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Prime Mazda - Service Center

Westwood, MA

4.8
417 Reviews

417 Reviews of Prime Mazda - Service Center

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December 09, 2024

Excellent service, very professional customer service, clean waiting room and restrooms and helpful staff. Thank you. More

by arlene.lasane1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, John Sullivan
Dec 12, 2024 -

Ira Mazda responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 07, 2024

I’m very happy about my recent visit to the dealership for a repair due to CEL. I appreciated the flexibility and convenience to drop my car for service. My service advisor, John keep me in the loop durin More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky, John Sullivan
Dec 12, 2024 -

Ira Mazda responded

Hi Frank, we're happy you found our staff John to be so supportive during your experience here at Ira Mazda. Please don't hesitate to reach out if there's anything additional we can do for you.

December 05, 2024

I have been buying cars here for 30 years. Service has always been really.great More

by jreyno2032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Livingston
Dec 08, 2024 -

Ira Mazda responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 03, 2024

Easy to schedule a visit and the location is convenient for me. The service department’s staff are very friendly and helpful. More

by tin.wu298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lopez, Juliana Santana-Nasif, John Sullivan
Dec 20, 2024 -

Ira Mazda responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 02, 2024

This dealership provides professional and courteous services. My service representative was very pleasant and attentive. More

by Carrol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 20, 2024 -

Ira Mazda responded

Hi Carrol, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2024

Service was excellent. And the service Manager was helpful and curates. I always had great experience with the service department. More

by Happypawssalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky, Juliana Santana-Nasif
Dec 03, 2024 -

Ira Mazda responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2024

They scheduled me for a recall repair. When I arrived, they did not have the part on hand. I waited 2 hours to learn this and then had to return the next day. More

by r.kesner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sullivan
November 26, 2024

Went in for an oil change at 25k miles and they tried to sell a $650 maintained package for 30k. Also made an appointment online and still waited 2 hours just for the oil change. I was told there were 13 ca More

by kathryn.foley16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Kusnirsky
Nov 28, 2024 -

Ira Mazda responded

kathryn.foley16, Thank you for your feedback about this, because this should not have happened and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Aaron Kushnirsky Service Manager akushnirsky@iramazda.com

November 25, 2024

Professional and customer focused. All reps were on same page and well trained with narratives. More

by robertgenduso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ringland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Lopez
Nov 27, 2024 -

Ira Mazda responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

November 23, 2024

Great service team, Thanks Aaron. Great service teams as well, many thanks Kayshawn. Would love to do business with you again but I am moving out of state..! More

by Jean.seredouma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayshawn Jolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Kusnirsky
Nov 25, 2024 -

Ira Mazda responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

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