***Update - still no return call from Desiree!!! WOW!! I have called NO LESS than 5 times the last few days to ask to have a call back. They definitely know how to make a bad situation even worse!!! xxxx - there is no other way to describe the way this place does business! I have had some crappy dealer experiences but this one wins the prize!
Initially when purchasing, it was a nice experience. I could tell right away the car had some front end issues that didn't seem major at time - I thought perhaps tires or alignment plus I trusted the dealership with their pre-sale inspection. I also purchased extended warranty from 3rd party company. The previous owner left all service receipts in the car and I noticed there was a repair recommended for a head gasket leak at the time the car was traded in. I took the car to the dealer in San Diego area and had them go through the car. Keep in mind I have only had the car a few weeks.
To make a long story short, the entire front end needed repair and now a day after picking it up from THAT repair, the car overheated and seems like blown head gasket.
I reached out to the previous owner of the vehicle who gave me some more color on the repairs needed and what they had done and the low price the dealer had given her as a trade-in because they indicated the car was going to be sent out to an auction place.
Followed up with Sebastian, the service manager and he would not let me speak to anyone 'above' him, only telling me that the owner is older and doesn't speak to customers. I am dealing with Subaru of America and the other dealer in San Diego now to get to the bottom of what is going on, but fair warning if you buy a used vehicle from this place - they are NOT inspecting their vehicles and their follow up is unacceptable. I understand buying an older vehicle and buying one 'as is' but to send a customer off with an unsafe vehicle, after indicating it's been through this 'xxx point inspection' is not right. I would avoid these guys simply for the way they do business - completely unethical.