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Prime Mazda - Service Center

Westwood, MA

4.8
418 Reviews

418 Reviews of Prime Mazda - Service Center

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July 18, 2023

Service rep on the drive was very friendly and handled my service transaction professionally. The oil change took two hours which seems a little long when you have an appointment. More

by Jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julianna
Jul 24, 2023 -

Ira Mazda responded

Thank you for your feedback!

July 17, 2023

Excellent n quick service… loved the experience every time we come into the showroom.. happy customer.. More

by Hanumanth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jul 17, 2023 -

Hanumanth responded

Service was really good.

Jul 18, 2023 -

Ira Mazda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 16, 2023

Friendly efficient service. Appreciate the Lyft ride to and from as I couldn’t wait at the dealership. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana- ??????????
Jul 19, 2023 -

Ira Mazda responded

Thank you for being our customer, we appreciate your kind words!

July 15, 2023

No matter what I come in for the service and attention is always outstanding. Aaron, the service manager is always present, always able to handle even the most difficult conversations in the most profession More

by Liz
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky
Aug 14, 2023 -

Ira Mazda responded

Thank you so very much for your kind words! We are thrilled to hear that you are pleased with the services provided by Aaron, Alex, and our staff! It will always be our pleasure to assist you with your automotive needs. Know that we value your business and thank you for your Five-Star review. We will look forward to providing you with an exceptional customer experience in the future!

July 13, 2023

The service technician Nathaniel was extremely helpful. He was flexible and able to meet my needs. This was the best service I’ve received at a car dealer. I was greatly appreciative. More

by sheshe282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez
Jul 19, 2023 -

Ira Mazda responded

Thank you for your kind words for our staff, we appreciate it!

July 13, 2023

Great costumer service . Jhon you the best thank you for take care of my cx30 . More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Robbins
Jul 19, 2023 -

Ira Mazda responded

Thank you for being our customer, we appreciate your kind words!

July 07, 2023

Easy to get to. Very friendly indeed. Transparent about their work. Helpful. Nice space to wait for service. Reasonably priced. Quick. Easy to reserve within More

by a.gouldstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan
Aug 08, 2023 -

Ira Mazda responded

We are pleased to provide convenient and professional service to you when it is time to service your vehicle. Thank you for your business and your Five Star review! Ira Mazda looks forward to assisting you again.

June 29, 2023

I’m disappointed. I have come in multiple times for the same problem. I have sent two texts to the service manager and no response. Unfortunately that has been my e More

by williamblatchford
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Even the dealership manager is more concerned with surveys vs service.
Jul 10, 2023 -

Ira Mazda responded

Thank you for bringing this to my attention. I would like an opportunity to fix this and to earn your business, please contact me at 781-278-1324. I look forward to speaking with you. Aaron Kushnirsky Service Manager

June 28, 2023

Helpful, honest, immediately was given a loaner vehicle for as long as I needed it More

by cjadriscoll
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Julianna was very helpful
Jul 02, 2023 -

Ira Mazda responded

Thank you for being our customer, we appreciate your kind words!

June 24, 2023

Ira Mazda has been great to work with and they always provide excellent customer service. More

by JD
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Maura Peterson
Jun 27, 2023 -

Ira Mazda responded

Thank you for being our customer, we appreciate your kind words!

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