Iron City Ford

Purchased 2018 Ford Fiesta Had been in the market for a small hatchback vehicle to pull behind a Class C Motorhome, I stopped by Iron City Dealership early one morning around Had been in the market for a small hatchback vehicle to pull behind a Class C Motorhome, I stopped by Iron City Dealership early one morning around 7:15 on my way to work just to see what they might have, wasn't expecting anyone but Mr Richard Bisso, Sales Manager came out and greeted me and answered all my question. After extensive research and $$comparison shopping we had narrowed it down to a couple of vehicles. After test driving and along with the help of Vincent Parker, Sales Consultant & Richard Bisso we purchased a 2018 Ford Fiesta SE from Iron City we are very happy with our decision. I would highly recommend Iron City, Vincent and Richard went way beyond the extra mile to make our experience smooth as possible More

new truck sale overall had a good experience. salesman was Aaron Kniffin was very helpful in finding me a great truck . the only thing was the interest rate on m overall had a good experience. salesman was Aaron Kniffin was very helpful in finding me a great truck . the only thing was the interest rate on my loan . I have good credit and yet I still get a higher rate than I think I should get. More

scheduled recall service Scheduled recall service for 11/13/18. Appointment made last week. Was assured by staff that all parts would be ordered and ready. Dropped off truc Scheduled recall service for 11/13/18. Appointment made last week. Was assured by staff that all parts would be ordered and ready. Dropped off truck before 7am, checked truck in with staff gave 2 numbers to call. Went to pick up after work at 5pm - truck had NOT be touched. NOTHING had been done. No one knew why. Person who was suppose to work on it had already left for day. They called him at home. He told then he didn't work on it cause there were no parts. This is unacceptable! No one called to let us know there were no parts and no work had been done. We had to go out of our way to take truck and go pick up also had to leave work early to get there. So, now we have to reschedule this service - NOT at this dealership. And guess what?! Now the parts are on back order. I am sure someone knew this yesterday. If they had called to update us that would have been different but they have no respect for our time as customers to even call to say parts were not there. Extremely disappointed in whole dealership since ownership changed. More

POOR DEALERSHIP HAD TO SIGN PAPERWORK 3 TIMES HAD TO PAY PENALTY FOR TAG DUE TO THIS STAFF RUDE ALL AROUND USED VEHICLE TRUE LEMON DO NOT USE FOR VEHICLE PURCHASE YOU HAD TO SIGN PAPERWORK 3 TIMES HAD TO PAY PENALTY FOR TAG DUE TO THIS STAFF RUDE ALL AROUND USED VEHICLE TRUE LEMON DO NOT USE FOR VEHICLE PURCHASE YOU WILL BE STUCK JUST LIKE WE ARE ON A 2014 VEHICLE WITH BRAKE ISSUES HEAT ISSUES AND BATTERY ISSUES WITH LESS THEN 65,000 MILES AND THEY INFORMED US THATS WHAT THE LEMON LAW WAS FOR! STAFF VEHICLE WHOLE EXPERIENCE WAS A BAD MOVE WE TRULY ARE STUCK WITH A LEMON! THEY DID NOT OFFER US AN EXTENDED WARRANTY. DO NOT EVEN RECALL SIGNING OF PAPERWORK BEING RECORDED WHICH HAS BEEN DONE AT ALL OTHER DEALERSHIPS I HAVE BEEN TO AND IF IT WAS WE WERE NOT INFORMED. PLEASE WE ARE WARNING YOU DO NOT DO BUSINESS HERE!! More

Excellent Salesman! Charlie Martin was our salesman and he was excellent to work with! I will definitely come back to Iron City Ford as long as Charlie is there! Charlie Martin was our salesman and he was excellent to work with! I will definitely come back to Iron City Ford as long as Charlie is there! More

Great place to buy an automobile. Friendly, large inventory, clean dealership and fair pricing. I have bought over a dozen automobiles from this location and have always been pleased w Friendly, large inventory, clean dealership and fair pricing. I have bought over a dozen automobiles from this location and have always been pleased with my purchase and service. More

Superior Customer Service We were taken care of by General Manager, Richard, and salesman, Mike. Both of these men had outstanding personalities, were friendly, polite, and he We were taken care of by General Manager, Richard, and salesman, Mike. Both of these men had outstanding personalities, were friendly, polite, and helpful. We felt so comfortable with both of them, like you would with a friend. Iron City Ford was our first stop & we were impressed. We left to go to two other dealerships and came back to Iron City Ford and after negotiating back and forth, we came up with a compromise and I got a great vehicle. We are waiting on one issue to be resolved (a chip in the windshield we missed) but other than that, the end result was we worked with great people, and got a great vehicle at a fair price. More

Excellent Experience I appreciate Richard Bisso going out of his way to get everything lined up for a great vehicle purchase. The entire experience went very smoothly and I appreciate Richard Bisso going out of his way to get everything lined up for a great vehicle purchase. The entire experience went very smoothly and I would recommend the staff at Iron City Ford to anyone in need of a new or used vehicle. More

Jeep Cherokee Bryan did such a great job with selling me my jeep Cherokee. I recently had a 2008 Ford Edge limited and it was loaded with all types of gadgets in it Bryan did such a great job with selling me my jeep Cherokee. I recently had a 2008 Ford Edge limited and it was loaded with all types of gadgets in it. So I told him what I wanted inside the mini suv and from there he found the mini suv I wanted Just like my Ford Edge limited More

Great Experience! Ashley and her team where outstanding! They really made the new car buying experience easy and pleasant. We will recommend Iron City to all our friend Ashley and her team where outstanding! They really made the new car buying experience easy and pleasant. We will recommend Iron City to all our friends! More