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Ira Subaru - Service Center

Danvers, MA

4.8
552 Reviews
Call Service Center (978) 739-8850

552 Reviews of Ira Subaru - Service Center

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September 08, 2024

I had my first oil change and was very surprised that it cost $90. I guess I’ll shop around. More

by Knitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez, Daniel Hutt, Alison Mitchell, Andrey Vasilyev
Report | Print
Sep 11, 2024 -

Ira Subaru responded

Hello Knitty, I wanted to apologize that you felt surprised on the bill, but I assure you will find $90.00 to be a very fair price for a Subaru oil change on your vehicle. However, we are always promoting discounts on our oil change service and I would encourage you to view our website and any emails that we send out prior to your next service to take full advantage of any promotions or discounts that we are running at that time. I am sure that there will be some! Outside of the price, I hope that everything else was to your satisfaction and we hope to see you again soon! Best, Roscoe Robinson General Manager roscoerobinson@group1auto.com

September 06, 2024

Professional, clear explanations of proposed services, if somewhat pedantic, courteously provided. Video of under carriage inspection provided reassurance of the need of their recommendations. Comfortable More

by j.peter.hobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll
Report | Print
Sep 09, 2024 -

Ira Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 06, 2024

I‘be been happy with the service - I am often unhappy about how much they charge for maintenance More

by Kshailor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
?Michaela
Report | Print
Sep 10, 2024 -

Ira Subaru responded

Thank you very much for your review Kshailor, We appreciate you taking the time to provide your great experience. It is unfortunate that you feel our prices are a bit on the high side as we shop our major and minor competition to ensure we have the most aggressive prices in the area. I would be more than willing to have you come in at your convenience and I can demonstrate to you how great our prices are vs the competition. Please contact me on your next visit and I will be sure to spend some time with you so that you know you’re not only getting great service from Subaru Certified Technicians but also receiving the most aggressive prices in the area. Thanks again for your review! Roscoe Robinson General Manager roscoerobinson@group1auto.com

September 05, 2024

Yvonne and the Service manager helped correct a mistake that happened during my service visit. I left satisfied with the solution provided. This is, and continues being my favorite Subaru service center More

by fmcaraballo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne, Daniel Hutt
Report | Print
Sep 07, 2024 -

Ira Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2024

Michaela was so wonderful and helpful throughout my entire service process. 100/10 recommend her as your service advisor. More

by T.Driscoll1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll
Report | Print
Sep 07, 2024 -

Ira Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Thanks for the recommendation, and have an amazing day!

September 02, 2024

The lady who attended to me was so helpful. I also like the new waiting area they’re bigger. More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll, Daniel Hutt
Report | Print
Sep 06, 2024 -

Ira Subaru responded

Hi Jenny, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Great job and assistant at desk was wonderful. I Was happy with service. Only complaint was I was told 4 hours and took 7. More

by Mbwmh74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
Report | Print
Sep 06, 2024 -

Ira Subaru responded

Mbwmh74, Thank you for your kind words about our service and the assistant at the desk. We are thrilled to hear you had a positive experience with our team. We apologize for the extended wait time. While we initially estimated 4 hours, unforeseen factors extended the service to 7 hours. We understand how this can be frustrating and appreciate your patience. Your feedback is valuable, and we will work to improve our time estimates in the future. If you have any further concerns, please feel free to reach out to us directly. Roscoe Robinson General Manager roscoerobinson@group1auto.com

August 29, 2024

Lyndsy Picard is extraordinary. Excellent customer service very knowledgeable if the Subaru product and maintenance More

by Pve14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Aug 31, 2024 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Yvonne was helpful, patient, and kind and exhibited an expertise in understanding the mechanical/technical aspects of the results. More

by Catrauseo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne DeJongh
Report | Print
Aug 31, 2024 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience with Yvonne! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

To me, they provided what I asked for for that particular situation, friendly and courteous More

by Randall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne, Daniel Hutt
Report | Print
Aug 31, 2024 -

Ira Subaru responded

Hi Randall, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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