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Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.4
577 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

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Showing 577 reviews

September 30, 2023

Technician used YouTube to learn how to reset cars maintenance log...in front of me. More

by Driftwoodtide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc "Issac" Howard
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Oct 03, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

September 28, 2023

I liked this dealer until today when it took 8 hours for routine maintenance and the low oil, check engine, hybrid and brake system failure lights went on when I was driving home. We’ll see how they respond More

by lrholland021
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Scott Addison, Marc "Issac" Howard
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Sep 29, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 29, 2023 -

lrholland021 responded

Ira Toyota did the right thing and towed the car, fixed it and got it back to me expeditiously. So I would change my rating. to 4 stars

Oct 10, 2023 -

Ira Toyota of Orleans responded

Hello, My name is Rob Iodice, General Manager at Ira Toyota of Orleans. I'm reaching out to you regarding your recent visit to our service department. I'd like to apologize that your appointment took longer than expected and that there were some issues when you picked up your vehicle. It's my understanding that these issues were resolved when we got your vehicle back. I'd like to thank you for your patience and offer you a 10% discount on your next service appointment. I'll make sure Marc notes this in your file. Should you like to discuss this further, please feel free to call me at (774) 801-7012 or email me at riodice@iratoyotaoforleans.com. I look forward to working with you again soon. Thanks, Rob.

September 28, 2023

2 hrs for a point inspection. You need to hire more technicians . Advisor said they were short staffed. More

by Ljbess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez
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September 26, 2023

Tatiana and the crew are all very nice and helpful. Great service and good communication. More

by Bendeckos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, Tatiana Perez, Marc "Issac" Howard
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Sep 28, 2023 -

Ira Toyota of Orleans responded

We are excited that Tatiana provided you with a nice and helpful service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 25, 2023

Great low stress experience. Scott’s the man. He took care of everything. Rob backed up his team. Great experience. More

by Colleen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Addison, Rob Iodice
Report | Print
Sep 26, 2023 -

Ira Toyota of Orleans responded

Congratulations on your new vehicle! We are thrilled that Scott and Rob provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 22, 2023

After more than 20 years a customer, service was unacceptably slow today. More mechanics needed!! More

by jyceml3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Poole(?)
Report | Print
Oct 10, 2023 -

Ira Toyota of Orleans responded

Hello, My name is Rob Iodice, General Manager at Ira Toyota of Orleans. I'm reaching out to you regarding your recent visit to our service department. I'd like apologize that your appointment took longer than expected. Some repairs have been taking longer because some vehicles need more when they came in. That does set us back at times. Hopefully, when you come in the next time, we'll be able to stay close to your time expectation. Should you want to discuss this further, please feel free to call me at (774) 801-7012 or email at riodice@iratoyotaoforleans.com. I look forward to hearing from you soon. Thanks, Rob Iodice, General Manager

Oct 11, 2023 -

Ira Toyota of Orleans responded

My name is Rob Iodice, General Manager at Ira Toyota of Orleans. I'm reaching out to you regarding your recent visit to our service department. I'd like to apologize that your appointment took longer than expected. Some repairs have been taking longer because some vehicles need more when they come in. That does set us back at times. Hopefully, when you come in the next time, we'll be able to stay close to your time expectation. Should you want to discuss this further, please feel free to call me at (774) 801-7012 or email me at riodice@iratoyotaoforleans.com. I look forward to hearing from you soon. Thanks, Rob Iodice, General Manager

September 22, 2023

My recent experience was unacceptable. Deceptive advertising was sent to lead me to believe I would be charged a very low service charge. The service representative failed to inform me o More

by PC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lilly
Report | Print
Sep 27, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Ira Toyota of Orleans responded

Hello My name is Rob Iodice, General Manager at Ira Toyota of Orleans. I'm reaching out to you regarding your recent visit to our service department. I'm sorry for the confusion with regard to the coupon you came in with. I'd like to offer you to have your next oil change for $9.95. Please call me so I can let the service advisors know so when you come in, there will be no confusion. If you want to discuss this matter further, please feel free to call me at (774) 801-7012 or by email at riodice@iratoyotaoforleans.com. I look forward to hearing from you soon. Thanks, Rob.

September 15, 2023

A lot of turnover in the Service Dept. It is hard to build a relationship when that happens. Why did they leave? Low pay? Too much work? Tough work environment? Incompetence? More

by Pfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Sep 24, 2023 -

Ira Toyota of Orleans responded

We appreciate your feedback and concerns about the turnover in our Service Department. We take these issues seriously and want to assure you that we are actively addressing them to provide you with the best possible service. While some turnover may be inevitable due to individual circumstances or career changes, we are dedicated to minimizing it and building stronger, long-lasting relationships with our customers. We appreciate your business! We look forward to the opportunity to assist you in the future.

September 13, 2023

Oil change took 2 1/2 hours but I was warned when I arrived that it would be at least 90 minutes. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Sep 21, 2023 -

Ira Toyota of Orleans responded

We appreciate your understanding that the oil change took longer than expected, despite the warning of a potential 90-minute wait when you arrived. Sometimes, service times can vary depending on factors such as workload and unexpected issues that may arise during the service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 13, 2023

Orleans Toyota was great for service the first several times we brought in our vehicle. However, the most recent visit resulted in a delay of four additional days beyond the expected service time. This wa More

by Kgauley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
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