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Ira Toyota of Orleans

Orleans, MA

4.4
577 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 577 reviews

July 06, 2023

Fifteen years of service and several new cars, and never a disappointment or a problem. Excellent! More

by 35tomsway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Jul 07, 2023 -

Ira Toyota of Orleans responded

We appreciate your positive review about your recent experience with us!

July 03, 2023

I found the employees very easy to deal and communicate with. They responded very quickly to all my questions! I found it very comfortable dealing with the Toyota office of Orleans More

by bauschg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David “Dutch” Frommeyer
Aug 04, 2023 -

Ira Toyota of Orleans responded

At Ira Toyota of Orleans, we are pleased to hear that our sales staff was able to provide you with an enjoyable and comfortable sales experience. Thank you for your Five Star review and we look forward to the opportunity to assist you again.

July 01, 2023

Service department is excellent. Isaac was very helpful in explaining what would be done to my Prius. More

by Nada Nogero
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark?, Marc "Issac" Howard
Jul 04, 2023 -

Ira Toyota of Orleans responded

Thank you for your kind words for Isaac, we appreciate it!

July 01, 2023

Prompt service and friendly faces. Went in for 35,000 mile service on my 2017 Corolla. Technician discovered that my tires were in need of replacement. Pauline, my service advisor, exp More

by gaia22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pauline
Jul 04, 2023 -

Ira Toyota of Orleans responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 01, 2023

Went to Ira in Orleans for oil service. waited 3 hrs. Tech couldn’t get oil filter off with poss breaking housing. Came back 2 days later, they ordered a housing part. Dropped it off at 6:30 More

by Mpw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas
Jul 10, 2023 -

Ira Toyota of Orleans responded

Hello Matt, My name is Rob Iodice, General Manager at Ira Toyota of Orleans. I'm reaching out to you regarding your recent visit to our store. I'm sorry that visit here was not satisfactory. I know that we had to do some extra work because the oil cap was so corroded it has fused with the Oil Filter Housing. The only way to do the oil change was to replace the entire oil filter housing. I know that it took longer than expected. For your inconvenience, I'd like to offer your next oil change at no charge. I asked our Service Manager, Mark Davidson, to note the complimentary oil change in your account. As a backup, Please bring a copy of this response with you. If you'd to discuss this matter further, I can be reached at (774) 801-7012. I look forward to hearing from you soon. Thanks, Rob

June 29, 2023

We sold my Chevy Silverado to the dealership several months ago in a very fair deal. I have had perfect service and courteous attention, even when asking for additional requests. Well priced and effi More

by Mizcorky48
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rick Harrington, Tatiana Perez, Marc "Issac" Howard
Jul 13, 2023 -

Ira Toyota of Orleans responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 28, 2023

Very professional, reliable and fair. Will recommend it to others looking to have a relationship with dealership More

by mjmnlb
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rob Iodice, Rachel Woessner, Tatiana Perez
Jul 13, 2023 -

Ira Toyota of Orleans responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 28, 2023

The staff is always friendly, courteous, helpful and professional. It is nice having this dealership so close to home! More

by LouiseK
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Jul 02, 2023 -

Ira Toyota of Orleans responded

Thank you for your kind words for our staff, we appreciate it!

June 22, 2023

Service experience was completely satisfactory. Everything was explained and work was completely well ahead of promised time. More

by vkraft15
Workmanship
Recommend Dealer
Yes
Employees Worked With
Douglas Wheelock- 5 stars
Jun 27, 2023 -

Ira Toyota of Orleans responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 20, 2023

Excellent service. Very happy. Check in and out for service very understaffed today. Maybe someone was out sick?? More

by Drummerboyrd
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
None of these people were there today.
Jun 23, 2023 -

Ira Toyota of Orleans responded

Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!

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