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Ira Subaru of Manchester
Manchester, NH
1,283 Reviews
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Showing 1,283 reviews
July 29, 2011
This is almost an exact copy of an email I sent to Mr. Berkowitz, to which I have received no response. As I am still being ignored by Manchester Subaru, I have decided to take my complaint to a more pu Berkowitz, to which I have received no response. As I am still being ignored by Manchester Subaru, I have decided to take my complaint to a more public forum. I am writing in regards to my experience of Manchester Subaru on Sunday 7/24. My husband and I were in the market for a used Subaru. After doing some extensive research, I had settled on an older model Outback or Forester with less than 100k miles for less than 10k. I then set about locating such a vehicle and found one 2001 Subaru Forester at your dealership. On Sunday morning I called to inquire whether the vehicle was available. "Joe" took the call and was very friendly. He informed me that the car was still available. I informed him that I was leaving at that moment and would be there in 1 hour to test drive the vehicle (we live an hour away). "Great!" Joe said, "Just ask for me when you get in." This all sounded very official and promising. So I bundled my two children into the car (we run a farm here and my husband needed to run some heavy equipment so I could not leave the children with him). I travelled all the way to Manchester, spent a dollar at the toll and dodged tourist traffic to get to Manchester Subaru. When I got to the show room, there were three salesmen present. They were all occupied with other customers, which I understood, so I waited for one of them to acknowledge my presence. I was pretty obvious, because as I said, I had two children in tow. Yet, I waited for more than 15 minutes before one salesmen reluctantly asked me what I wanted. I informed him that I had called earlier about the 2001 Subaru Forester and was there to test drive the vehicle. He asked me, in a very perfunctory and unfriendly way, who I had spoken to. When I said that I had talked to Joe, he reluctantly told me he would "try to find him". At that point another salesman piped up and yelled: "Those folks over there are on that vehicle!" and pointed to another couple who, I gather, were in the process of actually purchasing the vehicle I had called to inquire about. This salesman never talked directly to me or attempted to apologize for the mix up. Now I understand that, even though I had called and specifically requested to test drive the car at a specific time, that used car buying is basically a first come first serve business. But as there were many other cars on your lot that I would have been happy to at least look at, I was still expecting that someone would take the time to speak to me. Instead, I was told to go "look at that car" while somebody tried to find Joe, and after another 20 minutes of being completely ignored, I finally took the hint and left. As I was leaving one of the salesmen breezily told me that he wasn't able to locate Joe, at which point I informed him that I was going to go somewhere where there were actual sales people working. I had just wasted over three hours in my day and two dollars at the toll. There were several other prospects at other dealerships that I would have looked into that day had I known that I would be completely disregarded as a serious customer at Manchester Subaru. None of your salespeople knew why I was there, and for all they knew I could have been in the market for a top-of-the-line new Subaru. I can only assume that what they thought they saw coming through the door-- a single mother with two kids-- was not worth their time. I also note from your website that your entire sales staff is male. For the record, I am an IT professional who works outside the home while my husband stays at home with our children, and I happen to be the more mechanically inclined one in the family and therefore am the one tasked to do such things as find us a reliable used car with the features that we need. Because I work full time I do not have time to sit around endlessly being ignored or for kicking tires. I was there to buy a car and for all intents and purposes was turned away. I have since found another 2001 Subaru Forester from a much more friendly dealer, and no longer need your services. I just wanted you to know that due to the apparently sexist assumptions and extremely poor customer service skills of your all-male sales staff on that Sunday, you have definitely and permanently lost mine and my husband's business, as well as that of my entire extended family (who all drive Subarus) and all of my friends, many of whom actually live in or around Manchester. More
by tomboyfarmer
Employees Worked With
no one introduced themselves, so I wouldn't know.
