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Ira Subaru of Manchester
Manchester, NH
950 Reviews
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May 13, 2016
Manchester Subaru Sets the Dealer Gold Standard After attempting and failing to purchase my first Subaru locally, I found my way to Manchester Subaru 3-yrs ago. I closed a deal on a new Outback Ltd After attempting and failing to purchase my first Subaru locally, I found my way to Manchester Subaru 3-yrs ago. I closed a deal on a new Outback Ltd with SAP. Throughout the sales process, the sales folks were respectful, helpful and very much focused on providing the best customer experience. I made it known I was a 35-year customer at a local toyota dealership and due to unfavorable changes at that dealership and the fact toyota no longer made the products I desired, I was looking for a new dealer home. Walking into Manchester Subabru, I sensed I had walked through a time portal that brought me back to the days when toyota dealerships were absolutely customer focused as well as having products everyone wanted, Manchester Subabru gave me the sense of going home again! The deal was very fai and the product did not disappoint. I recently bought a new 2016 Outback Ltd through Mark Rowe and Sales Mgr Joey Lebranch. Again, the sales process was very easy going, very agreeable and above all respectful. Which is testimony to management's attention to finding and employing sales and service personnel that are knowledgeable and possess the temperament to truly value the customer relationship. Considering all of that, Manchsr Subaru is the Gold Standard for any Brand. More
by nhwheelman
Employees Worked With
Mark Rowe, Joey LaBranche
April 21, 2016
Beware of air fresheners and this dealer. I recently purchased a used 2009 Subaru Outback from Manchester Subaru. The car is in excellent condition and I got a fair deal, however, it was I recently purchased a used 2009 Subaru Outback from Manchester Subaru. The car is in excellent condition and I got a fair deal, however, it was never disclosed to me that the car had been smoked in. There were five (!) air fresheners in the vehicle (including three hidden under the seats that I didn't find until after I had bought it) that effectively masked any other odors. I was told by the owner, Todd, that they put them in all of their vehicles and that all dealers do that. Perhaps, but I have been to three other dealers recently and none of the others did this with the cars I looked at. It seems evident now that they were trying to hide the odor and I just didn't realize it until the air fresheners were removed and their odor dissipated. Lest there be any question as to the source of the odors, I found (and have pictures of) two lighters and two cigarette butts I found beside and under the driver's seat that the dealership's detailers missed. I told the salesman, Kevin, that my wife was very sensitive to odors and that the air fresheners would have to go if I bought the car. To be fair to him, I don't know that he knew that it had been smoked in, but if not then there needs to be much better communication between the detailers and the sales staff. If there was a mechanical issue I would expect them to tell me; this should be no different. They should have told me about this issue but didn't. The smell, while not all that strong, is still noticeable. I had it steam-cleaned and the dealership then ionized it and changed the cabin air filter (at no cost, as it should have been), but it didn't help much. I appreciate the sales manager Joey LaBranche's efforts to help me with this issue. It was apparent that I couldn't keep the car with it like this. I e-mailed Todd about the situation and later called him and asked to return it. He told me he couldn't -meaning wouldn't - do that and told me, in essence, that since I test-drove the car I should have discovered the odor issue myself. He offered to take it back only on a trade for another vehicle costing at least $10,000. I'm not able to wait around for them to get in exactly what I want before I can unload this one. I'm very disappointed that Todd, as the owner, seemed more concerned about keeping my money than in providing outstanding customer service. Be very cautious if you are considering purchasing a used vehicle here because they are not going to be up-front about any problems it might have. Also, the car had a broken inside handle on the driver's side that they expected me to pay to have fixed. That is a safety issue that I never should have had to negotiate on in the first place before I bought it. More
by Dan
Employees Worked With
Todd Berkowitz, Keven Murphy, Joey LaBranche
April 07, 2016
