
Irwin Hyundai
Laconia, NH
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Service technicians were fantastic. They did a great job explaining the work needed as part of a regular service trip, and also explained what else might need to be taken care of in the future. They did no explaining the work needed as part of a regular service trip, and also explained what else might need to be taken care of in the future. They did not push any unneeded work on me. Staff was very friendly and work was completed quickly - less time than they had estimated. Cost of service was reasonable. Overall an excellent experience and I will continue to have them service my vehicle! More
The entire Hyundai Team is amazing. From the moment I call to let them know that a piece of my shifter broke on my 2012 Sonata until the time I left the dealership was a great experience. I called to l call to let them know that a piece of my shifter broke on my 2012 Sonata until the time I left the dealership was a great experience. I called to let them know that a piece of my shifter broke off when I tried to put it into park and made an appointment on my lunch break. When I went in, they told me there was also a recall on something to do with the brake. I asked if they could give me a lift to work because I only had a 1/2 hour (at that time 25 minutes). The service technician was there and said that if I could wait they would have me back to work in 20 and since it was warranty and recall they would just mail me the information. I was a little skeptical but agreed to stay. True to their word, my car was done in 20 minutes and I was on my way, back to work in time. More
Buying a pre-owned vehicle from Ed Lamoureux at Irwin Hyundai was easy. Ed made the process as painless as possible. His kindness and positive attitude really set him apart from other sales consultants w Hyundai was easy. Ed made the process as painless as possible. His kindness and positive attitude really set him apart from other sales consultants with whom I've dealt. Patient, exceedlingly helpful, and not at all pushy, Ed is a credit to the Irwin Automotive Group. Crystal, who handled the paperwork and provided clear explanations of options available at the closing, was also a gem. Well done. More
After almost a year of searching for just the right vehicle, we stopped into Irwin Hyundai to take a look at what Hyundai had to offer. They had a great selection of vehicles, and after trying several vehicle, we stopped into Irwin Hyundai to take a look at what Hyundai had to offer. They had a great selection of vehicles, and after trying several we were able to find one with all the features we had been hoping for. They were great about not pressuring us into purchasing, and even allowed us to take it overnight to really get a feel for how it would work for our family. Once we decided to purchase our Hyundai Touring, our salesman really worked with us to come up with a payment that would fit our budget. Even the loan closing was a breeze, with no high pressure sales to buy the extras, just information that would educate us on making our decision without being desperate to sell us add ons. (Like our last experience at another local dealership). Even after the sale, John has been great about answering any questions that have come up. We would definitely recommend Irwins to anyone. More
Great and simple experience. Best price when compared to other dealers and when i came in they honored the price they quoted. I just recommended my brother to irwin hyundai as a result. other dealers and when i came in they honored the price they quoted. I just recommended my brother to irwin hyundai as a result. More
Joe Collie and the staff at Irwin Hyundai were phenomenal to work with!! Not only were they approachable, but honest and fair. We will definitely return and work with them when the time comes for my husban to work with!! Not only were they approachable, but honest and fair. We will definitely return and work with them when the time comes for my husband to get a new vehicle!! More
I had a great experience with Irwin Hyundai recently. The staff was very friendly and knowledgeable. No pressure at all here yet they were definitely willing to negotiate with me. My 9 year old son tagg The staff was very friendly and knowledgeable. No pressure at all here yet they were definitely willing to negotiate with me. My 9 year old son tagged along for most of the process and the hospitality shown by Irwin's employees really made us feel relaxed and comfortable. The atmosphere is down to earth for sure and only confirmed my decision to buy local and stay out of the larger cities. I also walked out of there confident that I got a fair and competitive price on my purchase. I would recommend this dealership to my family and friends and I hope to have a similar experience with their service department in the future. Have I also mentioned that I LOVE my new Santa Fe Sport. More
Before coming to Irwin, I went to couple other dealers and also did my own research. So I knew what I wanted in my new 2013 Sonata and what would be a fair monthly payment and down payment to lease it. I and also did my own research. So I knew what I wanted in my new 2013 Sonata and what would be a fair monthly payment and down payment to lease it. I presented those numbers to Ed and initially he came back saying it was low but finally agreed. So in the hope of getting a better deal, I went back to the other dealers I dealt with to see if they could beat Irwin's offer. But both dealers simply couldn't match the offer let alone beat it. So I was satified that I got a good deal. I then called Ed and asked him to proceed with the paperwork. We did most of this on the phone or through email so when I came to pick up the car, all I had to do was sign the papers and I was good to go. A small personal note about Ed - He was extremely professional throughout the whole process. He was patient and listened to what I had to say. Not once did he pressure me to do anything I wasn't willing to do. He answered all of my questions. Ed was also kind enough to wait for me beyond 7pm (regular working hours) to pick up the car despite the fact that it was raining heavily on that day. Overall, I had a great experience with Irwin. Thanks to Ed, the process was smooth, efficeint and hassle free. I am yet to experience their service department and I hope to have similar experience with them as well. I would strongly recommend this dealer to anyone in the market for a Hyundai. More
My husband took our 2011 Hyundai for service. We were able to get an appointment quickly and when he presented for service, there was no wait time and the vehicle was returned to us cleaner and quickly. able to get an appointment quickly and when he presented for service, there was no wait time and the vehicle was returned to us cleaner and quickly. More
I found the exact car I wanted online on your web page and emailed from that sight that I was very interested in 2012 Red Elantra Limited. I received a quick response from you and we emailed a few more t and emailed from that sight that I was very interested in 2012 Red Elantra Limited. I received a quick response from you and we emailed a few more times about different things. When I arrived at your dealership I asked for Joe Collie who was busy with another customer at the time, but it was only a few minutes wait..until he came to great me, and had someone take me to the car I wanted to look at while he was finishing up with his other customer. I then took a test drive, was given the best test route directions, when I returned, Joe was waiting to help me purchase my car. He was efficient, kind, and curtious, and everything progressed quickly and without any hastle. Then Scott Chavanelle assisted with all the financing, he was also friendly , and kind and efficent. I drove home to Newton, NH in my new Elantra all the same day. It was truly a pleasure doing business with Irwin Hyundai! Even though I live about an hour away from you, I am definately recommending my friends to go to your dealership. Thank you so very much! Sincerely, Barbara MacKenzie More