Ira Toyota of Orleans

I had an appt for 25K service on my 2021Tacoma on Monday Oct 2nd at 9:40am. I received a call stating that you were short staffed and I needed to reschedule. I rescheduled for 9:40 am Wednesday Oct 4th. W Oct 2nd at 9:40am. I received a call stating that you were short staffed and I needed to reschedule. I rescheduled for 9:40 am Wednesday Oct 4th. When I arrived I was told that I'd be informed as soon at the truck was ready since I would be waiting for it in the waiting room. At 11:30 I asked how soon it would be done and was told that the emissions inspection was complete but the maintenance hadn't started and there was one vehicle in front of me. I was never told you were still short staffed and was told the the 25k maintenance was just rotating tires and topping off fluid. I was told that I could reschedule yet again or skip the 25k maintenance all together, I opted to skip it. The service rep was very polite and sympathetic but this was a complete waste of my time. If I was informed ahead of time I would have made other arrangements. Sine my complementary 2 year service period is up, I will probably start looking for other service options. Again, the service rep was very pleasant and accommodating and this review is no reflection on her More

Everyone was very helpful. Customer service girl was polite and professional in all ways. Enjoyed the visit Customer service girl was polite and professional in all ways. Enjoyed the visit More

Had such a great experience at orleans Toyota! They were so easy to work with, Ben Roza was confident and knowledgeable during the whole process! I’m so happy with my purchase. I recommend this de They were so easy to work with, Ben Roza was confident and knowledgeable during the whole process! I’m so happy with my purchase. I recommend this dealer over and over again! Second time buying from them and it wont be the last! More

Technician used YouTube to learn how to reset cars maintenance log...in front of me. maintenance log...in front of me. More

I liked this dealer until today when it took 8 hours for routine maintenance and the low oil, check engine, hybrid and brake system failure lights went on when I was driving home. We’ll see how they respond routine maintenance and the low oil, check engine, hybrid and brake system failure lights went on when I was driving home. We’ll see how they respond. More

Tatiana and the crew are all very nice and helpful. Great service and good communication. Great service and good communication. More

Great low stress experience. Scott’s the man. He took care of everything. Rob backed up his team. Great experience. Scott’s the man. He took care of everything. Rob backed up his team. Great experience. More

After more than 20 years a customer, service was unacceptably slow today. More mechanics needed!! unacceptably slow today. More mechanics needed!! More

My recent experience was unacceptable. Deceptive advertising was sent to lead me to believe I would be charged a very low service charge. The service representative failed to inform me o Deceptive advertising was sent to lead me to believe I would be charged a very low service charge. The service representative failed to inform me of the misleading low price baiting when I stated I would be using the advertised $9.95 special offer. I waited nearly two hours at the dealership for a simple oil and filter change. Orleans Toyota no longer offers the good home town service of years past. More