Back

Ira Toyota of Orleans

Orleans, MA

4.4
584 Reviews

16 O'Connor Rd.

Orleans, MA

02653

Directions

By Type

Showing 584 reviews

May 30, 2025

Issac was attentive and responsive. This was a major repair/overhaul of my tundra and the most I’ve ever spent on repairs. I felt fairly served by Issac and the tech that worked in the More

by rick.sokoler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac in Service
Jun 01, 2025 -

Ira Toyota of Orleans responded

Hello, we're happy you found our staff Issac to be so supportive during your experience here at Ira Toyota of Orleans. We are always more than happy to assist you if anything else comes up. Take care!

May 29, 2025

I bought my 2021 RAV4 hybrid from the local IRA Orleans dealership and have been always dealt with courtesy and efficiency. More

by wesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name at the service desk, but was very courteous.
May 31, 2025 -

Ira Toyota of Orleans responded

Hello Wesley, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2025

Excellent customer service especially the convenience of a shuttle back and forth from my house. Jonathan was very friendly and knowledgeable and Ray the driver was a pleasure to talk too. More

by pchoms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan and Ray
May 30, 2025 -

Ira Toyota of Orleans responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jonathan here at Ira Toyota of Orleans! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2025

Very polite, answered the phone and punctually returned calls, getting use to the new processes. Quick to schedule, thorough. Friendly, thank you The Thibaults More

by Susanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 30, 2025 -

Ira Toyota of Orleans responded

Hi Susanne, thank you for taking the time to let us know how we did. We hope you have a great day!

May 28, 2025

Made buying a car, very easy and straightforward. The sales person was very knowledgeable and I was willing to work with me for what I deemed important. More

by was200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
May 30, 2025 -

Ira Toyota of Orleans responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 24, 2025

Everyone at the dealership was top notch. Thank you all for the great service and help. You guys are the best More

by Pd730golf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Addison-Allison Lmiconi, Cary Paine
May 25, 2025 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2025

This was the first time I used this dealership for service and I was very happy. Chris was friendly and professional. The service was completed in less time than they quoted. I will be back More

by pattivantine
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris in service
May 24, 2025 -

Ira Toyota of Orleans responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. We hope you have a great day!

May 19, 2025

They changed management or something from the last time i went years ago...this was a great experience start to finish they are very thorough and get the job done without trying to get more work out of u. More

by Banditthebeagle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Isaac howard
May 20, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2025

Too much structure and little sense of social engagement. Service is somewhat predatory trying to find ways to increase revenue. Waiting rooms are not pleasing and there are no loaner cars available. More

by Don
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David “Dutch” Frommeyer, Mackenzie Malone, Cary Paine, Kristen Brooks
May 20, 2025 -

Ira Toyota of Orleans responded

Hello Don, Thank you for sharing your experience with us. I understand that you were not satisfied with your recent service visit. We are currently working on updating our waiting rooms to improve the customer experience. I have reviewed your comments with the service team regarding social engagement, and we are using this as a training opportunity. Please feel free to contact me directly at 774-801-7008 or at kbrooks@group1auto.com

May 20, 2025 -

Ira Toyota of Orleans responded

Hello Don, Thank you for sharing your experience with us. I understand that you were not satisfied with your recent service visit. We are currently working on updating our waiting rooms to improve the customer experience. I have reviewed your comments with the service team regarding social engagement, and we are using this as a training opportunity. Please feel free to contact me directly at 774-801-7008 or at kbrooks@group1auto.com

May 15, 2025

Very fair and honest dealer on the service and selling cars. Good service guys and girls More

by halls_exempts.1g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iisac
May 18, 2025 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
...