenna's level of customer service. More
This is my fourth purchase. As always they made the experience easy. Harshene is a pleasure to work with. The finance department was great and didn’t pressure me with any extra bells and whistles. experience easy. Harshene is a pleasure to work with. The finance department was great and didn’t pressure me with any extra bells and whistles. More
No BS, no misdirection. Just straight to the point business. In And out in about 2 hours. Hands down best experience at a dealership I think I've ever had. business. In And out in about 2 hours. Hands down best experience at a dealership I think I've ever had. More
Everyone we met was xtra friendly and couldn’t due enough to please us. Seem to know everything about the vehicle I was interested in. to please us. Seem to know everything about the vehicle I was interested in. More
We bought a certified used Mazda CX-5 in June, 11 months ago. Yesterday the battery died. A bummer when we spent 25K on a car so recently. You’d think a new battery might be part of getting it ready for a p ago. Yesterday the battery died. A bummer when we spent 25K on a car so recently. You’d think a new battery might be part of getting it ready for a price like that. Anyway, the service department fit us in for a battery replacement today, For that we are grateful. More
Thank you to Jenna my Service Advisor, Nancy the Receptionist, and Dave my Technician. They are always personable and professional as well as respectful of my time. The new car wash does an excellen Receptionist, and Dave my Technician. They are always personable and professional as well as respectful of my time. The new car wash does an excellent job More
Great experience My husband and I worked with Kayshawn in leasing a CX-5. Kayshawn was professional, kind, patient, and knowledgeable. He did not push us at all, and w My husband and I worked with Kayshawn in leasing a CX-5. Kayshawn was professional, kind, patient, and knowledgeable. He did not push us at all, and was definitely our advocate. They made our process very simple and ensured we could get our car when we wanted to have it by. We love our car, and are very happy with our purchase! More
Amazing service! I can’t even begin to explain how wonderful the experience I had at prime Mazda! This is my first car buying experience and I have been shopping aroun I can’t even begin to explain how wonderful the experience I had at prime Mazda! This is my first car buying experience and I have been shopping around. No other place helped me through the process with as much as Sami. I would recommend anyone trying to buy a car go see him! He was very knowledgeable and understanding! More
Brake job faulty I had the dealer replace my rear brakes and rotors after that there was a constant grinding noise took it back twice and then told me would cost 500 t I had the dealer replace my rear brakes and rotors after that there was a constant grinding noise took it back twice and then told me would cost 500 to fix when it wasn’t an issue before they did the breaks it is a recall issue on two other models and is caused by two things related to the rear brakes and at the same time presented me with 900 more of service items More