Ira Subaru of Manchester

Unfortunately, I will NEVER recommend this dealership to anyone! Today, my husband took the day off from work as he was very interested in an 08 "Certified Pre-Owned" Subaru. He had test driven anyone! Today, my husband took the day off from work as he was very interested in an 08 "Certified Pre-Owned" Subaru. He had test driven it and brought it down to his mechanic and found that it was a great, clean car. After this positive response from his mechanic, he decided to make a deal on it. Needless to say, a deal was made and financing was completed. My husband and I returned to the dealership that evening to sign paperwork. Initially, the experience was pleasant. We signed ALL paperwork, inspection was completed, and temporary plates were on the car, ready to go. Excited about our new vehicle, my husband went and moved everything out of his trade-in and into the new car. As we were getting ready to leave, our salesman was called into the office. He said he would be right back. When he returned, he stated that the owner did not want to submit the Certified Pre-Owned paperwork...he was not going to honor the certification. I was stunned! I thought he was joking around with me. I said that couldn't be possible since we had already signed all the paperwork and that they were legally bound to the contract. The salesman asked if we wanted to speak to the owner. So off we went to go speak to him. When we entered, we were not able to speak to the owner. Instead he sent his middleman, the finance manager to talk to us. We continued to argue that they could not do that and that it couldn't be possible. But they were not budging. We asked continually to speak with the owner but he continued to make excuses..."I think he went to dinner...oh he's not here right now..." Stunned and disgusted, I walked out of the building to make a phone call to my attorney. Unable to reach him immediately, we ended up going back in and asked for the owner one last time. The salesman finally said he was in his office. After introducing ourselves and asking why he didn't want to honor the certification, he continued to make excuses saying that he wasn't going to pay to have the CPO on the car and that it was stated as being a CPO in error. We continued to argue the fact that we signed paperwork stating that the vehicle was a CPO but he said it had never went through the certification and was not going to put it through. He also said that he was upset that he had to replace the windshield on the car which was an added expense and that they overvalued my husbands trade in. I argued again and asked "You mean you will not honor this deal to make a customer happy even after we have signed ALL Paperwork?" I replied "No, I won't do that. I'm not paying for it and I haven't and will not sign your contract." I asked him why he wasn't in the office with us and the finance manager while we were signing the paperwork if it's so important that he signs it. He said that it wasn't his job and that his finance manager goes through all the paperwork with the customers and then he reviews and has the final sign off. I couldn't believe it! Disgusted and upset, we broke the entire deal. Honestly, I think that's what he wanted. He asked us if we would like him to rip up the paperwork in front of us! Legally, since all paperwork was reviewed with us and signed by us, the dealership was responsible to honor the agreement by both APPLIED AND APPARENT AUTHORIZATION. That car was rightfully ours under the conditions we agreed and signed upon. However, after such a bad/illegal experience, we decided that they were not getting a penny from us. Manchester Subaru should be ashamed of their selves. When you make a mistake, it is your responsibility to rectify it on your own and not to take it out on your customers. If your customers are you number one priority, you should have just eaten the cost and honored what was agreed upon. So much for your motto…”We believe in strong customer service and we'll go the extra mile to make the difference....literally.” What a joke! But don't worry Manchester Subaru...we are contacting the Better Business Bureau and the Attorney General to report this illegal attempt and rotten experience. More

