11 Reviews of Justin Lotter
April 02, 2024
The people at IRA Mazda are professional, friendly, and accommodating.They go out of their way to make sure that you get into the car that is right for you. I can’t recommend them enough. accommodating.They go out of their way to make sure that you get into the car that is right for you. I can’t recommend them enough. More
Other Employees Tagged: Leo Freitas
March 25, 2024
Very easy to schedule an appointment. I like that they send a video showing what has been done to the car. Always ready at the time they give you or before. I like that they send a video showing what has been done to the car. Always ready at the time they give you or before. More
Other Employees Tagged: Levi Downing, Robert Lewis, Juliana Santana-Nasif
January 05, 2024
Excellent service, very professional and friendly people makes for a really great experience purchasing a car & getting the service/maintenance! makes for a really great experience purchasing a car & getting the service/maintenance! More
Other Employees Tagged: Levi Downing
December 22, 2023
I'm very satisfied with the Mazda dealership Westwood salesperson Levi Downing the finance department just just as my fifth Mazda my first cx90 I like the car very much has everything road service is goo salesperson Levi Downing the finance department just just as my fifth Mazda my first cx90 I like the car very much has everything road service is good dealership everybody's very More
Other Employees Tagged: Levi Downing, Doug Clark, Robert Lewis, Aaron Kusnirsky
July 31, 2023
Very efficient and pleasant experience, great customer service, and knowledgeable staff. Service is always excellent! service, and knowledgeable staff. Service is always excellent! More
Other Employees Tagged: Aaron Kusnirsky
June 06, 2023
Always a pleasure! My wife and I have leased 9 cars from Gallery/Prime/Ira Mazda. Happily, they have retained the same Management and Staff throughout their changes in My wife and I have leased 9 cars from Gallery/Prime/Ira Mazda. Happily, they have retained the same Management and Staff throughout their changes in ownership. Wouldn’t think of going anywhere else. Highly recommended! More
Other Employees Tagged: Hank Boschen, Robert Lewis, Aaron Kusnirsky
June 15, 2022
The dealership worked hard to gain and keep my business. I appreciated the use of their loaner vehicle while mine was being repaired as well as their understanding of my unique needs. I appreciated the use of their loaner vehicle while mine was being repaired as well as their understanding of my unique needs. More
Other Employees Tagged: Doug Clark, Kayshawn Jolly, Robert Lewis, Aaron Kusnirsky
April 11, 2022
Best service I’ve had at a dealership. Way to go Mazda! Will be back soon Way to go Mazda! Will be back soon More
Other Employees Tagged: Hank Boschen, Kayshawn Jolly, Bernie Spann, Robert Lewis, Aaron Kusnirsky , Tony Lambrou
September 06, 2021
Their process of matching sales staff to potential clients is horrible. I arrived around 3 pm on a Sunday. Walked the lot and after 10-15 min went inside to find a salesmen as no one approached me. clients is horrible. I arrived around 3 pm on a Sunday. Walked the lot and after 10-15 min went inside to find a salesmen as no one approached me. This is fine, it's busy, and I understand that so no problem there. I waited at the main sales counter inside for 5 minutes until a woman approached who I believe was a sales customer service assistance. She took my license, scanned and printed it, and then wrote my cell phone number on it. Then she asked me to wait in the lobby and someone would be over to assist. Ok again, no problem here. She then vanished and came back 5-10 min later to do the same process for two other couples who walked in after me. Scan their license, take the cell phone, and then disappear to do what seemed to be physically handing the pieces of printed paper to different sales staff. I could tell she was flustered trying to hand people these sheets of paper. The process was just odd. Anyway 20 min went by and both couples who came in after me were attended to. The sales lady then approached me again and guess what, you guessed it she asked me for my license yet a second time only to make another copy and then disappear again to give it to someone. (no phone number this time)! She said I'd be next, but honestly she had no clue who would be next. I waited 10 more minutes with no one coming and had enough so I headed outside. When I got outside I saw a salesman putting a plate on a car and asked if a manager was available and they said "yeah they're behind the glass". I don't know but in my opinion if someone is asking for a manager I normally try to help or ask what's wrong not just point them to go behind the glass. I mean am I really supposed to walk behind there? Anyway, awful procedure and poor management to put a process in place to have someone handing out pieces of paper all over. Now there's two copies of my license laying around out there. Hey, novice idea, why not stack the papers on the main counter then have the salesmen come take the next available one when they are ready. Oh, by the way of course no follow up call at all to see why I left. It even get's better. The GM staff "behind the glass" while I was waiting took a picture of how busy the lobby was. I bet they didn't think I saw that. I assume they were celebrating that lots of people where there.to look at cars so why not take a picture to send to someone (not sure who). Yeah ok, take pictures but don't help potential clients... real classy. Looking at the management pictures below I think it was Ray. This whole thing was a blessing as it actually worked out well as I went down the road to Boch Nissan and was instantly greeted when I closed my car door and they had several Mazda's to choose from that I was looking for. I know things are hard now, and getting good people is hard, and it can get busy, but this is just a case of bad management putting in poor processes. I don't even blame the sales lady for this. By the way I'm not going to be one of those people hiding behind my computer and submitting a bad review. I plan to follow up with the dealership on this. More
Other Employees Tagged: Bernie Spann , Ray NG
March 12, 2020
great work. i am happy to buy the car from this dealer. the persons who ever working there are so nice and very professional. thanks guys. the persons who ever working there are so nice and very professional. thanks guys. More
Other Employees Tagged: David Jaspon, Wayne Xides