amazing beyond words I started looking for a car just a few weeks ago. I looked at one dealership and test drove a Subaru Forester and fell in love. After deciding not to I started looking for a car just a few weeks ago. I looked at one dealership and test drove a Subaru Forester and fell in love. After deciding not to purchase a car at the first dealership I went to Subaru of Manchester. Looked at the Foresters again and was still in love. We walked into Subaru and there wasn't any pressure to buy a car right then and there. There weren't any crazy car buying xxxxxxor deals to get us to buy right then and there. which I greatly appreciated and made the car shopping process much easier and way less stressful. we had the pleasure of working with Charlie Foster. who from the start was awesome. he was very patient with the whole process as we didn't buy a car the first time we looked there but the second time we went back. Charlie was able to get us a car payment that worked for us. he explained everything from top to bottom about the car. I can't say enough good things about Manchester Subaru or Charlie. I would recommend them to anyone looking for a car. I had had the a car starter and cargo cover installed all while signing the paper work and can't say enough awesome things about Barry Rogers and the service department. so thank you again to everyone at Manchester Subaru for making the car buying process easy and fun More
by soxgirl33
Employees Worked With
Charlie Foster, Service Department
March 31, 2016
Jack Berkowitz First off I just had to say thank you for being patient with me with this process. It all started off with the summer of 2015 when I had a friend tell First off I just had to say thank you for being patient with me with this process. It all started off with the summer of 2015 when I had a friend tell me go see Jack at subaru of manchester for a WRX he does wonders. I didn't believe it until i actually went through it. I saw Jack and he talked to me as if i was a close friend or even his daughter. He's amazing at what he does and is 100% HONEST with you, from all the places I've gone to the only place where I had a salesman not just try to sell me a random expensive car but he showed me which ways to go and how to go about it. I have be in the dealership 4 times including this recent time when I got my WRX 2016. Let me tell you jack was there for me, he kept my dreams for this car going. Plenty of times where i wanted to give up because i felt i would never get the car i want of my dreams. Jack and Todd Berkowitz I want to thank you for giving me and helping get my dream car. I have not been more proud of myself and more happy for myself ever. Jack thank you for being 100% honest with me and see you soon!!!! More
by ademirovic12
Employees Worked With
Todd Berkowitz, Jack Berkowitz
February 27, 2016
Great buyer experience Knowing I had a difficult credit score to work with I had been shopping around for a new car not sure how I was going to get a new car. I was offered Knowing I had a difficult credit score to work with I had been shopping around for a new car not sure how I was going to get a new car. I was offered a couple options with outrageous interest rates and inflated payments. After going to Manchester Subaru on my husbands recommendation I was skeptical they would be able to help me. After three days of trying cars I was able to get an incredible rate on a brand new Subaru Impreza Sport Hatchback with the help of Jack Berkowitz. He was able to get me affordable financing with a payment I knew I could work with. Jack worked incredibly hard and stayed on it until the very end when I got to drive my new car home. Thank you Jack for a great car buying experience and I look forward to buying my next Subaru from Manchester Subaru. More
by Rhonda
Employees Worked With
Jack Berkowitz
February 14, 2016
Best dealership in the state! This was my second experience buying a brand new Subaru from Manchester Subaru. The salesman are awesome and friendly, they don't pressure you in any This was my second experience buying a brand new Subaru from Manchester Subaru. The salesman are awesome and friendly, they don't pressure you in any way and even the salesman that aren't working with you are nice! Its incredible! I have purchased 4 New Subaru's and Manchester Subaru blows all other NH dealerships out of the water. I feel like I have to give a shout out to everyone involved in my trek yesterday. Marc Rowe was my salesman, i told him what car i wanted and of course it was the one located in the showroom where you have to move every vehicle out of the show room to get to. But Marc did it without question and was happy to do it. Very knowledgeable man and he is exactly what i want in a salesman. Tony Nachef is the sales manager and is debatably one of the hardest working guys in the building. He is practically the face of Manchester Subaru. Tony is running around the place non stop making sure everyone on the sales floor is happy. He even recommended me to an insurance agent who is saving me $40 bucks a month on my insurance! Keep up the good work Tony! Doug Wiltz was the man i had the pleasure of doing my finance