July 26, 2011
We worked with 8 dealerships in the MA, NH, RI areas and Manchester Subaru easily had the best price through the ZAG program. I dealt with Todd via email who was extremely professional, responsive, and stra Manchester Subaru easily had the best price through the ZAG program. I dealt with Todd via email who was extremely professional, responsive, and straight with us. He set up a meeting with Joey (our sales guy). The office was clean, laid back, comfortable, and everything about it made us feel like we weren't in a car dealership. The staff (and especially Joey) were very patient, understanding, and accommodating when we had an unforeseen banking issue. In the end, everything worked out great, the car looks and feels great, and I feel good about going with Manchester Subaru. I highly recommend Todd and Joey and their first class dealership. Michael Moyes More
by mikemoyes2
Employees Worked With
Todd, Joey
July 25, 2011
My husband and I could not be happier with our experience at this dealership. It was very relaxed and laid back, no pressure or hassle. We thought Jack was friendly, helpful and knowledgeable. He had a wonde at this dealership. It was very relaxed and laid back, no pressure or hassle. We thought Jack was friendly, helpful and knowledgeable. He had a wonderful personality and put us at ease. He went out of his way to make sure we had an excetional experience buying our used car. He got us a truely fair price on a quality vehicle. The other people working there were also great, we were talking and laughing with them while we were doing our paperwork. I would absolutely recommend this dealership to my friends and family! More
by clemon
Employees Worked With
Jack
June 29, 2011
Joey was honest and straight forward. It was the best experience I've ever had buying a new car. I received a fair offer before I sat down and there was very little haggleing needed. experience I've ever had buying a new car. I received a fair offer before I sat down and there was very little haggleing needed. More
by Camurphy2
Employees Worked With
Joey labranche
June 22, 2011
My son's 2006, Impreza was losing a quart of oil every two to three hundred miles. The service department said the head gaskets were leaking. Had the head gaskets replaced, which was repaired on schedule. two to three hundred miles. The service department said the head gaskets were leaking. Had the head gaskets replaced, which was repaired on schedule.....almost unheard of nowadays, and at a better price then the other local Subaru Dealers. After two weeks we noticed his car was still losing the same amount of oil. This time they said the piston rings were shot and it would cost almost twice the amount we paid for the head gaskets. After talking with Steve on why I should not have to pay the full price he subtracted the cost of the head gasket work from the engine overhaul.......A SERVICE MANAGER THAT'S FAIR!!! It's been at least two months since the engine overhaul and the car is running great and not burning any oil. Can' t say enough to thank you for a very pleasant and professional experience. I haven't dealt with a car dealer for nearly twenty years because of bad experiences and because of you I'll gladly return to Subaru of Manchester. Thanks again, Greg R. And my son Jake More
by Reczkog
Employees Worked With
Service Manager- Steve
May 31, 2011
One word that comes to mind when trying to accurately describe my experience with Manchester Subaru is "refreshing". From the first phone call to the final signature, the staff at Manchester Subaru shin describe my experience with Manchester Subaru is "refreshing". From the first phone call to the final signature, the staff at Manchester Subaru shined! I could not have scripted a better car buying experience. To say they excel at customer service is frankly an understatement. Manchester Subaru has set the bar VERY high, and I can't imagine wanting to purchase a vehicle from any other Subaru dealer. Thank you, Manchester Subaru! More
by kellymason527
Employees Worked With
John Gilman, Todd Berkowitz
May 28, 2011
Last month I purchased a new 2011 Subaru Forester at Manchester Subaru. Before I showed up in person I had sent an online purchase offer. The salesman, Joey LaBranche responded that the dealership would Manchester Subaru. Before I showed up in person I had sent an online purchase offer. The salesman, Joey LaBranche responded that the dealership would accept the offer and to come in and work out the details. When I got to the dealership, they honored the online puchase offer,they gave me a fair price for my trade in, and a great financing deal. Joey went through all the paperwork, owners manual, controls and features on the vehicle and answered any and all questions. He even worked with the parts department to make sure all my requested optional accessories were well taken care of. I even ended up driving home in my new Forester the same day. I,ve been driving it now for a little over a month and I love it. All in all, I have to say that the professionalism and positive can do attitude of Joey LaBranche and the crew at Manchester Subaru made for a very satisfying vehicle purchase experience. This dealerships doing things right. More
by sforester11
Employees Worked With
Joey LaBranche
May 25, 2011
I just bought a 2011 Subaru Outback from Manchester Subaru. After spending extensive phone time, computer time, and visiting my local dealer, I found TrueCars.com and Dealerrater.com. I got this Subaru. After spending extensive phone time, computer time, and visiting my local dealer, I found TrueCars.com and Dealerrater.com. I got this info. from Consumer Reports Money Advisor at the very last minute. I ended up saving about $3000 over sticker and $1440 over my local dealer I called Jack and he immediately gave me a great price, found exactly the car I wanted within hours and delivered it 2 days later to me in Vermont. I was really impressed by the fact that they are so committed to "walking the talk" and not finding ways to change the deal, add other charges or otherwise making me nuts. I have had and have heard about so many horror stories about dealers that it was a great relief to find an honest dealer with a great pricing structure. I recommend Manchester Subaru and Jack Berkowitz very highly. Why would you go anywhere else? More
by BarbtheBaker
Employees Worked With
Jack Berkowitz
May 21, 2011
This is my 5th car purchase (first Subaru) and hands down this was the best experience. Stephen Appelbe made the transaction painless and simple. Very friendly and easy to work with. I purhcased this ca this was the best experience. Stephen Appelbe made the transaction painless and simple. Very friendly and easy to work with. I purhcased this car out of state and he took care of all the paperwork I would need to obtain the title and registration. He even delivered the car personally - a 50 mile drive. I have plans in the next few years to purchase another Subaru and I won't think twice - I'll just call Mr. Appelbe at Manchester Subaru! More
by dmw2112
Employees Worked With
Stephen Appelbe
April 04, 2011
You suck for service. And should not even have a license to have a dealership in New Hampshire you are a disgrace to Subaru. People should read the reviews on this dealership before purchasing their vehicle to have a dealership in New Hampshire you are a disgrace to Subaru. People should read the reviews on this dealership before purchasing their vehicle. Don't let them fool you they love to deceive the public. They will lie to you and tell you what you want to hear. And then when it's time to have your car serviced all hell breaks loose. More
by jtbnewell
Employees Worked With
Todd
