Prime Mazda - Service Center

I loved everything that thee guys were about. right through the door they came to help me and i had the greatest time. they made me feel comfortable and at ease. this especially as my car (My pride and through the door they came to help me and i had the greatest time. they made me feel comfortable and at ease. this especially as my car (My pride and joy). needed to be taken in to be looked at. John and levi worked together to produce the most optimum results for me. the biggest triumph was being able to pay only 100 dollars out of pocket due to my warranty that mr. downing had made me get. I thank the heavens for that man. I will be coming back soon. More

Well, I almost had the car that could not be fixed. Multiple computer problems and battery problems that needed lots of help from Mazda corporate. This was a true test of a service department, and the Multiple computer problems and battery problems that needed lots of help from Mazda corporate. This was a true test of a service department, and they passed with flying colors. All through the ordeal they kept me informed, gave me a loaner car and made what could have been a nightmare into a very tolerable, almost enjoyable situation. John and his service crew are first rate and deserve a lot of credit for all of the help they provided through the process. It started with Dashboard problems, moved to battery problems, included several computer problems and all through this, which amounted to almost 15 days, I had a nice new car, almost daily calls (even on Saturday) on how the troubleshooting was going and the latest suggestions from Mazda Tech support. It did get fixed, the car is running very well and I am very pleased. I know this is unusual in the car business, but I have a lot of respect for that service department; it is well run, professional and totally customer focused. More

My car broke down while I was on a trip in MA, and I didnt know what to do. I called Mazda Gallery (after searching online for the closest dealer) and the phone was answered by Evan in the service depar didnt know what to do. I called Mazda Gallery (after searching online for the closest dealer) and the phone was answered by Evan in the service department. He showed the utmost concern in my vehicle issue and took me in right away. I had my vehicle towed to Mazda Gallery, and Evan greeted me and the tow truck driver as soon as we arrived in the parking lot. He took me inside to his office to get written up, and right away I was assured I could trust him, and he truly made me feel like I was being helped by a friend. We found the alternator had failed in my car and it would take about three hours to have it repaired. Evan stressed that he knows that is a long time to wait, and had me dropped off at a close by shopping plaza so I could enjoy myself on vacation rather than waiting in a car dealership, then came and picked me up when my car was done!. Evan is truly an over the top example of how anyone in the customer service industry should treat people, and I can't thank him and the mechanic enough for their painstaking efforts to get my car fixed unannounced. If I was from Massachusetts, I would drive to have my car serviced by Mazda Gallery and work with Evan for my vehicle service. I would recommend that anyone looking, see Evan in the service department at Mazda Gallery, you won't be disappointed. Thank You Mazda Gallery!!! More

My car had a potentially serious brake problem. They took my car in immediately to diagnose the problem and arranged to order the parts necessary to fix it. When the part was unexpectedly delayed, they made my car in immediately to diagnose the problem and arranged to order the parts necessary to fix it. When the part was unexpectedly delayed, they made sure I had a car I could drive. When the parts arrived, the car was quickly repaired. I can very much recommend their couteous efficient service. More

I had my 2009 Mazda CX9 serviced (under warranty) as well as has some accessories installed. They ran into a technical glitch with one of the warranty items and the repair took a lot longer than expected. Ho as has some accessories installed. They ran into a technical glitch with one of the warranty items and the repair took a lot longer than expected. However, throughout the whole process John kept me informed on the status of the repair. He was always reachable for any questions and concerns I had. I would highly recommend the dealership for any Mazda related repair and service issues. More

Evan was great. Kept me very informed I had a car in Evan was great. Kept me very informed I had a car in storage for over 25 years and Evan and his crew worked with me to get the car running. I felt t Evan was great. Kept me very informed I had a car in storage for over 25 years and Evan and his crew worked with me to get the car running. I felt the crew knew how important the car was to me and worked to get it right. More

I got very good service for a car I am using in club racing events, very helpful information on the car, was able to buy high performance tires from the dealer, got a very good job done on a windshield racing events, very helpful information on the car, was able to buy high performance tires from the dealer, got a very good job done on a windshield replacement, and have appreciated dealing with parts and service through email. More

Mazda Gallery has a great staff that is always willing to go the extra mile for you. My driver-side mirror was smashed 2 days before a road trip, and they were able to locate and install the mirror for me w go the extra mile for you. My driver-side mirror was smashed 2 days before a road trip, and they were able to locate and install the mirror for me within a day and half. I have been a customer for over 4 years and I have always had a positive service experience here. More

John has excellent customer service skills, he explained John has excellent customer service skills, he explained everything that I needed for my car. I was told that it would take a while before my car w John has excellent customer service skills, he explained everything that I needed for my car. I was told that it would take a while before my car would be ready and to my surprise John offered me a loaner car. He informed me that my car would be ready in about two hours, I recieved a phone call from John in less than two hours informing me that my car was ready....that made me very happy. More

Service was detail oriented and professional in keeping me informed about the work being done on my car. I thought the service team was quick and efficient and made the process an easy one. I would go bac me informed about the work being done on my car. I thought the service team was quick and efficient and made the process an easy one. I would go back for future service again. I felt treated with respect and I think John is a valuable employee to the Mazda team. More