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Ira Toyota of Orleans

Orleans, MA

4.4
577 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 577 reviews

August 07, 2023

I was very pleased with all aspects from making the appointment for routine maintenance to having my car serviced. All staff was professional and friendly. More

by Jean.clancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
Aug 12, 2023 -

Ira Toyota of Orleans responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 04, 2023

Ira Toyota staff are always friendly and informative. The service department does a great job. More

by didymus
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, Tatiana Perez, Marc "Issac" Howard
Aug 25, 2023 -

Ira Toyota of Orleans responded

We are delighted that you had a pleasant experience with the service department. Thank you for choosing Ira Toyota of Orleans and we are eager to serve you again for any of your automotive requirements.

August 03, 2023

Salesperson awesome. Poor communication from the top down. It took 8 days to finally get vehicle. During that time I was not kept up to date about status on a consistent More

by ngunn143
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Iodice, Manny Joseph
Sep 24, 2023 -

Ira Toyota of Orleans responded

Hello Nancy, It's Rob Iodice, General Manager at Ira Toyota of Orleans. I'm sorry that it took longer than expected to deliver the car but we wanted to make sure that the repairs that were needed got done and we did not rush through the process. I will have our staff work on better communication. Thank you for your much-appreciated business. Thanks, Rob Iodice General Manager (774) 801-7012

August 02, 2023

Always have been accommodating and knowledgeable regarding repairs to my vehicle.Tatiana is an excellent service representative. She is my go to person! Thank-you for all you do. More

by jlizzy49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Aug 09, 2023 -

Ira Toyota of Orleans responded

We're happy to hear you had such a positive experience with our team!

August 02, 2023

The customer service person Tatiana is awesome, so helpful and cheerful. I really enjoyed my experience today. More

by apaganallis
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Aug 09, 2023 -

Ira Toyota of Orleans responded

We're glad you had such a wonderful experience with us!

August 02, 2023

The folks who work in the service department are warm, kind and extremely professional! I’m always pleased and impressed by how I’m treated, and how every customer present and on the phone are treated as More

by mpetri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lillian was great as well. I’m sorry I forgot the other man’s name. , Tatiana Perez
Aug 09, 2023 -

Ira Toyota of Orleans responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 31, 2023

Very knowledgeable and friendly service staff, and liked the frequent text updates from our rep ira More

by chasvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc "Issac" Howard
Aug 02, 2023 -

Ira Toyota of Orleans responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 29, 2023

Very courteous and helpful and knowledgeable , Salesman Ozzy excelkent esoecially setting up the systems -love the car More

by Brideysmom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
New man In Finance debt excellent, Ozzy Perez
Aug 09, 2023 -

Ira Toyota of Orleans responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 28, 2023

I purchased my Highlander Platinum from Orleans Toyota and have had excellent service on this car and my past Toyotas. Yesterday it took 3 hours for an oil change and tire rotation, this is unacceptable. More

by lumbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
July 27, 2023

The service was done efficiently and in the time promised. The waiting room was comfortable. More

by jaywalpole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Jul 30, 2023 -

Ira Toyota of Orleans responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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