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Ira Subaru - Service Center

Danvers, MA

4.8
551 Reviews

551 Reviews of Ira Subaru - Service Center

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December 05, 2023

Pleasant environment nice help, service done very timely, reasonable rates. I would highly recommend them. More

by j.kellner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez, Destiny Velasquez
Dec 06, 2023 -

Ira Subaru responded

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

I brought my car in to be fixed and they had to order a part for it. That part of the process was fine. When I left, I asked if I could leave the enterprise rental keys at the front desk. Service said y More

by KJDanvers
Recommend Dealer
No
Employees Worked With
Chris Shields
Jan 10, 2024 -

Ira Subaru responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 02, 2023

Excellent service and sales. Went for oil change special and check out potential new/used Outback. The service included a video of my vehicles future problems, estimate and even More

by lyndwalsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadge. She was excellent and professional went out of her way to make visit a treat. Christine in sales was professional and extremely knowledgeable. , Chris Shields
Dec 06, 2023 -

Ira Subaru responded

Wow! What an amazing service experience! Getting an oil change along with a detailed video outlining potential future issues, an estimate, and a complimentary car wash truly showcases a commitment to thorough customer service. It's fantastic that we went above and beyond your expectations. Thank you for your business!

December 01, 2023

Excellent service. Service advisor did a wonderful job made sure everything was done right. Kept me informed of what they did. More

by SubieGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Dec 05, 2023 -

Ira Subaru responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Friendly, competent, and customer-focused staff in the service department. New facility is comfortable and spotless. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne deJonge
Dec 01, 2023 -

Ira Subaru responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Above and beyond in every respect especially our Service Adviser, Lindsey Silva. I thought I was in a Mercedes-Benz dealership. Thanks again. More

by Allan Richards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
Nov 30, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Lindsey went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

I was on 128 and the light came on so we went to Subaru to see if we could get it fixed And they fixed it, quickly and explained what the problem was. I’ve never been disappointed with the service. More

by Janicem978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez, Destiny Velasquez
Nov 30, 2023 -

Ira Subaru responded

That's great to hear! Quick and effective service, especially when dealing with unexpected issues like a warning light, can really make a difference. It's wonderful that Ira Subaru not only fixed the problem promptly but also took the time to explain what was going on. Thank you for your business!

November 28, 2023

I have been a 50 yr customer and always had great service from everyone at Ira More

by corriveau13@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N Adge Parker, William Hernandez, Destiny Velasquez
Nov 30, 2023 -

Ira Subaru responded

Being a customer for 50 years speaks volumes about the trust and satisfaction you've had with Ira Subaru! Consistently receiving great service from everyone at the dealership over such a long period of time reflects our commitment to maintaining excellent customer experiences. Thank you for your loyalty and your business!

November 27, 2023

The experience I had today was fast and efficient. The discount coupon was honored - providing cost effective service. More

by tphilbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadge
Nov 30, 2023 -

Ira Subaru responded

We are thrilled to hear that you had a fast and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 20, 2023

Had problems with Stop/start feature Matthew explained the need for a new Battery,Ecm software update I would rate him a 10 as well as Ira More

by haley5133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owens matthew
Nov 22, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Matthew provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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