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Ira Toyota of Orleans

Orleans, MA

4.2
422 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 422 reviews

March 11, 2024

I was treated with respect and humor by Marc Howard. The inspection was done in a timely manner. More

by Pambo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Mar 13, 2024 -

Ira Toyota of Orleans responded

Thank your for you kind words regarding our service advisor Marc Howard. He is a gem and we appreciate him every day. Your compliment will be shared. Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans

March 07, 2024

Easy to make appointments on line. Friendly service advisors. Great communication throughout the visit! Will be back. More

by Eam2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard, Otto Van Ryswood
Mar 07, 2024 -

Ira Toyota of Orleans responded

Thank you so very much for your kind words. We always appreciate pleasant reviews and will look forward to seeing you the next time!

March 05, 2024

Totally friustrated with your Tire promotion. Buy 3 get one for a penny. I recieved a 250 credit for the one tire toward the total of 1289. If I am buying 3 and getting the fourth for a penny, More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez
Mar 06, 2024 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Mar 08, 2024 -

Ira Toyota of Orleans responded

Hello, I am sorry about the frustrations you have written about and would like to look into the concerns. In order to do so I would need some information so I can find your account. Thank you, Marlaine Ruby Customer Relations Manager IRA Toyota of Orleans mruby@iratoyotaofhyannis.com

March 02, 2024

Non communicative. Apologetic but condescending. Unaware of their lack of integrity. Inexcusable. Never use again. More

by justmenanci
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cami, Marc "Issac" Howard
Mar 05, 2024 -

Ira Toyota of Orleans responded

I apologize that you had a bad experience. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at kbrooks@iratoyotaoforleans.com. Kristen Brooks, General Manager

March 01, 2024

It is as poor choice for the dealersh They have lied and upset my wife. More

by WKG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez
Mar 05, 2024 -

Ira Toyota of Orleans responded

I apologize that your wife had a bad experience in Orleans. Can you please contact me so I can make this right? Please email me at your earliest convenience and I will address your concerns immediately. My email is kbrooks@iratoyotaoforleans.com Kristen Brooks, General Manager

Mar 05, 2024 -

Ira Toyota of Orleans responded

Thank you for reaching out to us. We have received your request and we will work on this as soon as possible.

February 29, 2024

Very easy to deal with made my final offer and they agreed was so grateful didn’t have to deal with the haggling Ty Orleans Toyota especially Alex my salesman More

by buffy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex , David “Dutch” Frommeyer
Mar 03, 2024 -

Ira Toyota of Orleans responded

We're thrilled to hear that your experience with Ira Toyota of Orleans, especially with Alex, was very easy and positive. It's great that the process was straightforward, and your final offer was agreed upon without the need for haggling. We appreciate your business and look forward to serving you again in the future!

February 23, 2024

Tatiana was very thorough and never pressed me to accept suggested services. Very accommodating too. More

by cswalkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Feb 26, 2024 -

Ira Toyota of Orleans responded

It's wonderful to hear that Tatiana provided you with thorough service and was accommodating to your needs. We appreciate your positive feedback about the non-pressuring approach regarding suggested services. Thank you for choosing us, and we look forward to providing you with excellent service in the future!

February 22, 2024

Ira Toyota went above and beyond to get me in my vehicle, not only was my salesmen knowledgeable, but the other salesmen on the floor were happy to help with questions throughout the process while waiting. M More

by jcarreiro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cary Paine
Feb 26, 2024 -

Ira Toyota of Orleans responded

We're thrilled to hear about your positive experience at Ira Toyota! It's fantastic that your salesmen were knowledgeable and that the entire team went above and beyond to assist you. Repeat business and satisfied customers are a testament to the dealership's commitment to providing excellent service. Thank you for choosing Ira Toyota, and we look forward to serving you in the future! Safe travels in your new vehicle!

February 20, 2024

Convenient and friendly-they’re very nice there and it’s easy to wait in their lovely waiting room! More

by gold_berger2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Feb 24, 2024 -

Ira Toyota of Orleans responded

We're thrilled to hear you had a convenient and friendly experience with us! Our team strives to provide excellent service, and we're glad you found our waiting room welcoming. Thank you for choosing us!

February 16, 2024

Was a very efficient and effective occurrence to replace a battery that was over 5 years old. Happy results!! More

by geowilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Addison, Tatiana Perez
Feb 23, 2024 -

Ira Toyota of Orleans responded

We're glad to hear that the process of replacing the over 5-year-old battery was efficient and effective, resulting in a happy outcome. Thank you for choosing us, and we're here for all your automotive needs. Safe travels!

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