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Ira Subaru - Service Center

Danvers, MA

4.8
550 Reviews
Call Service Center (978) 739-8850

550 Reviews of Ira Subaru - Service Center

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October 29, 2023

The technicians and service advisor suggest the repairs needed to keep my car in good condition and safe . More

by CCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Oct 31, 2023 -

Ira Subaru responded

It's important to have a service advisor and technicians who prioritize your safety and the overall health of your vehicle. Regular maintenance and suggested repairs can help ensure that your car runs smoothly and remains safe on the road. Your safety is a top priority!

October 28, 2023

Quick service and comfortable waiting area. Service reps are knowledgeable and friendly. Prices have gone up a bit but what hasn’t? More

by Mfstafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva, Manny Figueroa, William Hernandez
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Nov 01, 2023 -

Ira Subaru responded

Quick service and a comfortable waiting area are important for a positive service experience. Knowledgeable and friendly service representatives also play a key role in customer satisfaction. Prices can indeed increase over time, and it's a common concern. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 27, 2023

Always so friendly and helpful! Very attentive to the needs of the car and client. More

by C Meade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
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Oct 31, 2023 -

Ira Subaru responded

It's great to hear that the team is always friendly and helpful and that they are attentive to both the needs of your car and your needs as a client. Excellent customer service and attention to detail can make a significant difference in your overall service experience. Your feedback is appreciated!

October 26, 2023

Excellent customer service. There is another dealer 5 minutes from my house but I prefer to drive 20 minutes to go to Ira Subaru. More

by ptveus
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Nov 01, 2023 -

Ira Subaru responded

Choosing to drive 20 minutes to Ira Subaru for their excellent customer service is a strong endorsement of our commitment to customer satisfaction. Thank you!

October 24, 2023

First class dealership , nice teamwork great service department. I have brought four new cars from them. Great start to finish More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez, Destiny Velasquez
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Oct 31, 2023 -

Ira Subaru responded

Thank you for sharing your positive experience with Ira Subaru! It's wonderful to hear that you've had a great experience with our service department and have been a satisfied customer for multiple new cars. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 22, 2023

Service department so far has been great under Dan Hutt, so 5 stars for that. Had a not so great sales department experience. Way over inflated pricing,fees, etc. More

by dennisrrobitaille@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Adamson
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Oct 25, 2023 -

Ira Subaru responded

Thank you for your review and I am pleased you’re having a great service experience. However, you noted that your experience in sales was not what you expected. I researched your deal and this is the first we are hearing from you regarding your sales experience. As you know, we discounted your vehicle and provided you with a $400 accessory at no additional charge. Please contact me at roscoerobinson@group1auto.com so that I can better understand your concern. Roscoe Robinson General Manager Ira Subaru 978.739.8853 roscoerobinson@group1auto.com

Oct 25, 2023 -

dennisrrobitaille@gmail.com responded

The salesperson I dealt with back in back in April 2023, verbally quoted me $20,500 for my 2018 mint condition Crosstrek trade in towards a new 2023 Outback. We came up with some rough numbers as to what amount would be needed to purchase the Outback. I asked about whether I could get the Outback at dealer invoice cost (like I have gotten before at other Subaru dealers). He said yes. Anyway, when it came to the actual paperwork, the trade in was now $18,500 (not $20,500) the cost of the Outback was the MSRP not the invoice price, plus there was $1500 in dealer prep and administration fees, and if that wasn't enough there was another $1100 added on for some sort of paint protection (that I researched on that stated it was a worthless product). The salesperson made no effort to improve the sale in my favor.

October 21, 2023

Lindsey is truly the best in customer service. She patiently answers all my questions, gives me accurate time estimates, and follows thru with requests. She greeted me before the doors open at 7 a More

by greatpatsfan2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
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Oct 24, 2023 -

Ira Subaru responded

It's wonderful to hear that Lindsey at Ira Subaru provides such exceptional customer service. Her dedication, patience, and thoroughness in addressing your questions and requests are truly commendable. Going the extra mile by greeting you early in the morning and seeing you off when you leave further demonstrates her commitment to customer satisfaction. She is indeed an asset to us and someone who ensures a positive experience for customers like you. Thank you for sharing your feedback!

October 19, 2023

Matthew in the service department was great to work with . My car was in an accident and needs repairs in both the service department and collision department. After picking my car up at service department More

by Ashley
Recommend Dealer
No
Employees Worked With
Mathew Owens
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October 19, 2023

Yvonne was very helpful. Work was done on time and well done. . Loved the waiting area. Enjoyed coffee and snacks. Thank you .👍 Loretta. More

by lmdjjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Report | Print
Oct 21, 2023 -

Ira Subaru responded

It's wonderful to hear that Yvonne was very helpful and that the work was done on time and well done. The fact that you enjoyed the waiting area with coffee and snacks adds to the overall positive experience. We are appreciative of your positive comments. Thank you for your feedback!

Oct 23, 2023 -

lmdjjd responded

I approve of everything I wrote.... thank you Loretta

October 19, 2023

The service at this dealership is the best! !! I’m 81, and always bring my cars back to dealership for service. This Subaru dealership is great.. and their sales staff is also one of the best More

by SubaruFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger, Devin Looney, Scott Coughlin
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Oct 20, 2023 -

Ira Subaru responded

It's fantastic to hear that you've had a great experience with both the service and sales staff at Ira Subaru. Finding a reliable dealership for your cars can be invaluable, and it's wonderful to know that you've had a positive experience. We will continue to provide you with the excellent service you deserve!

Oct 20, 2023 -

SubaruFAN responded

This is not my first time with Ira Subaru, I also have dealt with Ira Toyota, and received the same courtesy from them. Obviously, all staff from this organization is chosen for their professionalism and knowledge of car maintenance. Good work Ira!

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