Prime Mazda - Service Center

Easy to setup an appointment and easy to get through it. Thorough walk through of car and needs. Very professional and willing to go the extra mile. Thorough walk through of car and needs. Very professional and willing to go the extra mile. More

I went in to dealership in Norwood without appointment my parking light was out and I was going to be traveling. They all were awesome service man Mark and Jenna were extremely helpful. Might travel here parking light was out and I was going to be traveling. They all were awesome service man Mark and Jenna were extremely helpful. Might travel here from CT for service in future. Rose Fomenko from CT More

I have been using this Mazda Dealer for the past 25yrs. they have always shown exceptional service on the vehicles I have owned. This last visit has exceeded my expectations again due mostly through the ex they have always shown exceptional service on the vehicles I have owned. This last visit has exceeded my expectations again due mostly through the exception service advisor Jenna Perry. More

Mike Nashawaty was great!!! Appreciate his service!!! As always Mazda service department does great work, and begins with the Service Rep. All are good people. As always Mazda service department does great work, and begins with the Service Rep. All are good people. More

Was able to quickly get in and out with my oil change, and Brian reviewed upcoming services that were coming due or were needed. Always a pleasure to do business there. and Brian reviewed upcoming services that were coming due or were needed. Always a pleasure to do business there. More

Michael and Bruno were very helpful and courteous and made the visit pleasant... Love my Mazda... love your customer service ... thank you Norwood Mazda for caring about this customer! made the visit pleasant... Love my Mazda... love your customer service ... thank you Norwood Mazda for caring about this customer! More

Awful experience and suggestion do not do service there. Awful service experience for a second time. I had not received appropriate service or having honor for what I had been quoted over the phone. I had n Awful service experience for a second time. I had not received appropriate service or having honor for what I had been quoted over the phone. I had not received service summary including multi-point inspection. Free car-wash had to be done twice due to lack of personal attachment to the customer vehicle and proper equipment. Personally, I feel that Prime Mazda should fully reimbursement for the service that I had received. I would not recommended Prime Mazda of Norwood for service center. More

regular maintenance check up Back once again for oil change, plus. Brakes needed to be changed this time - Jenna Perry is my advisor which is the reason I continue to come to the Back once again for oil change, plus. Brakes needed to be changed this time - Jenna Perry is my advisor which is the reason I continue to come to the dealership for service. She keeps me updated and informed on my car's progress with great expertise. I have had two other advisors at Norwood and both were terrible. One wouldn't make me a Saturday appointment because she had that day off and another said he made me a follow up appointment and never did. I was given a loaner car since my brakes were going to take some time which was great. I am giving a five star review ONLY because of Jenna's level of customer service. More

We bought a certified used Mazda CX-5 in June, 11 months ago. Yesterday the battery died. A bummer when we spent 25K on a car so recently. You’d think a new battery might be part of getting it ready for a p ago. Yesterday the battery died. A bummer when we spent 25K on a car so recently. You’d think a new battery might be part of getting it ready for a price like that. Anyway, the service department fit us in for a battery replacement today, For that we are grateful. More

Thank you to Jenna my Service Advisor, Nancy the Receptionist, and Dave my Technician. They are always personable and professional as well as respectful of my time. The new car wash does an excellen Receptionist, and Dave my Technician. They are always personable and professional as well as respectful of my time. The new car wash does an excellent job More