Ira Subaru of Manchester

My husband bought his 2003 WRX at Manchester Subaru and has always been impressed with their customer service and their general treatment of people. When it came time to replace my 8-yr-old minivan, Manch has always been impressed with their customer service and their general treatment of people. When it came time to replace my 8-yr-old minivan, Manchester Subaru was the first, and really only, place we wanted to deal with. We spoke to Joey and test drove a Forester and an Outback in the fall of 2011. On Mother's Day weekend 2012, we were ready. Joey was friendly, responsive, and helpful throughout and not once did we feel pressured, belittled, or harassed. The entire buying process was smooth and stress-free, and we drove away in my brand-new 2012 Subaru Outback later that afternoon. Joey explained all the fun details about the car with plenty of knowledge and patience. He has obviously studied these cars and knows them well. Manchester Subaru and Joey Labranche will be the first names to come to mind if and whenever friends ask me which car dealers to work with. They are wonderful. More

Joey is an excellent salesman! We had a really good experience with him. He's very professional and explained everything clearly! If the price is better, we definitely would like to do the business the experience with him. He's very professional and explained everything clearly! If the price is better, we definitely would like to do the business there! More

I went to Manchester Subaru in March, 2012, looking for a 2012 5-door WRX. I was told that the inventory in New England, at that time, was next to zero. I test drove a 4-door, but had my heart set on the 5-d 2012 5-door WRX. I was told that the inventory in New England, at that time, was next to zero. I test drove a 4-door, but had my heart set on the 5-door. Literally 2 days later, I get a phone call & email saying they just had a 2011 come back to them, as the original owner was moving out of country. I was initially disinterested in the potential of buying this car used, however my fears were easily calmed by Joey, who presented me with a detailed vehicle history, ala Carfax, which confirmed that 1) the original buyer bought the car from Manchester Subaru & 2) the dealership had maintained the car, to factory reccomendations, over the approx. 13 months prior to my ownership. It was legit, & Joey ended up helping get me into my dream car at a reasonable price. This is the first car I have personally purchased here, but I had a similarly great experience helping a friend by a 2009 Forester in April 2009. I would definitely reccomemd this dealership & certainly, salesman Joey LaBranche. More

Jack made buying my new Subaru a great experience. Everything I hoped for from my trade-in and a great deal on my new car! Friendly, smart...he really made me comfortable and his advice and recommen Everything I hoped for from my trade-in and a great deal on my new car! Friendly, smart...he really made me comfortable and his advice and recommendations were right on the money. I will be referring many friends and family to Jack and to Manchester Subaru. Everyone loves my car so I think you will see them coming through the door soon. I was not sure this was a good economic time to be purchasing a vehicle as everyone is saying how tight banks are with money but Jack and Manchester Subaru made it all happen. Just delighted with the quality of my purchase and feel much safer in the new car. Thank you, Jack, and the staff at Manchester Subaru. You are the best! More

I live in Vermont and found this dealer through USAA. It has been the best car buying experience of my life. There was no pressure and I was never spoken to condescendingly. Todd offered to get the car to has been the best car buying experience of my life. There was no pressure and I was never spoken to condescendingly. Todd offered to get the car to me in VT for free! I also feel he got us a great deal! He did what he said he would do and responded when he said he would. I dont know about you but when someone doesn't have the courtesy to call me back they loose my business. Awesome guy! We will be back. More

We used the Consumer Reports build and buy program. So we obtained an excellent price from Manchester Subaru and two other dealers. The question was would Manchester give me a fair amount for my trade and wa obtained an excellent price from Manchester Subaru and two other dealers. The question was would Manchester give me a fair amount for my trade and was it overall, worth driving for an hour when there are dealerships within 15 minutes of my home. I am so glad we made the trip. Jack was as nice and cordial in person as he seemed on the phone. He was attentive and helpful. he did not pressure us one little bit. Village Subaru said I had to buy that day if I wanted to keep the quoted price. Subaru of Wakefield said I couldn't take the Forester on a test drive unless i intended to buy that day (It was President's day and they thought they'd be busy, but jeesh.). Manchester's customer service was a welcome change. I was offered a generous trade amount, about 10% higher than I hoped. I was surprised because last year we bought a Chevy Traverse in Woburn for my husband using the same build and buy program. They offered us an abysmally low trade amount for his car - I think in an attempt to make up for the minimal profit made the sale. At any rate, Jack is great and the overall experience was actually pleasant! I love my new Forester and I highly recommend Manchester Subaru and Jack Berkowitz. More

