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Ira Toyota of Orleans

Orleans, MA

4.4
591 Reviews

16 O'Connor Rd.

Orleans, MA

02653

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Showing 591 reviews

January 08, 2025

Dealing with the service department was usual a pleasure. Always efficient and spot on. Keeps me with the dealership More

by Edward_kmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Jan 10, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 07, 2025

Alex, Mac and Geoff were absolutely amazing, very personable and knowledgeable. Made buying my first truck and trading in my old Camry easy and stress free. Everyone at the dealership was so friendly More

by Lphelan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Malone
Jan 07, 2025 -

Ira Toyota of Orleans responded

We are so happy to read that our staff made your buying experience a great one! Thank you for the kind words and future recommendations. Much appreciated. Marlaine Ruby. Customer Relations Manager IRA Toyota of Orleans

January 03, 2025

Accommodating, professional and exceptional to work with. It was a pleasure doing business once again with Ira Toyota of Orleans More

by pgstoeckert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David “Dutch” Frommeyer, Marc "Issac" Howard, Kristen Brooks
Jan 03, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 02, 2025

It has improved significantly. Isaac is excellent! I think the prices are too high and it is annoying that every service elicits a 90 minute wait. More

by dirichards
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Jan 02, 2025 -

Ira Toyota of Orleans responded

We appreciate your kind words about your recent visit to us with your vehicle. Do know that we are hiring more staffing to help alleviate the wait times experienced, but our technicians do take their time to be sure they take care of everything your vehicle needs with great attention and provide you with the multi point inspection reports. Pricing is something that is not within our control, however we do regularly compare pricing with other facilities and are pretty much in line with our competitors.

December 31, 2024

GREAT DEALERSHIP! ! purchased my 2022 Tundra at Ira Toyota in Orleans and have the truck serviced there. I will say that the GM Kristen Brooks has infused the dealer More

by barrettfosterca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David “Dutch” Frommeyer, Kaitlin McKenna, Tatiana Perez, Marc "Issac" Howard, Kristen Brooks, Mark Davidson
Jan 01, 2025 -

Ira Toyota of Orleans responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 29, 2024

Staff is attentive and diligent. Waiting area is comfortable and easy to get to with comfortable chairs. More

by meadowbrook155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana Perez
Jan 01, 2025 -

Ira Toyota of Orleans responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2024

ALWAYS EXCELLENT SERVICE Orleans Toyota delivers the ultimate experience in providing professional customer service and extraordinary mechanical work. The video the auto tech provided of problem areas i More

by SROCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Keddington
Dec 23, 2024 -

Ira Toyota of Orleans responded

Thank you for your kind words. We are pleased that you appreciate the video and written report of items our technicians feel that your vehicle needs!

December 22, 2024

Appt 8:20. Came back 10:20. Hadn't moved. Couldn't wait another hour More

by junglequeen56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tatiana Perez, Marc "Issac" Howard
Dec 23, 2024 -

Ira Toyota of Orleans responded

We are very sorry that your vehicle was unable to make it into the shop in a timely manner for your recent appointment. We are actively hiring to accommodate our Saturday appointments so this sort of situation does not happen again. Sorry for the inconvenience this had caused you.

December 22, 2024

Every time go there for service I have a problem. They sent me a coupon for a discounted oil charge.. first thing they said do you have the coupon with you. Then he tells me I made the appointment fo More

by prime105
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Dec 27, 2024 -

Ira Toyota of Orleans responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. I have been unable to speak with the service manager for more information on your concern, but wanted to reach out to you and let you know that we are very sorry about the experience you had and want to offer you a complimentary detail on your vehicle at no charge. I will be able to speak with the service manager on Thursday and will follow up with you then. Until then, hope you and your family have a good holiday. Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com

December 17, 2024

Went in for oil change and tire rotation. Took about two hours, everything went well. More

by GJG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Dec 20, 2024 -

Ira Toyota of Orleans responded

Hello, thank you; we appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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