Ira Subaru of Manchester

My 2017 Outback My Outback started keeping the key when I shut it off, it wouldn't let it go all the way to the end when I shut the car off, and I couldn't pull the k My Outback started keeping the key when I shut it off, it wouldn't let it go all the way to the end when I shut the car off, and I couldn't pull the key out. This is a 2017 Outback I bought there about 2 years ago when it was Manchester Subaru, and was the third consecutive Subaru I bought new there, only has 58,800 miles. They said bring it in, something with the sensor not recognizing it was in park. I thought it would be a quick, minor fix, so I waited while they did it, took well over 3 hours, cost over $400 (I guess Subaru doesn't stand behind their cars as much as I thought they would) for some sort of shifter linkage assembly. I'm disappointed that a near new Subaru would need such an expensive repair with so few miles on it, and that it wouldn't be covered by their warrantee. Kind of reminds me of adventures I had years back with a string of GM products, ugh. As a bonus I have a grease stain on my passenger seat that wasn't there when I went in. Not particularly happy. More

Radio Issue My brand new Subaru has had lots of radio issue. Prime has don’t a great job of trying to fix this for me. Tim was great the first time I came In for My brand new Subaru has had lots of radio issue. Prime has don’t a great job of trying to fix this for me. Tim was great the first time I came In for the issue and this time Dawn was amazing she texted me updates and kept me posted the whole time making sure I was totally happy and satisfied. I will Be back. More

This is how service should be! I took my Outback in for service today, had an oil change and yearly inspection done. I told Dawnmarie I was having a problem with my fuse panel door I took my Outback in for service today, had an oil change and yearly inspection done. I told Dawnmarie I was having a problem with my fuse panel door and I couldn’t set my clock, she came outside with me and showed me how to set the clock and then she fixed the fuse panel for me! It only took a minute and she did it right there instead of pushing it off on someone else!! Very personable and professional, you have made a customer for life! More

Great service Great time with Georgina and Steve, they made everything go quickly and smoothly and Steve worked with me on getting me a great deal. Thanks guys Great time with Georgina and Steve, they made everything go quickly and smoothly and Steve worked with me on getting me a great deal. Thanks guys More

Great service 60K service and brakes.....A+. Tim was the best. Very knowledgeable and courteous . Thank you very much for always coming through no matter what I n 60K service and brakes.....A+. Tim was the best. Very knowledgeable and courteous . Thank you very much for always coming through no matter what I need done... 👍 More

Professional, Respectful and Fair. Dealt exclusively with the Service Advisor Dawn. Right from the get go she listened to all my concerns, Clearly stated their approach to the problem, Dealt exclusively with the Service Advisor Dawn. Right from the get go she listened to all my concerns, Clearly stated their approach to the problem, Followed up and delivered right on time. More

Great Service Great people and technicians. I was entered in the system. Then sat back in the comfy waiting room. Tim kept me updated throughout the process. Great people and technicians. I was entered in the system. Then sat back in the comfy waiting room. Tim kept me updated throughout the process. More

Either we were scammed or they're horridly disorganized. Terrible. Absolutely terrible. We came in hoping to purchase a used Forrester, and we were VERY impressed. Put down payment down, filled out the paper Terrible. Absolutely terrible. We came in hoping to purchase a used Forrester, and we were VERY impressed. Put down payment down, filled out the paperwork for Massachusetts registration etc., and were told to return the following weekend to pick up the vehicle. Totally reasonable! HOWEVER, apparently the dealership has misplaced the title, and we've now been given the runaround for two weeks, only to be told that the vehicle (which, again, we've put a down payment on) will not be ready for AT LEAST A MONTH. Worst customer service experience I've had with any Subaru dealership. Save yourself the headache and head to Exeter Subaru. This is completely unacceptable, and bordering on criminal. Filing for a lost title is not rocket science. Do better. More

Purchased a new car. My experience with Steve Silva was fantastic. He was very helpful and straight forward. He made the process very easy. I would recommend him to frie My experience with Steve Silva was fantastic. He was very helpful and straight forward. He made the process very easy. I would recommend him to friends and family in the future. More

18,000 mile service Appointment was easily scheduled. Service team was friendly and professional. Service was completed in the promised time frame, Waiting area is ple Appointment was easily scheduled. Service team was friendly and professional. Service was completed in the promised time frame, Waiting area is pleasant. WiFi is available. More