
Ira Toyota of Orleans
Orleans, MA
Filter Reviews by Keyword
By Type
Showing 593 reviews
Helpful, Authentic, Patient Staff My appointment with Jonathan Keenan at Orleans Toyota was to decide on what was the SEVENTH lease from them for our family of three in recent years. A My appointment with Jonathan Keenan at Orleans Toyota was to decide on what was the SEVENTH lease from them for our family of three in recent years. Although we have worked with two or three different staff members during those years, they have all been helpful, authentic, and patient, and that certainly includes our third time working with Jonathan. My lease on a Tacoma was ending and I made an appointment with him to decide on the next step. I chose the word authentic for a particular reason. In deciding on my two leases, and in helping my husband and son decide on theirs, the only way I've been comfortable relating is by coming in with an authentic description of our family's financial picture, our individual and overall family needs for vehicles, and our personal quirks of preference. Jonathan, and others there, have always been willing to relate on that basis of authenticity. Also, when I, or we, have had trouble following the math of the financial arrangements and choices, they have been patient and honest in their explanations. The sales, financial, and service departments are all excellent. More
Excellent service I am a customer of Orleans Toyota for several years and my current vehicle is the second one I have purchased from this dealership. I have always serv I am a customer of Orleans Toyota for several years and my current vehicle is the second one I have purchased from this dealership. I have always serviced my vehicles with them since I have always had great customer service and prompt attention to any issues I have had. I highly recommend both the sales and service at this dealership. They have an excellent staff that really cares about the customers. More
My experience was very positive. Manny was very helpful. He was able to get just what I wanted in a short amount of time. Everybody was very professional was very positive. Manny was very helpful. He was able to get just what I wanted in a short amount of time. Everybody was very professional More
Nicole is such a pleasure! Routine oil change turned into a new battery for our Prius. Nicole was very informative about the cost, part, etc. She even went out of her way to fin Routine oil change turned into a new battery for our Prius. Nicole was very informative about the cost, part, etc. She even went out of her way to find and apply any discount and/or coupons to help with the cost. Her friendliness is so refreshing and customer service is beyond outstanding! More
Good experience I had a great experience at Orleans Toyota. I worked with Dutch who I would highly recommend. He was knowledgeable, easy to get in contact with, frien I had a great experience at Orleans Toyota. I worked with Dutch who I would highly recommend. He was knowledgeable, easy to get in contact with, friendly, and organized. He wasn’t pushy either which was nice. Overall, I was happy with my experience at Orleans Toyota. More
Service experience Service was very quick and efficient. Everyone was helpful especially Gina, she made sure my car was taken care of right away. I would highly recommen Service was very quick and efficient. Everyone was helpful especially Gina, she made sure my car was taken care of right away. I would highly recommend Orleans Toyota if you’d like a great car servicing experience. More
Excellent customer service! Very happy with my recent lease of my new 2018 Rav 4 XLE. Everybody in Orleans Toyota made it possible to get the best deal and have the best experien Very happy with my recent lease of my new 2018 Rav 4 XLE. Everybody in Orleans Toyota made it possible to get the best deal and have the best experience during the whole process! More
Great service! I had a great experience at Orleans Toyota today. I needed to get my headlight replaced but was short on time due to being a caregiver. I called them, I had a great experience at Orleans Toyota today. I needed to get my headlight replaced but was short on time due to being a caregiver. I called them, they ordered the part, and had it delivered by the time I got there. I was in & out in 15 minutes and the staff was wonderful! More
Super Helpful Service people were very knowledgeable and understand my sub-par explanation of the issue with my 4Runner. Comfy wait area. Didn’t take long at all! Service people were very knowledgeable and understand my sub-par explanation of the issue with my 4Runner. Comfy wait area. Didn’t take long at all! More
The best experience ever Today I brought home my new car, a 2018 Toyota Corolla iM, leased for 36 months. Of course, this is an incredible time for me, and my salesman, Manny, Today I brought home my new car, a 2018 Toyota Corolla iM, leased for 36 months. Of course, this is an incredible time for me, and my salesman, Manny, was incredible. He was personable, funny, well versed in cars, and was the first person I talked to when it came to buying this car and guided me seamlessly through the process, down to appreciating my giant smile when he helped me set up the Bluetooth and jam out with me. This was one of the best days of my life. More