Back

Ira Toyota of Orleans

Orleans, MA

4.6
736 Reviews

16 O'Connor Rd.

Orleans, MA

02653

Directions

By Type

Showing 736 reviews

July 02, 2026

I found this dealership to be very professional, knowledgeable and courteous. A thoroughly enjoyable experience! More

by WMD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Herder and Aidan Comerford
July 01, 2026

Staff were friendly , I did not like being unable to schedule a time, just only the day. They did offer shuttle drrvice More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Lyla
June 24, 2026

I was well treated and my sales person Mike was excellent through all phases from the beginning to Delivery of my RAV4. I was helped and treated so well by Kristen your GM. She gave me great attention and he More

by jfall118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MichaelTullie, Mackenzie Malone, Kristen Brooks
Jun 26, 2026 -

Ira Toyota of Orleans responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

June 22, 2026

Always a great experience when I go to Ira Toyota of Orleans, very polite and professional. More

by blegerwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla and Cory
Jun 24, 2026 -

Ira Toyota of Orleans responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2026

I don’t go out of my way to get service here. Always an mis understanding. I had an appointment at 1 pm for oil change and was told to come back tomorrow to pick up. I said I was leaving car but More

by tjsiggia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
Jun 23, 2026 -

Ira Toyota of Orleans responded

Thank you for your feedback. We sincerely apologize for the confusion surrounding your appointment and the time required to complete the service. We understand how frustrating it can be when expectations are not aligned, especially for a routine oil change. We’re glad our management team was able to address the billing concern, and we will use your comments to improve communication and scheduling accuracy. We hope to provide a smoother experience on your next visit.

June 18, 2026

Excellent experience! Very courteous and knowledgeable service rep. Comfortable waiting area. Very timely and great communication. More

by carolamacura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Isaac
Jun 21, 2026 -

Ira Toyota of Orleans responded

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 17, 2026

A very attentive and knowledgeable team. They all worked together. The signing of documents was a little clunky as they were learning a new system. i was anle to get a good trade in value a More

by Andrea
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aiden Comerford, Mackenzie Malone
Jun 20, 2026 -

Ira Toyota of Orleans responded

Hi Andrea, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2026

I liked everything so far! 5 stars for the buying experience . I have had poor service from the repair department in the past so I’m not sure how the new owner has/will impro More

by peonies2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Herder 5 STARS, David “Dutch” Frommeyer
Jun 17, 2026 -

Ira Toyota of Orleans responded

Thank you for your feedback. We’re thrilled to hear you had a five-star buying experience with our team. We also appreciate your candid comments regarding past service experiences and understand your desire to see continued improvements. We look forward to earning your confidence and providing an exceptional experience throughout your ownership journey.

June 11, 2026

Needed to get two tires replaced in one afternoon on the last day of our trip, Isaac pulled it off and stayed a bit late at the end of the day to make sure it was done. Big thanks! More

by Ted W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac Howard
Jun 12, 2026 -

Ira Toyota of Orleans responded

Hello, we're happy you found our staff Isaac to be so supportive during your experience here at Ira Toyota of Orleans. Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2026

Service manager was great, Marc Howard Issac. But had appt for 10am, dropped off car - and it wasn’t ready until 4:15 for a 25000 mile service. Crazy! More

by josie.kaufmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc howard
Jun 16, 2026 -

Ira Toyota of Orleans responded

Thank you for your feedback and for recognizing Marc Howard Isaac’s excellent service. We understand your frustration regarding the length of time required to complete your scheduled maintenance and appreciate your patience. Your comments will be shared with our team as we work to improve turnaround times. We hope to provide a more efficient experience on your next visit.

1
...