Justin Lotter

I have had a terrible experience with Ira Mazda over the past few months from their sales team all the way up to their GM. I was first connected with Greg Flowers for the sale of my car. Greg would take mor past few months from their sales team all the way up to their GM. I was first connected with Greg Flowers for the sale of my car. Greg would take more than a couple of business days to respond to me except for when it was time to put a deposit down for the car. This was extremely frustrating as I would have a four-hour round trip drive to the dealership and would not hear from my salesman until I call the front office to get ahold of him. After the purchase I left a bad review and got a call from Bernie, who said told me they would give me a free year maintenance contract if I submitted a new review. I believed him, submitted a new review, and never heard from him again. I never got a maintenance contract and he never submitted for one on my behalf. I left him about 6 voicemails and never heard back. Then I started calling the GM, Justin Lotter, who seemed disappointed in his team but clearly has done nothing about it since I have called him three times and have yet to get my promised maintenance contract, and upcoming service that falls under my warranty. I am trying to stop interacting with Ira Mazda in Westwood as fast as possible, and I hope everyone avoids this dealership and has a good car buying experience elsewhere. More

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The service process I received while buying my car here was amazing! Would recommend to others was amazing! Would recommend to others More

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I worked with Justin Lotter on the purchase of my new CX-5, and the entire experience was excellent. The pricing and process were completely transparent, and I ended up paying significantly less than I w CX-5, and the entire experience was excellent. The pricing and process were completely transparent, and I ended up paying significantly less than I would have for the RAV4 I was considering as an alternative. Justin also gave me a much better value for my trade than Carvana, and the financing process was completely stress-free. I will definitely be purchasing another Mazda from Ira Mazda in the future. Thank you, Justin, for making the entire experience so easy! More

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Worked with Greg Flowers this past Sunday and he was top-notch! He was very informative and zero pressure. I highly recommend him as well as the entire team at Ira! top-notch! He was very informative and zero pressure. I highly recommend him as well as the entire team at Ira! More

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I am very satisfied to purchase a 2023 used car cx5 Mazda at Westwood mass. And Very satisfied with the service. at Westwood mass. And Very satisfied with the service. More

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Everything was great for my experience I would recommend for enyone in the future thank for enyone in the future thank More

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Everything was great highly recommend Ira Mazda for a new or used vehicle. No high pressure sales or used vehicle. No high pressure sales More

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I had a negative sales and delivery experience. But I must say the service department staff certainly made up for that they treated so good and their service was exceptional But I must say the service department staff certainly made up for that they treated so good and their service was exceptional More

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We just had the pleasure of purchasing our 6th vehicle from IRA Mazda. David was great to work with and Bernie Spann Steve in finance was great and explained all the paperwork perfectly. Getting a great d from IRA Mazda. David was great to work with and Bernie Spann Steve in finance was great and explained all the paperwork perfectly. Getting a great deal and having great service is hard to find. More

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We had the most wonderful car-buying experience at this dealership! It was my son’s first car, and thanks to Justin (GM) and Janice, the process was smooth, enjoyable, and truly memorable. Janice was an ab dealership! It was my son’s first car, and thanks to Justin (GM) and Janice, the process was smooth, enjoyable, and truly memorable. Janice was an absolute pleasure to work with—friendly, knowledgeable, honest, and straightforward. She made what could have been a stressful experience feel exciting and special. This was our first time purchasing a Mazda, and because of this experience, I know it won’t be our last. I can’t recommend this dealership highly enough.. More

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