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Irvine Subaru
Lake Forest, CA
639 Reviews
Welcome to Irvine Subaru, the #1 Southern California Subaru dealership serving drivers in Lake Forest, Anaheim, Tustin & Orange County, CA for all of their auto needs!
Here at Irvine Subaru, we ensure that all drivers that visit us from the Anaheim, Tustin, Irvine, Orange County and Lake Forest, CA walk away with an impeccable experience. Whether you're stopping by to check out our impressive lineup of models or require some routine maintenance, our friendly and knowledge is here to help you.
We are proud to offer a vast selection of new Subaru models in our Lake Forest, CA showroom. The popularity of models like the Legacy, Forester, WRX, Impreza, Outback, XV Crosstrek and BRZ has rapidly grown as more and more drivers experience their sustainability and reliability combined with our excellent customer service. The award winning Subaru lineup offers all of the capability that drivers crave, especially those who are active outdoors, maybe even own a dog, and are dedicated to reducing their carbon footprint.
Additionally, we also offer a wide range of quality used cars across today's top automakers. Each model has been thoroughly inspected to ensure reliability, while still being in your price range.
Upon finding your desired vehicle, our team of financing experts will sit down with you to outline available car loan and Subaru lease opportunities and help find one that fits you.
Our relationship with our patrons extends far beyond the car buying process, and we help you maintaining the love of your vehicle by providing an extensive range of services. If you like to tackle projects on your car on your own, we can help by supplying you with parts you need for your next DIY endeavor.
You can get in touch with us easily via this contact for or by calling (949) 837-3500, or follow these directions from wherever you are to 23663 Rockfield Blvd, Lake Forest, CA 92630 today. We're located just minutes away from the Irvine Auto Center and easy to find. We lo
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 639 reviews
December 31, 2023
great service but 2 hours for an oil change without needing a tire rotation and rainy so no car wash seems a bit long! Also want to add, my previous visit, service rep said I would get a discount on ne needing a tire rotation and rainy so no car wash seems a bit long! Also want to add, my previous visit, service rep said I would get a discount on next service because air filter wasn’t changed even tho recommended…i then had to wait longer for it to be done. This visit there was no record of that promise!!!! Kinda frustrating!!! More
by maryrt4kidz
Verified CustomerEmployees Worked With
NA
December 31, 2023
A very disturbing unprofessional and offensive experience. On Friday December 29th at 7:30 am in my vehicle I pulled up to the service area. I was the only vehicle and customer to be waited on. experience. On Friday December 29th at 7:30 am in my vehicle I pulled up to the service area. I was the only vehicle and customer to be waited on. Two Subaru employees were standing at the service entrance when I pulled up and had eye contact with me. When I got out of the car, I was expecting them to greet me and sign me in, to my surprise, instead they both walked away to the parking area . I then walked inside to find two service rep’s one with a customer and one, Rafael Medina, on speaker phone neither said anything to me. I waited for a couple seconds and I then approached the rep on speaker phone, Rafael Medina, and asked him if this was the service counter. He said yes and asked me to wait. I waited for what seemed to be a few minutes, then reluctantly he asked me to approach the counter and he informed me that he would help. The speaker phone was still on as he asked me questions about my vehicle and asked me to sign a document on his iPad. When Mr Medina left the counter to pick up the printed documents, as he was approaching the service counter he said to the rep sitting next to him under his breath but load enough for me to hear in Spanish “Hijo de su chingada madre” which translated into English roughly means “Son of a mother xxxxer”. I was shocked, offended and completely disgusted. During the time that Mr Medina was going over the paperwork for my vehicle, I was in shock and was attempting to compose myself. When he finished , I asked him who he was referring to when he said( I repeated in Spanish what he said). He looked at me and stated that he was upset by the person that he was on the speaker phone with. He offered no apology for his inappropriate unprofessional and offensive language. All I could say was “oh I see” and I walked away. This was the second time that I have had my car serviced at Irvine Subaru and I am seriously considering taking it somewhere else. More
by efarias7
Employees Worked With
Rafael Medina
December 30, 2023
Clemente at the front counter made sure I received the best service possible. He greeted me with a smile and a sincere interest in why I brought my '21 WRX base model to Irvine Subaru that morning. He kep best service possible. He greeted me with a smile and a sincere interest in why I brought my '21 WRX base model to Irvine Subaru that morning. He kept me promptly informed of updates while the vehicle was being serviced. When the vehicle was ready he carefully explained in detail the work that was done, and why. I could not be more grateful for my experience at Irvine Subaru, and that is in large part thanks to the amazing customer service from Clemente at the front counter. More
by dlellis0
December 30, 2023
The service employees at the Irvine dealership were efficient, courteous and professional. I dealt with Rafael Madina and he explained the services that would be performed in detail. efficient, courteous and professional. I dealt with Rafael Madina and he explained the services that would be performed in detail. More
by MOOOOSTNG
December 30, 2023
Don't like the long wait but everyone is kind when bringing news of delays of more work needed. bringing news of delays of more work needed. More
by pgfsc
Employees Worked With
December 30, 2023
always a pleasure going to Irvine Subaru, people are very easy to work with and everything is done in a timely manor easy to work with and everything is done in a timely manor More
by petesaborofan
Employees Worked With
December 30, 2023
We worked with Ian and he was fantastic! Not pushy, incredibly friendly and informative and made it a great car buying experience. Pete in finance was also efficient and quick and made it pa Not pushy, incredibly friendly and informative and made it a great car buying experience. Pete in finance was also efficient and quick and made it painless! Would definitely come back to these two guys. More
by YOU1
December 30, 2023
I have purchased three cars from this dealership in recent years. Their service department provides very high-quality work. Their service representatives are very efficient, competent and professional. recent years. Their service department provides very high-quality work. Their service representatives are very efficient, competent and professional. More
by MIKEPEAK
Employees Worked With
December 30, 2023
They didn't try to upsell me on any repairs, which was a pleasant surprise. It builds trust. pleasant surprise. It builds trust. More
by PEACE741
