Ira Toyota of Orleans

Every time go there for service I have a problem. They sent me a coupon for a discounted oil charge.. first thing they said do you have the coupon with you. Then he tells me I made the appointment fo They sent me a coupon for a discounted oil charge.. first thing they said do you have the coupon with you. Then he tells me I made the appointment for a Tundra . I Bought the my Tocoma at there dealership. My appointment was for 8:20 am they said they could not take it right away. There were customers ahead of me .They wanted me to leave it and come back three hours. I told them that was xxxxxxxx. After the oil change they gave me a list of things I needed done $2,400 worth $1000. For new tires. Before the oil change they said I needed my tires rotated. They already knew I needed new tires from the last time I was there . I said No remember I need new tires tire? I felt Jonathan must be on commission he had a laundry list of things I needed to get done . There’s more but I am done with them. More

Went in for oil change and tire rotation. Took about two hours, everything went well. Took about two hours, everything went well. More

Excellent customer service and timely communication on finding, recommendations and progress. I would highly recommend them. finding, recommendations and progress. I would highly recommend them. More

Great staff, quick scheduling, good mechanical service and shuttle service from the dealership and back when my car was ready. and shuttle service from the dealership and back when my car was ready. More

Reliable: reliable is sufficient. It meets my expectations. Staff listens carefully, addresses my concerns/questions. It meets my expectations. Staff listens carefully, addresses my concerns/questions. More

Great service. Responsive service desk and personable, professional and knowledgeable staff. Thanks for a great job! Responsive service desk and personable, professional and knowledgeable staff. Thanks for a great job! More

Special thanks to Chris for all his help. They really listen to their customers. It was a long day but I feel the service was worth it. They really listen to their customers. It was a long day but I feel the service was worth it. More

Service desk is A1. Chris was helping me out today.Excellent!!! I hope he is there when I come back. Chris was helping me out today.Excellent!!! I hope he is there when I come back. More

The service department is helpful and consultative. Ryan Karle did an excellent job of explaining what needed to be done and why and his manager Mark empowered him to do his job. Ryan Karle did an excellent job of explaining what needed to be done and why and his manager Mark empowered him to do his job. More

Great CS. My car had a recall and I was given a ride home and I was picked up when it was completed, all complimentory. My car had a recall and I was given a ride home and I was picked up when it was completed, all complimentory. More