Irvine BMW

My partner and I purchased two vehicles in July of this year. One was a new BMW X5 and the other was a certified pre-owned 330 CI. While the X5 has been great the experience and have had no problems. year. One was a new BMW X5 and the other was a certified pre-owned 330 CI. While the X5 has been great the experience and have had no problems. The 330 CI has been the complete opposite. While the car itself is actually OK I have had to deal with the following issues: At purchase we added into the contract (and made a down payment ) the prema plate option, six CD changer and the extended maintenance option. The car was left at the dealer to install the options mentioned. The next day , we were notified the warranty was offered to us in error and BMW would not honor it. After a short discussion with the GM we let it go and they ended up paying for the perma plate option. In addition the prema plate was not done but by mistake they installed a security system. A week later they finally got it right and took possession of the car. Since that time I have exoperienced the following: IRVINE BMW kept the check for the first payment in lieu of sending it to BMW Financial. They then denied it was cashed by them and spent the next two weeks proving them wrong. ALL four rims started peeling. When we showed the pre owned manager he agreed to repair them and asked us to kleave the car and they would repair them. The car was dropped off for repairs and three days later ratjher than picking up the car repaired, they accused us of causing the damage to the rims and refused to do a thing. three days later and 12 different individuals looking into the situation they agreed to repair them. As of today 11/15 the registration on this vehicle is still not submitted to the DMV. BMW called and said they overlooked this by mistake. This was after bringing the car in to get the smog certificate done which they did not complete and apparently the paperwork was returned. Meanwhile we are driving a car that is not registered, has expired tabs and they won't return my phone calls. From the the local Irvine BMW management to BMW North America no one returns phone calls or e-mails. Only when we physically go into the dealer and demand to see the manager do we talk to someone and even then it is all xx! They are completely inept at resolving any situation and it will most likely fall us to take more time out of our schedules to get this resolved at the DMV ourselves. More

On Saturday night, my brother was driving his 2003 M3 on Culver Drive when the car suddenly lost power and ABS lights started to flash. This is the third time his car has had issues (but that is a whole di Culver Drive when the car suddenly lost power and ABS lights started to flash. This is the third time his car has had issues (but that is a whole different story)! Anyways, my boyfriend and I went with my brother on Sunday morning to drop his car off for service. We pulled into the service area and there was a man helping out some customers. He said to go inside and speak with the receptionist since the service department was closed. When we went inside, there were two receptionists sitting behind the counter with their homework spread out. Neither one once smiled or stood up from her seat to greet us. My brother explained the problem with the car and asked what to do. One girl handed over a blank Irvine BMW letter sized envelope and said to write his information on it and proceeded to continue to read her Chemistry book. He had to ask what information they needed and what is going to happen to the car. Only then did she say what the process was. The very least she could do is close her book! In the meantime, my boyfriend was checking out the new M5 when a saleswoman quickly approached him and said, "Want to wrap this one up?". Amazing how quickly she was there to help when we were looking at a new car. Where is the service AFTER you bought the car?? As we were leaving, we saw two salesmen standing outside. My brother started to complain about his experience inside with the receptionists. The asian sales guy kept on referring to my brother as "Bro" and "Man". He said, "Hey Man, I feel ya. I'm here just trying to get a date". What is that supposed to mean?? We were livid when we left. Neither salesmen said anything meaningful to help us, but instead made the situation worse. Irvine BMW seems to give great service when you are in the market for a new car. After you have the car, they could care less about your problems as they obviously have better things to worry about, such as their Chemistry homework and getting dates!! Very unprofessional and unexpected especially coming from a high-end name like BMW. Do NOT go to Irvine BMW!!! More

Had a strange misfire at idle that no other shop could figure out and with the car barely out of warranty I was ready for a big bill. But they fixed the car and charged for only an hour of labor. I was pl figure out and with the car barely out of warranty I was ready for a big bill. But they fixed the car and charged for only an hour of labor. I was pleased with the service and the way I was treated. More

