Irvine Subaru

I have a 2021 ascent which notoriously has smaller brakes than the car really needs. I took it in as the car would shake quite bad when slowing down from highway speeds. The dealership said they put new brak than the car really needs. I took it in as the car would shake quite bad when slowing down from highway speeds. The dealership said they put new brake pads on and resurface the rotors, and that I would be good to go. Unfortunately that wasn’t the case. Now my brakes do a weird grind/pulsing. I took the car back in and they said they fixed it but they did not and I’m still having the same issue. I unfortunately don’t have a whole lot of trust to take it back here. The service advisor was very nice and this is in no way every reflection on him, I’m just bummed that they turned one issue into a bigger issue and now I have to go somewhere else to feel confident that it can be fixed correctly. More

I noticed that the part of the FOB that has a clip to attach a cord was missing. When I get the metal key (on order) I hope they will have the missing part of the FOB. Otherwise I am back in the same sit attach a cord was missing. When I get the metal key (on order) I hope they will have the missing part of the FOB. Otherwise I am back in the same situation where it is easy to lose the FOB - I need a cord or lanyard attached as my other FOB has. Otherwise the work was excellent and done promptly. More

Irvine Subaru is an excellent, efficient facility. I love my Outback and need it to be in the best running condition. I love my Outback and need it to be in the best running condition. More

This is the best group of people. My only complaint was the communication regarding replacing my 5 month old tire. I was told my tire was not repairable or driveable and they did not My only complaint was the communication regarding replacing my 5 month old tire. I was told my tire was not repairable or driveable and they did not have any tires on site for my 2023 Forester and it would be a couple of days and nearly $300 to replace it. More

Irvine Subaru is not the closest dealer to me but it's worth the drive for the excellent service and professionalism from the advisors at Irvine Subaru. I will never take my Outback anywhere else. worth the drive for the excellent service and professionalism from the advisors at Irvine Subaru. I will never take my Outback anywhere else. More

Everything at my appointment was handled professionally and timely. The staff was friendly even though it was a very busy day and timely. The staff was friendly even though it was a very busy day More

Helpful and friendly staff. Service was completed promptly. However, I had to wait over 10 minutes from the time I paid my bill to when my car was brought to me. This despite t Service was completed promptly. However, I had to wait over 10 minutes from the time I paid my bill to when my car was brought to me. This despite two calls from the service advisor to bring the car. More

Polite and knowledgeable employees. Prompt service and good communication. This is my second Subaru that I am servicing at this location. Prompt service and good communication. This is my second Subaru that I am servicing at this location. More

Problem not addressed at all. Tire pressure light came on again 3 miles from Irvine Subaru. I was told no light came on when they drove it. Tire pressure light came on before I Tire pressure light came on again 3 miles from Irvine Subaru. I was told no light came on when they drove it. Tire pressure light came on before I reached the 405 fwy. This is the 5th request for feedback I’ve given about my “service” appointment. Which is also annoying! More

I recently visited the service center for my Outback and I can confidently say that I wouldn't go anywhere else for my automotive needs. The staff were exceptionally polite, and their service was both fas I can confidently say that I wouldn't go anywhere else for my automotive needs. The staff were exceptionally polite, and their service was both fast and friendly. From the moment I walked in, I felt welcomed and valued as a customer. I highly recommend this service center to anyone looking for top-notch service with a smile. Five stars all the way! More