Ira Toyota Saco

Carl Z (service manager) and his team are always on point ! Great deals and great service !!! ! Great deals and great service !!! More

I went to see John Harmon at the dealership and in an hour we purchased our vehicle. John came back with multiple offers to work with us and got a phenomenal deal on our trade in. Highly recommend John H hour we purchased our vehicle. John came back with multiple offers to work with us and got a phenomenal deal on our trade in. Highly recommend John Harmon in Saco. More

I was treated very well. Holly my advisor kept me informed throughout the session. Everything was done extremely well, I was in and out quickly. I would recommend this dea Holly my advisor kept me informed throughout the session. Everything was done extremely well, I was in and out quickly. I would recommend this dealership in a heartbeat. More

Always thorough I didn’t expect to leave having paid 10x what I walked in ready to pay.. but I’m a trusting person… and hope I wasn’t taken for a ride! 10x what I walked in ready to pay.. but I’m a trusting person… and hope I wasn’t taken for a ride! More

Pleasant, courteous, but high pressure. Lots of waiting (ie wasted time). It took 4 hours to complete the sale, and that is just awful. Incomplete or maybe borderline-deceptive information Lots of waiting (ie wasted time). It took 4 hours to complete the sale, and that is just awful. Incomplete or maybe borderline-deceptive information was provided re: extended warranties. Cost of ownership is NOT cost of potential repairs, as was implied by the finance dept. After I had agreed to buy the vehicle, I had to do all the calling back and checking in (both by phone and actually showing up at the dealership, over a two week period) to further the process. IRA never called me first with any updates or info. I'm also disappointed that both the remote start and the nav system (and who knows what else!) are apparently tied to apps and/or paid-subscription services. I was not told this, I do not have a smart phone, and I am unwilling to pay for what my old Garmin will do just fine. Again, this shows incomplete info being provided. This next thing didn't affect me at all, but it is funny. When I drove and agreed to buy the vehicle, it did not have any "ad" stickers on the windshield. But when I dropped in one day to see what was going on, it DID have all those stickers (in the back lot). Then they had to be removed again prior to delivery! This shows either lack of internal communication or just a waste of someone's time. I would recommend them, but reluctantly. Be prepared to spend lots of time, be ready to resist all the pitches, and do more up-front research than I did so you know what you're getting into. More

Fast efficient and professional service with a comfortable waiting room and friendly staff. Reasonable pricing and a cool feature where they show you a video of your service while you wait. comfortable waiting room and friendly staff. Reasonable pricing and a cool feature where they show you a video of your service while you wait. More

The service advisor Holly and the Master diagnostic technician Bob are Holly so patient and Kind working with the fleet Mangement company which is not always easy work with .Bob so thorough, competent technician Bob are Holly so patient and Kind working with the fleet Mangement company which is not always easy work with .Bob so thorough, competent and caring. I’ve done business with this Toyota since 2007- Bob has done 99% of the work in this car. Both Bob and Holly are Keepers and if possible should train others in great competent customer service! I am not one to write impressive reviews so this is really honest and sincere. More

Extremely polite, incredibly quick, my overall cost was lower than my quote. I completely trust them. Very honest group. lower than my quote. I completely trust them. Very honest group. More

I went to this dealership to buy out a lease, which should not take too long. I had an appointment and stood at the front for 20 mins before anyone came over to the empty greeters desk to ask if I need should not take too long. I had an appointment and stood at the front for 20 mins before anyone came over to the empty greeters desk to ask if I needed anything. I was in there for FIVE hours total. I had to actively seek out my salesperson every 30-60 mins for any kind of update because they left us at their own desk and never came back. I have still been having issues with the lack of communication between their departments and Toyota Financial, I will never buy a Toyota again after this experience. More

Got my car in on the same day for emergency service. I was in and out quickly with the issue resolved. I was in and out quickly with the issue resolved. More