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Ira Subaru of Manchester

Manchester, NH

4.7
955 Reviews

205 John E Devine Dr.

Manchester, NH

03103

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January 15, 2020

Seems to be changing for the better I have had a relationship with this dealership for many, many years. I can say that after some extreme lows in the past, they appear to be working to More

by mhc_03
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Gleason, Service Department
Jan 20, 2020 -

Ira Subaru of Manchester responded

We appreciate your longtime support and I'm so happy to hear that you've noticed our efforts to improve. Thank you very much for sharing this feedback! If there is anything further you would like to discuss, I'm available to take your call. Jim Medeiros - Service Manager - 603-668-2411

January 13, 2020

2nd time in a row a “service advisor” was rude and condescending toward me. There is never any parking. The new coffee machine was great but no option for a hot decaf beverage . More

by Next car is a Mazda
Recommend Dealer
No
Employees Worked With
Service Department
Jan 14, 2020 -

Ira Subaru of Manchester responded

I expect my guests to be treated with respectful service so this is very concerning to read. I'd like to address this directly but will need more information to do so. Would you please call me at your earliest convenience? Thank you, Jim Medeiros - Service Manager - 603-668-2411

January 13, 2020

Georgina Young, my salesperson, was great! Georgina was professional, personable, knowledgeable, and courteous. She explained the features of the car I wanted and she listened. Her patience w More

by mediationservices
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Georgina Young, Todd Berkowitz
Jan 14, 2020 -

Ira Subaru of Manchester responded

There are so many compliments in your review which we just love! Thank you so much for taking time to commend Georgina. We are happy to hear that her patience service helped your car-buying process go smoothly. We appreciate you sharing this feedback as well. Safe driving in your new car!

January 12, 2020

Steve and Chris both made this process extremely easy and quick. They were knowledgeable, professional, and friendly. My wife and I would recommend your dealership as well as Steve and Chris. More

by kolesarc
Recommend Dealer
Yes
Employees Worked With
Steve Willis and Christopher Grandmaison
Jan 13, 2020 -

Ira Subaru of Manchester responded

"Knowledgeable, professional, and friendly" are all words we love to see! Thank you so much to you and your wife for trusting us with this purchase. We are delighted that Steve and Chris earned your recommendation. Enjoy your new vehicle!

January 08, 2020

The salesman, Randy, listened carefully to what we felt our needs were and professionally guided us through the Subaru line. He explained the features well and explained the trim packages clearly allowing More

by nmkushner13
Recommend Dealer
Yes
Employees Worked With
Keven Murphy
Jan 09, 2020 -

Ira Subaru of Manchester responded

At Prime Subaru Manchester it's our goal to pair our customers with the best vehicle for them and we are so glad this was your experience. Thank you for rating us five stars and giving a shout out to Randy! We hope that you've been having fun in your new car.

January 06, 2020

Excellent service. Friendly, knowledgeable staff who expedited the overall process and went the extra mile by staying late to accommodate us. I’m loving my new car. More

by sharon1474
Recommend Dealer
Yes
Employees Worked With
Gary Smith
Jan 06, 2020 -

Ira Subaru of Manchester responded

Hi Sharon - Nothing makes us happier than hearing that our customers love their new vehicles. Congratulations from all of us at Prime Subaru Manchester! We appreciate your business and kind review.

January 06, 2020

Very displeased with this dealer. We have a cosmetic issue with the vehicle and they won’t even fix it because it is not a safety issue. More

by miche35s
Recommend Dealer
No
Employees Worked With
Jeremy
Jan 21, 2020 -

Ira Subaru of Manchester responded

Michele - It was never our intention to mislead you here but I'm very sorry if we were at all unclear regarding your vehicle. We care about customer satisfaction first and foremost so I would be happy to discuss this with you further. Don't hesitate to give me a call. Thank you, Steve Carnevale - General Sales Manager - (603) 668-2411 ext 328

January 05, 2020

Thanks for the help with leasing my new Crosstrek Premium! Everyone, Zach lost of all, were extremely helpful with my purchase. Zach is a great salesman! More

by Padraic.oleary
Recommend Dealer
Yes
Employees Worked With
Zach
Jan 06, 2020 -

Ira Subaru of Manchester responded

Congratulations on leasing your new Subaru Crosstrek Premium! We're so glad we had the opportunity to work with you. Thank you from everyone here for choosing Prime Subaru Manchester.

January 02, 2020

Great service experience. I got in and out on time! Everyone was very helpful and professional. Josh Paraskos asked Zach Bickford to show me various settings and buttons on my car. Tomas Pazderka adjus More

by Mary
Recommend Dealer
Yes
Employees Worked With
Josh Paraskos, Zach Bickford, Tomas Pazderka, Service Department
Jan 02, 2020 -

Ira Subaru of Manchester responded

Mary, thank you for the 5-star review! We couldn't be happier to hear that Zach, Josh, and Thomas provided the exceptional service we strive for at Prime Subaru Manchester. We will certainly pass on your kind words!

December 31, 2019

Great customer service and consult. Michelina is the best, fantastic personality, great listener! we Charlie went into great detail in regards to his findings and advice. Thank you! More

by MAC
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 02, 2020 -

Ira Subaru of Manchester responded

We would like to thank you for the kind words about our wonderful team! We are so glad that you can depend on us to take great care of you and your vehicle. Have a fantastic day!

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