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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.4
577 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 577 reviews

December 04, 2023

Service department terrible the last few times. 2.5hrs to do an oil change, not complete More

by Jennifer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Dec 05, 2023 -

Ira Toyota of Orleans responded

Hello Jennifer, My name is Rob Iodice, General Manager at Ira Toyota of Orleans. I'm reaching out to you regarding your recent visit to our service department. I'm sorry that your appointment took longer than expected. Sometimes scheduled services will take longer due to an assortment of reasons. I've been working with our team on better communication skills so we can keep our customers informed of their vehicle's progress. With this continuous training, we should improve our communication. Should you wish to discuss this matter further, please feel free to call me at (774) 801-7012. I look forward to hearing from you. Thanks, Rob.

December 02, 2023

Thorough, professional service without unnecessary pressure to buy things you don't need. Highly recommend. More

by ohthatmooney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Joseph
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Dec 05, 2023 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

Very efficient and pleasant. Happy that I was able to get an appointment right away. More

by jbuda546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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November 30, 2023

My appointment was on time as scheduled. The service advisor was courteous and attentive. I was very pleased with my appointment. More

by larryg51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lillian Pooler
Report | Print
Dec 02, 2023 -

Ira Toyota of Orleans responded

It's fantastic to hear that your appointment went smoothly and as scheduled! Having a courteous and attentive service advisor can really enhance the overall experience. Thank you for your business!

November 29, 2023

Horrible experience at the service department today. Even though I had an appointment for an oil change I was kept waiting over 2 hours. I was quoted a lower price for tires when I called for the appoi More

by jhowell
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Camilyn
Report | Print
Nov 30, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 28, 2023

I have confidence that IRA Toyota will fix the problem almost all of the time More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Wheelock
Report | Print
Nov 30, 2023 -

Ira Toyota of Orleans responded

Having confidence in your dealership's ability to address issues is invaluable. IRA Toyota of Orleans consistently delivers when it comes to resolving problems with your vehicle. Thank you for your business and trust!

November 25, 2023

Call to dealer, forwarded to service dept. , quick response, appointment set. Day of appointment service rep.( Mr.Wheelock) set all in motion immediately. He retrieved me when vehicle was ready More

by josh289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Nov 30, 2023 -

Ira Toyota of Orleans responded

It's great to hear about your smooth experience setting up an appointment and the prompt service provided by Mr. Wheelock at Ira Toyota of Orleans! A quick response, efficient handling of the appointment, and the vehicle being ready within the estimated time frame are all signs of a well-organized and customer-focused service department. Thank you for your business!

November 23, 2023

Pleasant and helpful staff. Sales people not pushy. Have been looking for 9 months and traveled 1.5 hours for this dealership. The welcoming staff is why I came back. More

by bjb0702
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Iodice, Cary Paine
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Nov 29, 2023 -

Ira Toyota of Orleans responded

It's wonderful that you found a welcoming and helpful environment at Ira Toyota of Orleans! A non-pushy sales approach and accommodating staff can make a significant difference, especially during an extended search. Congratulations on your new vehicle!

November 22, 2023

Dealer contacted me to remind me service due & made appointment for next day. Douglas the service rep was excellent. Car ready when promised. Thanks! More

by Margaretdahill99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
Report | Print
Nov 29, 2023 -

Ira Toyota of Orleans responded

That's excellent proactive service! It's great that Ira Toyota of Orleans reached out to remind you about your service and promptly scheduled an appointment. Douglas providing excellent service and the car being ready as promised makes for a smooth and efficient service experience. Thank you for your business!

November 20, 2023

They are prompt , courteous, and thorough. They address any problem no matter how small or trivial. More

by Ghrogers21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember. Cami, perhaps?
Report | Print
Nov 22, 2023 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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