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Ira Toyota of Orleans

Orleans, MA

4.6
763 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 763 reviews

September 16, 2026

Was going for an oil change but was brought to my attention that my vehicle was close to a 60,000-mile service. Decided to go with that. 90minutes later after waiting the service was completed.! More

by 45capecarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen Brooks
Sep 17, 2026 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 13, 2026

Best place ever! ! The most professional, capable team who really care about delivering top of the line service. More

by Lisa K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 15, 2026 -

Ira Toyota of Orleans responded

Hi Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Toyota of Orleans! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2026

Does it really take 2 hours to rotate tires and change the oil? I suspect I had to wait for someone to eat his lunch. Not happy. More

by rickgraham78
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan and Kyla. Both good
September 10, 2026

I’m a happy and satisfied service customer with IRA Toyota of Orleans. The staff are professional and customer friendly and try hard to solve any problems. More

by kevinmullen8476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Issac Howard
Sep 11, 2026 -

Ira Toyota of Orleans responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2026

Too long to wait. I had an appointment for 7:20. It took almost two hours for 5000 mile service - rotate the tires and check fluids. Can’t imagine how long it would be More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristen Brooks, Scott Addison
Sep 10, 2026 -

Ira Toyota of Orleans responded

I am sorry your recent Service Visit did not meet your expectations. We do strive to provide each customer with excellent service. Normal waiting service visits are usually done within 90 minutes. I would like to understand why your service took so long. Please call me or email me with your information so I can see what happened and try to make sure any faults are corrected. Sincerely, Mark Davidson Service Manager Ira Toyota of Orleans 774-801-7053 mdavidson@group1auto.com

September 05, 2026

This was absolutely the BEST, new car purchase experience, anyone could ever, ever ask for!!! More

by amdavison17
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark, Dave, Mackenzie Malone, Kristen Brooks, Aidan Comerford
Sep 07, 2026 -

Ira Toyota of Orleans responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ira Toyota of Orleans. We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2026

I’ve had nothing but excellent experience’s at Ira Toyota in Orleans. The customer service is excellent.. More

by sandrawhitman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Taylor
Sep 02, 2026 -

Ira Toyota of Orleans responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2026

The Orleans MA Toyota dealership has a wonderful service department. Mark Issaic, Chris Keddington, my service rep today, whose name I can’t spell,, Zach, Tatiana (when she was there but now works at a dif More

by Connievm44
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyla
Sep 04, 2026 -

Ira Toyota of Orleans responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

August 25, 2026

Right from the start, they communicated with me. They were honest about what was going on with my car and we decided what the best solution would be. The car was fixed quickly and I was able to pick More

by szollo1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
Aug 30, 2026 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 25, 2026

Excellent service. Very good customer service. Very thorough and helpful in the service of my 2022 Toyota Sienna. More

by jasexton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiela
Aug 30, 2026 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

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