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Ira Subaru - Service Center

Danvers, MA

4.8
551 Reviews

551 Reviews of Ira Subaru - Service Center

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December 16, 2023

The service department were attempting to have me drive my legacy even though there was no defroster on the passenger side of the front windshield. Very negative Matt and Dan. Will not use Ira in the futur More

by E.sharkey1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan , Matt Leonard
December 13, 2023

Set a timeline of when I had to get out of there for a meeting and the Service Rep understood and beat that time! I love that- wasn’t just “after my business” and told me things she couldn’t come through More

by brimaurer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne, William Hernandez, Destiny Velasquez
Dec 16, 2023 -

Ira Subaru responded

That's fantastic! It's incredibly valuable when a service representative not only understands your time constraints but also ensures that the work is completed within the timeline you've set. Honesty, openness, and clear communication about what can be delivered within a timeframe are so important in customer service. Going above and beyond by calling about the forgotten computer cord truly shows dedication to customer care. Your high recommendation means a lot to us, and we're grateful for your feedback and business!

December 11, 2023

Nadge was wonderful. She had such a warm demeanor. She made me feel well cared for and I appreciated her efforts on my behalf. More

by Librarian1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nage
Dec 13, 2023 -

Ira Subaru responded

It's wonderful to hear about your positive experience with Nadge! A warm and caring demeanor can truly make a difference in how customers feel and the overall experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 10, 2023

Great service. Clean, easy and very nice. Service was fast and lost of snack options available More

by Aro107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Dec 12, 2023 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Nice new building. Service was fast and pleasant. Yvonne was extremely helpful getting my car in for some major repairs and instrumental in dealing with my insurance p More

by Themanison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne DeJongh
Dec 12, 2023 -

Ira Subaru responded

It's great to hear that the new building provided a pleasant experience, and Yvonne was instrumental in facilitating major repairs and working with your insurance provider. Having someone like Yvonne who is extremely helpful and capable can make dealing with repairs and insurance processes much smoother. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

I have used IRA sales and service for my current vehicle and previous two cars -Toyotas and currently a Subaru. The service department does a really good job. I have only had routine things done, but ever More

by Sue Mass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in Service
Dec 13, 2023 -

Ira Subaru responded

It's great to hear Ira Subaru has been your go-to dealership for a while now, especially for servicing your vehicles. Having a team that's familiar with your specific car model can provide a level of expertise and attention that's hard to beat. Sometimes, that extra peace of mind is worth the investment in service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Yvonne has always been supportive of me when I need service. She goes beyond what is expected to make sure my car gets the kind of service that it needs. I trust that she has my best interests at heart More

by B.Kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne De Jong, William Hernandez, Destiny Velasquez
Dec 08, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Yvonne went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Ira Service provided excellent service. Our service representative, Yvonne, made sure we had the correct service. She was professional, efficient, and friendly. I would be happy to recommen More

by stockwellbrjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne DeJongh - 5 stars *top rating, Scott Coughlin
Dec 08, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Yvonne provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Nice new facility great waiting room great staff and service people love this dealership wow More

by randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadege Parker
Dec 08, 2023 -

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Always excellent services and polite people to deal with. Special thanks to Yvonne and her team. More

by Pavel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Dec 08, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Yvonne provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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