Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Ira Toyota of Orleans

Orleans, MA

Overview
Reviews
Vehicles
4.4
610 Reviews
Call Dealership (774) 801-7100

16 O'Connor Rd.

Orleans, MA

02653

Directions

By Type

Showing 610 reviews

October 21, 2023

Found my first time at this Toyota service dealership to be a positive one. Only problem I encountered was that it was scheduled for 10:20am and was brought in closer to 10:50. Waiting room was nice, compli More

by deanlewis1598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily
Report | Print
Oct 24, 2023 -

Ira Toyota of Orleans responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 21, 2023

It took 3 hours to change the oil in my car and complete a car inspection!!!!! If you want to keep your customers you need to do a better job with time management. Don’t schedule services if you don’t have More

by Susan Travers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc "Issac" Howard
Report | Print
Oct 23, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 20, 2023

I've only used service there because I find it better than the Hyannis service dept. More

by ljlopes
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Oct 24, 2023 -

Ira Toyota of Orleans responded

It's great to hear that you prefer the service at Ira Toyota of Orleans. Finding a service center that you trust and are satisfied with is important for maintaining your vehicle's performance and reliability. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Don’t make the agreed upon schedule and don’t answer the phone. Blame it on short staff. More

by Nixonmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc "Issac" Howard
Report | Print
Oct 19, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 17, 2023

Customer service is not what it used to be They don’t even acknowledge that you have arrived More

by nanetteppaiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Report | Print
Oct 18, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 14, 2023

Hard to locate; but seemingly honest and knowledgeable about service. I have used them many times. More

by Danhaslam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Oct 17, 2023 -

Ira Toyota of Orleans responded

Thank you for your continued trust in our services, even if our location is a bit challenging to find. We greatly appreciate your feedback and are pleased to hear that you've found our team to be honest and knowledgeable during your many visits. We're here to continue providing you with excellent service. Thank you for choosing us!

October 10, 2023

No knowledge, not concern about problems. Could not find the reason even they saw the what happen to the car. More

by Dangquyet0512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez
Report | Print
Oct 11, 2023 -

Ira Toyota of Orleans responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 10, 2023

Everyone was very helpful and knowledgeable! I love that you have a free shuttle that provides transportation. More

by Deebeth46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Report | Print
Oct 12, 2023 -

Ira Toyota of Orleans responded

We are thrilled to hear that you had a friendly and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 06, 2023

I arrived few minutes early. Was told I would b there about 90 minutes. Was finished with 5000 mile check. Also met with my salesperson re paying next payment and he advised me More

by capetravelers33
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Report | Print
Oct 10, 2023 -

Ira Toyota of Orleans responded

It's wonderful to hear that your visit went smoothly and efficiently. Getting your 5000-mile check done and receiving helpful advice from your salesperson for your next payment while you're away is great to know. We aim to provide a hassle-free and accommodating experience for our customers, and we are glad everything was A-OK during your visit. Your satisfaction is our priority, and we appreciate your business!

October 04, 2023

They went out of their way to Accommodate me. Helpful, courteous, informative, and polite . Very happy with their service. More

by Mlr315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug and lily
Report | Print
Oct 05, 2023 -

Ira Toyota of Orleans responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

1
...
27
28
29
...
61