Ira Subaru - Service Center

Worst experience of my life I was given an appointment to have some service done to my car i was told they had all the parts brought the car in at 8:30 am had to get a ride to do I was given an appointment to have some service done to my car i was told they had all the parts brought the car in at 8:30 am had to get a ride to do this then i got a call at 1:00 pm saying that unfortunately they didn’t have the parts to fix it and don’t know when they will have them to come and get the car and they will call me at some later date this is not acceptable bussiness relations More

Replace headlight I had a headlight that burned out which has happened several times with this car. Yvonne identified an extended warranty on my model for headlight bul I had a headlight that burned out which has happened several times with this car. Yvonne identified an extended warranty on my model for headlight bulbs. She was very helpful and friendly. More

Frustrating My tpms warning light came on. Being a nervous driver, I called and asked for an appointment. Was told no appointment necessary to check this. Just d My tpms warning light came on. Being a nervous driver, I called and asked for an appointment. Was told no appointment necessary to check this. Just drive into service bay and technician will help. We are open till 7 pm tonight. Got there at 615. Pulled in, told them my issue and am told we can't help you tonight. I explained I called for an appointment. Didn't matter. No one there to help. Whoever told you you could come in after 5 and get service was giving you bad info. It was your service department. On way home, car made funny noises and skidded twice. Some other light came on. Afraid to drive the car at this point. Bought it in April 2016 new. It has 8,000 miles on it. As I said, nervous driver. Don't drive much. Very frustrated. More

Service after Christmas 2 days after Christmas went to my dealer for an issue re starting the car. Fixed before stated wait time and resolved a second issue as well. 2 days after Christmas went to my dealer for an issue re starting the car. Fixed before stated wait time and resolved a second issue as well. More

Praise for service advisor Yvonne knowledgable about autos. The very best ever. She knew exactly what should be done. I always want to have her when I come. I have complete conf Yvonne knowledgable about autos. The very best ever. She knew exactly what should be done. I always want to have her when I come. I have complete confidence in her. She knows how to work on cars herself! More

Amazing. Staff is very helpful.Its a nice change to work with people that are honest caring and do what they say they they’ll do. I was able get a appointment Staff is very helpful.Its a nice change to work with people that are honest caring and do what they say they they’ll do. I was able get a appointment for next day.My service agent Elaina Snyderman is awesome. I look forward for my next visit. Thanks More

No start battery bad Car would not start , battery problem. Called roadside assistance came in a flash . Started car with a jump, got in for service after the jump start Car would not start , battery problem. Called roadside assistance came in a flash . Started car with a jump, got in for service after the jump start . More

Great service by good prople Great experience at Ira Subaru, called Friday evening and got a Saturday appt, great service by a great advisor, she was knowledgeable, and a great co Great experience at Ira Subaru, called Friday evening and got a Saturday appt, great service by a great advisor, she was knowledgeable, and a great communicator, all expectations met!!! More

This was a regular 6 mo maintenance checkup. I can say again that a regular 6 month maintenance checkup was done professionally. My car was serviced and checked out in every area. I found Suburu I can say again that a regular 6 month maintenance checkup was done professionally. My car was serviced and checked out in every area. I found Suburu Maintenance to be very through. More

A bit on the slow side I am using Ira Subaru because 4 free oil changes were part of the deal I struck when buying my used Volvo V70. The first appointment took 3 hours. The I am using Ira Subaru because 4 free oil changes were part of the deal I struck when buying my used Volvo V70. The first appointment took 3 hours. The one today took two hours. The car comes back to me washed every time which I’ll miss. Everyone is pleasant. But when the 4 oil & filter changes are over I will go back to my Volvo mechanic for service. More