Great customer service. But ofcourse I only dealt with Mike S. Got a good deal for a z4. Would not the next day but got it fix at dealer closer to my house. No sweat, cause the car still has good warrant Mike S. Got a good deal for a z4. Would not the next day but got it fix at dealer closer to my house. No sweat, cause the car still has good warranty. More

In late 2003 I was in the market for a 5 series BMW. Understanding that there will be a new design out in 2004, Crevier told me that there will be a 4-5000 dollars discount for the 2003 model if I wante Understanding that there will be a new design out in 2004, Crevier told me that there will be a 4-5000 dollars discount for the 2003 model if I wanted to stick with that look. Being a smart shopper, I went to Irvine BMW to shop around before I put my money down (I want to shop at least two or three before, I know that I am getting the best deal). Little did I know that when I walked in my sales rep. John (did not remember the last name) asked me how much do I want to pay for the car from the sticker price (??When do you ever pay sticker plus for a car??), then I told him that Crevier BMW and Edmund informed everyone that on a 2003 model that there is a 4-5000 dollars discount program offered by BMW USA. He then proceed to the manager's office and didn't came back until 20 minutes later and told me that they are liying and they will get into trouble by doing so, that he will never do business with Crevier. ????? I walked out of that dealer and know that I will never returned there again, because I would not buy a car from a dealer that gives no discount and charges extra from sitcker for standard option. Will surely enough when I was in Crevier BMW to purchase my next 5 series, I saw that guy John from Irvine BMW there to do inventory trade (Gee, I thgouth that you don't like Crevier BMW and will never be there). Please people, don't ever go to Irvine BMW I have another horrifying story to tell. More

We went into the Irvine BMW dealership on May 29th. Finally after walking around for 15 minutes, someone came out with a smile. He didn't have any clue if he could get a 325i that we were looking for, Finally after walking around for 15 minutes, someone came out with a smile. He didn't have any clue if he could get a 325i that we were looking for, so he asked his manager. <br><br>This "Manager" out of the blue, said that this is how all of the cars come since there is a lot of money in Orange County...... that we should try Riverside because it is much hotter out there and we may find what we are looking for there. What the temperature had anything to do with the car is beyond me. He politely refused to go inside and search their database.<br><br>Based on his recommendation, we proceeded to Riverside. Randy Halcomb was very professional and moreover determined to assist with our needs. He gave us a great deal. I recommend Riverside BMW and would purchase a vehicle in the future.<br> More

Insurance repair for a vandalized (broken) driver side window. Took two weeks to fix. When I received my car back it had a dent in the top of the trunk and multiple scratches on the driver side door. W window. Took two weeks to fix. When I received my car back it had a dent in the top of the trunk and multiple scratches on the driver side door. When I aske them to buff out the scratches they tried to charge me $150 for a detail. The dent I have to live with because there is no proof they did it. But I am sure it happened while the car was at their facility. Also the inside door panel was not attached properly and was rattling. When I brought this too their attention, they tried to blame me. Overall, I think this dealer treats you as if they are doing you a favor for helping you. I wouldn't recommend this dealership to my friends or family. They treat you like they don't want your business... so that's why I go elsewhere even though they are closer to me. They have a beautiful facility, but don't let the quality of the building be a substitute for the quality of individual that they hire. More

Came in with a price match. The sales person checked with someone and said it wasnt a problem. Ask me when I was ready to buy. I told him right now. Then he told me that they were super busy and aske with someone and said it wasnt a problem. Ask me when I was ready to buy. I told him right now. Then he told me that they were super busy and asked if I could come back the next day. I said "sure", in fact I really did (because i was in the area again). Ralph handed me over to a finance manager who told me that they couldnt match the deal. Sorry Damon Shelly, guess you missed out on this sale. Ended up getting my car at New Century the following weekend. More

They tried to sell me a 7 series that had been bought back because of software problems. When I asked to see the service records, they told me that the service department was closed until Monday. After back because of software problems. When I asked to see the service records, they told me that the service department was closed until Monday. After three hours of waiting they tried to sneak in a sign and release document stating that the car had been repurchased from a disatisfied customer. Be careful in dealing with this group. More