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Ira Toyota of Orleans

Orleans, MA

4.4
610 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 610 reviews

December 22, 2023

I have only gotten my 4Runner serviced there but they have been very professional and always done a good job . They are also very polite and communicate well while you wait. More

by Pherridge51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, Tatiana Perez, Marc "Issac" Howard
Dec 28, 2023 -

Ira Toyota of Orleans responded

It's great to hear that you've consistently experienced professionalism and quality service while getting your 4Runner serviced here. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Ira Toyota of Orleans was a great buying experience for me. Ben Roza was my salesman and he was the best he was very knowledgeable about the Tacoma I was buying and he answered all my questions and concern More

by PK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Roza,Marissa Sestito, Rob Iodice, Mackenzie Malone
Dec 22, 2023 -

Ira Toyota of Orleans responded

It's fantastic to hear about your positive experience at Ira Toyota of Orleans! Having Ben as a knowledgeable and helpful salesman, especially when it came to the Tacoma, must have made the buying process much smoother. It's also great that Rob, the general manager, provided an excellent trade-in value and made the experience upfront and straightforward without any pressure. Recommendations like yours speak volumes about the quality of service. Congratulations on your new Tacoma!

Dec 22, 2023 -

PK responded

Thanks again. Ira Toyota of Orleans and the staff take all the stress out of buying a new truck. It was a pleasure doing business with them and I highly recommend anyone looking to purchase a vehicle to stop by Ira.

December 16, 2023

The service girls were excellent! However it took 4 hours to get an oil change! This is unacceptable in my personal opinion. I have only waited an hour at Falmouth and Hyannis Toyota More

by rfrancis5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know who
Dec 26, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 14, 2023

Isaac is amazing so helpful and clear. Got everything done quickly. Everything started on time with now waiting More

by brethavey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Dec 16, 2023 -

Ira Toyota of Orleans responded

It's fantastic to hear that you had a great experience and that Isaac provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Fabulous service & excellent customer service. A master mechanic worked on my RAV4. Handles as if I just drove the car off the lot! More

by dingman.cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lillian
Dec 14, 2023 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

My checkup on my Prius was done professionally and quickly. Highly recommended. I'll use them again. More

by bilbeau53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Dec 14, 2023 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

So friendly, professional, helpful - very good communication about a big unexpected repair I needed. Put me at ease and made me feel confident and relieved. I also had an excellent experience wh More

by paburnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My phone dealings for this repair were with Douglas and Cami, both great., Tatiana Perez, Marc "Issac" Howard
Dec 09, 2023 -

Ira Toyota of Orleans responded

It's wonderful to hear about your positive experiences with Ira Toyota of Orleans, both during the repair service and the initial purchase of your used car! Having friendly, professional, and helpful staff who effectively communicate about unexpected repairs can make a significant difference, putting customers at ease and building confidence. The fact that your car's price and condition were excellent, coupled with a salesperson who provided a pressure-free and straightforward experience, highlights the dealership's commitment to customer satisfaction. The positive interactions with the financing team further reinforce our dedication to making the buying process stress-free. Congratulations on your new vehicle!

December 08, 2023

It’s good but it used to be better they left a mess on the floor pads that we just cleaned More

by Lcsquire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, Marc "Issac" Howard
December 07, 2023

Scott was very helpful during our buying process and understood our needs completely. He explained the paperwork fully to us. More

by destevens19
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Addison
Dec 08, 2023 -

Ira Toyota of Orleans responded

Congratulations on your new vehicle! We are thrilled that Scott provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 07, 2023

We brought our Toyota Prius V in for service - to have our Rear Hatch Lift replaced. We brought the parts and according to YouTube, the whole process should take less than 30 minutes. When we were pres More

by Madisonshaw1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
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