paperwork with. This guy is a BEAST when it comes to auto finance. I have purchased cars at previous dealerships where they gripe and get worked up if you ask them to run the numbers with a certain APR, or if you put X amount of money down. This wasn't the case with Doug, he was super helpful, polite, and quick with the whole process. Even though he was working a Saturday! I cant believe the rate i got on my 2016 WRX! You rock Doug! Todd Berkowitz is the president and owner of Manchester Subaru. This guy is an absolute life saver. Todd is the kind of guy that would give you the shirt off his back, and recommend ways that you can stop losing your shirts! Even though i never met Todd before yesterday, I already knew a little about him from his famous (and largely hated) 2011 WRX STI convertible. As a Subaru enthusiast and owner i couldn't help but have a little fun at Todd's convertible rally monster. But he is cool with it! And he is a good sport about the whole thing! Todd is such a great guy, that my mother and I got the pleasure of sitting in his office and talking to him for an hour or so while numbers were getting crunched on other customers. Todd made us feel like part of his family, and of course his dog Noah was around to welcome people that entered the room. But that's not even the best part about this man! Don't let his young stature fool you, he is a well learned man in the car sales business and managed to get my mother out of her hated Hyundai and into a brand new Forester that she could afford and with a low APR! I promise i have spend more time in more dealerships than 90% of the people in NH, so i know a good dealership from a bad one, and Manchester Subaru is by FAR the pinnacle of dealerships. Best sales, Service, finance, AND owner i have had the pleasure and honor of dealing with all in one building! I cant help but recommend Manchester Subaru to everyone that wants to get a Subaru. Keep up the good work guys. More
by mike krause
Employees Worked With
Doug Wiltz, Tony Nachef, Todd Berkowitz, Mark Rowe
January 25, 2016
Great service, great deal, GREAT EXPERIENCE! Service provided was phenomenal and efficient - Joey and his team were efficient in their responses and went above and beyond to ensure the sale and a Service provided was phenomenal and efficient - Joey and his team were efficient in their responses and went above and beyond to ensure the sale and a happy customer, which they definitely have! Would recommend them to anyone!! More
by tilly
Employees Worked With
Joey LaBranche
January 24, 2016
Matt Knezevich is the guy to see! This was our 4th car from Manchester Subaru, the third from Matt Knezevich in the last 18 months. I have purchased a lot of vehicles in my time and h This was our 4th car from Manchester Subaru, the third from Matt Knezevich in the last 18 months. I have purchased a lot of vehicles in my time and have never felt more comfortable with the buying experience than when I am when working with Matt. Matt has a way of putting us at ease, letting us know that he is working hard for us and following through on our very particular demands. He is low key, no pressure and very relaxed, unlike most car salespeople. If you are considering buying a new Subaru or any used car, Matt should be your guy! More
by Carpenters1man
Employees Worked With
Matt Knezevic
January 02, 2016
Drive To Manchester Subaru and Ask for Joey LaBranche Once you have made the decision to buy a Subaru, do not waste your time by going from dealer to dealer in an effort to shop for the best deal. I beli Once you have made the decision to buy a Subaru, do not waste your time by going from dealer to dealer in an effort to shop for the best deal. I believe that Todd Berkowitz has transformed the car buying experience by hiring and training a truly professional sales staff to provide you with the best car buying experience possible. I had the pleasure of working with Joey LaBranche and highly recommend that you work with him too! I can assure you that you will be working with a kind, honest, knowledgeable, and hard working auto industry professional who will earn your business. Joey really went out of his way to make our family feel welcome at the dealership. He provided us with an exceptional level of service and treated us with professionalism that made us want to buy our Outback from him. Without a doubt, our next Subaru will come from Joey and the team at Manchester Subaru. Stephen G.- Londonderry, NH More
by SJG
Employees Worked With
Todd Berkowitz, Joey LaBranche
December 13, 2015
Advertisement Happy with the purchase of my new Crosstrek I recommend Manchester Subaru They beat my trade in value as advertised I will buy again from Manches Happy with the purchase of my new Crosstrek I recommend Manchester Subaru They beat my trade in value as advertised I will buy again from Manchester Subaru Thanks Todd More
by Solo
Employees Worked With
Darren, Todd Berkowitz, Russell Knee
