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Ira Toyota of Orleans

Orleans, MA

4.6
723 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 723 reviews

April 10, 2026

Excellent customer service and attention from Isaac. Very good follow up and clear explanations of work needed. More

by ghw2jr706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac in service
Apr 13, 2026 -

Ira Toyota of Orleans responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything.

April 09, 2026

Through inspection- honored price given over phone for synthetic oil change Easy to get quick appointment More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Apr 13, 2026 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 06, 2026

In for anniversary check on new Rav 4. Our advisor Zac was the best. He has a sense of humor and knows a bit about cars. He was also helpful with my 2013 and came from behind the fest to m More

by Freddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Ashworth, Bea
Apr 07, 2026 -

Ira Toyota of Orleans responded

Hi Freddy, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. If you're ever in need of more help, please let us know!

Apr 07, 2026 -

Freddy responded

Whose Freddy??? lol. I’m Jon!! Tell Zac Jon and Claire say hi!!

April 04, 2026

I’ve had to deal with the used car folks, service and salespeople. Everyone has been friendly, attentive, and prompt. I have full confidence in this dealership! More

by cmclaughlin35
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bee, Jonathan, Tatiana, Scott, Mark., Mackenzie Malone, Kristen Brooks
Apr 07, 2026 -

Ira Toyota of Orleans responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2026

Great service. Explains everything and looks over bill for accuracy. Service manger was very courteous More

by Awisgeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Apr 03, 2026 -

Ira Toyota of Orleans responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

March 30, 2026

In for regular service loaner available car was ready under the anticipated time with one extra job performed. T the agent is awesome!! More

by scubaqueen
Recommend Dealer
Yes
Employees Worked With
Tatiana
Apr 04, 2026 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

March 28, 2026

Service is quick. Reception attendant was very helpful. Only thing is the reception area is very very close to the waiting area which makes it very noisy More

by auntiebeth38
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Mar 30, 2026 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 20, 2026

Very helpful staff that were accomodating and polite. Service were done promptly and conveniently. As well as providing a loaner vehicle to help. Great team there. More

by zone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla, Tatiana
Mar 22, 2026 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2026

Good service. Nice people. Worked quickly. Answered all questions and made the process very smooth. More

by mhall3333
Recommend Dealer
Yes
Employees Worked With
David “Dutch” Frommeyer
Mar 20, 2026 -

Ira Toyota of Orleans responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2026

I went in for a State inspection today. I was told that it would be a 30-45 minute wait. Two hours later, it was finally done after I sought out the desk associate that checked me in, with More

by Alexjesudowich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla Genson (service advisor)
Mar 20, 2026 -

Ira Toyota of Orleans responded

Hi, I am sorry for the excessive wait. We strive to give our customers an excellent experience and it's clear we didn't in your case. Per Massachusetts State Law we can not take appointments for State Inspections. They are all on a first come first serve basis. Lately we have had a heavy volume of State Inspections because there are so few places left in the area that do them. We should have given you a more accurate wait up front, so I apologize for that. With the State video recording every Inspection, to perform the inspection to their standards takes 20-25 minutes once the car is in the bay. If there are cars in front of you when you get in line it extends the wait time. Sincerely, Mark Davidson Service Manager Ira Toyota of Orleans 774-801-7053

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