I, Larry Jutras and my son, Jeremy went to this dealer at the beginning of this month because we had a lease with them that had expired back in August, 2010. Chase was our lender and we are very dis-satisfi the beginning of this month because we had a lease with them that had expired back in August, 2010. Chase was our lender and we are very dis-satisfied with them because of the delima they placed us in. This was my son's first lease ever so he did not fully understand that his lease had expired until January,2011 when we received a letter from Chase stating they were coming to get the vehicle. Please note he kept paying on the lease until, January, 2011. Without any prior notice they wanted the car back immediately and stated we could not buy the car. This made no sense to us so we headed to Manchester Subaru. Even though this was out of the hands of Subaru the service we received from these three gentlemen was above and beyond what we expected. Todd called chase and worked things out with the customer service agent who was verrry rude to him. (They were also rude to me when I had called them.) Well after a long night dealing with Chase Manchester Subaru bought the car back from Chase and we were told they would not let chase put anything negative on my sons credit report. We ended up leaving with a brand new leased Subaru. All three men worked out a clean deal for us and waived all the non-sense fees from Chase. Believe me they made our night, not only for the new sale, but for the compassion they showed as to how we were treated by Chase. I would fully recommend anyone to Manchester Subaru. I can be reached at (603)370-1081 or retiredjutras@comcast.net More

Subaru of Manchester is an outstanding dealership. Our experience began with an internet inquiry which was answered quickly by Jack Berkowitz. After previous experiences with other dealers over the years, experience began with an internet inquiry which was answered quickly by Jack Berkowitz. After previous experiences with other dealers over the years, we expected the process of buying a new car to be stressful and pressured, but at Subaru of Manchester we were pleasantly surprised. We worked directly with Jack and found him to be patient, knowledgeable, and trustworthy. Unlike many salespeople, he really listened, answered our questions thoroughly, and did not try to push us to buy more than we wanted or needed. We left feeling we got a very fair deal on a great car while staying within our budget. Manchester Subaru exemplifies confidence and professionalism. This dealership's success is clearly a direct result of the people who work there. They know their product and don't need to resort to anything underhanded to sell it. We're looking forward to working with them when we need to service our new Forrester and will certainly work with Jack again when we need to purchase a new vehicle. More

Our experience began with an internet inquiry which was answered instantly be a very helpful sales associate (Steve). He was very friendly and spoke to us without any pressure at all. He was extremely pa answered instantly be a very helpful sales associate (Steve). He was very friendly and spoke to us without any pressure at all. He was extremely patient with all of our questions and returned our calls quickly. In the end we purchased an awesome car at a great price and what we feel was a spectacular value for our trade-in. We couldn't be happier! Thanks a million, Steve! More

I first met with Jason and he was great. He listened to my situation and the features that were important to me and fitted me up with the car I wanted for a test drive. When I came in the next time I work my situation and the features that were important to me and fitted me up with the car I wanted for a test drive. When I came in the next time I worked with Joey. My parameters changed since the first visit and like Jason, Joey listened to my needs and put me into a real nice 2011 Forrester. Both guys were very likeable and knowledgeable. They made whole experience a joy. More

Leases a new Forester in Novemer 2010. Due to some past credit issues (failed business) it was harder than normal. Todd and Jack really worked extra hard to get us approved for the lease. The atmosphere w credit issues (failed business) it was harder than normal. Todd and Jack really worked extra hard to get us approved for the lease. The atmosphere was easy going and I did not feel pressured at all. I could have walked away at anytime, but again they did not pressure us at anytime. Even when I have gone back for some things like inspection they remember who I am which to me is important. More

We purchased a 2011 Impreza 2.5i at Manchester Subaru. The price was very fair and Jack, our salesman, was very communicative and did not try to up-sell extended warranties or extra equipment. We didn't f The price was very fair and Jack, our salesman, was very communicative and did not try to up-sell extended warranties or extra equipment. We didn't feel pressured and felt very good about our overall experience. We will purchase another Subaru from them eventually. More

I worked with Stephen Appelbe to price and then lease a 2011 Forrester. My initial contact was by Internet and Stephen actually has an idea of how to use the Internet to sell, as opposed to most dealers I 2011 Forrester. My initial contact was by Internet and Stephen actually has an idea of how to use the Internet to sell, as opposed to most dealers I contacted who simply send multiple e-mails telling you how good they are and how you need to hurry into the dealership. I asked for a price quote and Stephen responded with a quick call to confirm my spec's. He then provided the quote and continued working with me by e-mail. No other dealer bested his quote and none were better to deal with. I can unreservedly recommend Manchester Subaru and Steven Appelbe. More