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Ira Toyota of Orleans

Orleans, MA

4.6
736 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 736 reviews

March 20, 2026

Very helpful staff that were accomodating and polite. Service were done promptly and conveniently. As well as providing a loaner vehicle to help. Great team there. More

by zone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla, Tatiana
Mar 22, 2026 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2026

Good service. Nice people. Worked quickly. Answered all questions and made the process very smooth. More

by mhall3333
Recommend Dealer
Yes
Employees Worked With
David “Dutch” Frommeyer
Mar 20, 2026 -

Ira Toyota of Orleans responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2026

I went in for a State inspection today. I was told that it would be a 30-45 minute wait. Two hours later, it was finally done after I sought out the desk associate that checked me in, with More

by Alexjesudowich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla Genson (service advisor)
Mar 20, 2026 -

Ira Toyota of Orleans responded

Hi, I am sorry for the excessive wait. We strive to give our customers an excellent experience and it's clear we didn't in your case. Per Massachusetts State Law we can not take appointments for State Inspections. They are all on a first come first serve basis. Lately we have had a heavy volume of State Inspections because there are so few places left in the area that do them. We should have given you a more accurate wait up front, so I apologize for that. With the State video recording every Inspection, to perform the inspection to their standards takes 20-25 minutes once the car is in the bay. If there are cars in front of you when you get in line it extends the wait time. Sincerely, Mark Davidson Service Manager Ira Toyota of Orleans 774-801-7053

March 13, 2026

Quality dealership! Kind, professional, to the point that they put so many other dealerships to shame. Best experience out of many new car purchases over my lifetime. More

by ROBERTCRAIGLEWIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Hughes and Michael in sales , Mackenzie Malone
Mar 16, 2026 -

Ira Toyota of Orleans responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 13, 2026

The five stars I just rated it, tells the story. The following are a few examples: Kyla is so helpful and a pleasure to work with. I met an employee when I was leaving, who didn't hesitate to h More

by jewall65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla is the service department get an A+ from me., Mackenzie Malone, Cary Paine, Kristen Brooks
Mar 15, 2026 -

Ira Toyota of Orleans responded

Hello, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

March 07, 2026

Clean facilities and courteous staff. The work to be done was completed in a timely manner with clear explanations. More

by Betfed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Mar 09, 2026 -

Ira Toyota of Orleans responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Orleans. We are always more than happy to assist you if anything else comes up. Take care!

March 05, 2026

Great support when my lexus refused to start when i was away from home. Toyota Orleans rescued me on freezing cold day More

by Chathambeach1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana, and the manager of service department. Also liked Dave the guy who drove me home
Mar 07, 2026 -

Ira Toyota of Orleans responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2026

Everyone I met was just great - especially Aidan who lured us out there with proper information and great effort after sale! More

by Thood
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aidan comerford
Mar 07, 2026 -

Ira Toyota of Orleans responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 21, 2026

Happy with quality and quick turnaround of service. I would come back again for sure. More

by Bugman2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla Genson
Feb 24, 2026 -

Ira Toyota of Orleans responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 20, 2026

We have bought 4 cars here and have all our servicing done. Very satisfied. We are about to buy another car. More

by Sbstearns8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 22, 2026 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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