I came to Manchester Subaru after a less than favorable experience at another dealership in MA. I was a little hesitant to take the trip up to to NH, but I got a great quote on an Impreza Wagon Sport. I experience at another dealership in MA. I was a little hesitant to take the trip up to to NH, but I got a great quote on an Impreza Wagon Sport. I called to say I was going up and was ready to make a deal and if they actually gave me what was quoted and fair value on my trade I was all in. Charlie was the Sales person I was paired with and I explained my poor experience with the other dealership. I was pretty familiar with the car and he took me out to look at the trim I was looking for, but he said they could order. So, we went inside and he went out to look at my trade with a couple of other folks...I got nervous, thinking here it comes, the whammy! He comes back in and brings up the fact that I had mentioned my poor experience and did not want to insult me with what they were offering. It wound up being EXACTLY what I wanted. So, my new Subie is ordered and I can't wait to get it!!! Great experience overall! More

Can't say enough about my experience with this dealer. I was in a bit of a bind for anew car; my old car had broken down on way to work, and I have 3 kids and a job to get around / to. I came close to a was in a bit of a bind for anew car; my old car had broken down on way to work, and I have 3 kids and a job to get around / to. I came close to a deal at a more local dealership, but a friend urged me to at least give Manchester Subaru a call first. So glad I did. They beat the price, and gave me a much beter financing rate on the vehicle - a '12 Outback. In addition, they did the deal over the phone, and delivered the car to mae the same day. I'm at least an hour 20 minutes Northwest from them, and they drove it all the way to my house. Customer service was terrific....I received a check-in call two days after just to see how things were going. These guys know how to do business! More

My wife's and my visit to Manchester Subaru to buy a used Forester was very pleasant because Jack Berkowitz was very friendly and easy to talk to. There was never any pressure to buy and every question we as Forester was very pleasant because Jack Berkowitz was very friendly and easy to talk to. There was never any pressure to buy and every question we asked was answered directly and to the point. We previously purchased a new Impreza from this dealer in 2008 and will buy another Subaru from them in the future when we need another car. More

Called to bring my car in a third time because it would not get out of park and move into drive. When I called I was asked if I had an appointment. I said "no, but the car finally released itself out of not get out of park and move into drive. When I called I was asked if I had an appointment. I said "no, but the car finally released itself out of park and into drive and I'm bringing it straight there before it gets stuck somewhere else again." The woman that answered the phone said "you can't do that!" My response was if you had fixed it the last two times, I would not have to..."I am bringing you the car." Then they called to tell me that my brake switch is broken again and it was covered under my extended warranty so it would only cost me $100.00. When I called in to complain that I was paying for the same part again and the car is only a 2008, John said after putting me on hold that they would only charge me the $88 for the actual repair instead of the $100.00 for my deductible. Gee, thanks so you were going to bill me $100.00 for a repair that cost $88. When I then started yelling because I recalled that I had already paid this before and they billed me the $100.00 that time because I had not complained...he said: "we are helping you and if your going to yell, I am hanging up." Raised voice mind you, I didn't swear. He hung up. But Really? You did not pay for a tow when it would not come out of park, you did not give me a loaner while you were repairing it and now I find out you billed me more then the actual cost of the repair because I have an extended warranty? I am not sure how that is helping me... but I am sure that help like that is not anything I need. So I called Ed Riley Subaru where the woman that answered the phone was so nice and after talking to her and the service department and making sure my extended warranty would work there...I have found myself a new dealership. More