Irwin Hyundai

Something VERY Bad is Happening at Irwin HyundaiI have Something VERY Bad is Happening at Irwin Hyundai I have been an ardent advocate of Irwin Hyundai in Laconia NH. Over the past few years my family Something VERY Bad is Happening at Irwin Hyundai I have been an ardent advocate of Irwin Hyundai in Laconia NH. Over the past few years my family has bought four new Hyundai from Irwin and most were serviced 100% at Irwin. If you check my reviews on this dealership they have always been superlative. Therefore it comes as a great disappointing surprise that something very bad has happened at Irwin Hyundai! It started about 5 weeks ago when I brought my Hyundai in to the Irwin body shop for some body work authorized by my insurance company. The car was promised to be ready "within a week". After not hearing from Irwin after 8 days, I called them. My call was received with surprise and confusion. The result - No, it was not ready and would not be ready for another week. The reason given was that the insurance company caused the delay. A few hours later called the insurance adjuster who authorized the repairs the day I brought the car to Irwin. He told me they had not received any quote from Irwin UNTIL ABOUT AN HOUR AGO, which he immediately approved. Therefore Irwin had dropped the ball and tried blaming the insurance company. I know mistakes happen, However, I don't appreciate being lied to! That was just the beginning of the system problems at Irwin Hyundai. After another 7 days Irwin called to say the car was ready. Irwin had replaced the hood and the trunk lids in addition to other repairs totaling $2800. Before I left Irwin I happened to open the trunk. I found that although the car was pronounced "ready for pick up" by Irwin, they had neglected to install the trunk lid liner!! Quality control? Not really. When I when back to the desk and pointed out the liner they asked me to wait and it would be fixed. After 15 minutes the car was once again pronounced "Ready". Concerned with how the whole matter had been handled by Irwin I returned home. When I looked in the trunk I found some loose black screws and the liner was not screwed down completely. I did not use the car for a few days. Then the problems started!!! When I did try to start the garaged car.. ..Nothing! Dead! Nothing showing on the Instrument cluster. Key fob had no reaction. I changed the battery on the fob and tried my extra fob. Both – nothing! It appeared that the battery was dead. Coincidence? Was it something the body shop had done, such as a crimped data line or hood sensing switch? I called Irwin body shop to tell them the problem. Since it was a Saturday they were closed, so I left a voice mail. I then called and spoke with Irwin Hyundai service. They suggested that I trickle charge the battery for a few hours. Still dead! They promised that they would have the body shop call me first thing on Monday. Monday came and went. No call. Tuesday Came and went. Still no call! Finally I called the owner Chris Irwin. He was in a meeting but called me back and listened to my list of issues. Chris agreed that they needed to look into the manner but said "I will have someone from service reach out to you today and get your car in so we can find out what happened." Now that I had the owner's assurance that the problem and source would be diagnoses in the next few days by Irwin service, I thanked him and hung up. Over the next days I used the car with unreliable results. Sometimes it would start perfectly and the fob would operate perfectly. Sometimes it would sit there totally dead, no lights no door locks nothing. And then an hour later it was fine again! But Chris Irwin had told me "I will have someone from service reach out to you today and get your car in so we can find out what happened." So I waited patiently...for ANOTHER WEEK WITH NO CALLS FROM ANYONE AT IRWIN!! So I again called Chris Irwin! And yet again told him the story. AND again Chris said, "I will have someone from service reach out to you today and get your car in so we can find out what happened." THAT WAS A WEEK AGO. Two weeks two promises... AND STILL NO CALLS FROM IRWIN!! Clearly there are now critical systemic quality, communications and customer service problems at the once excellent Irwin Hyundai!! More

1st dealerrater has a bunch of shills. Next, let's see if this is up a week from now. OK-so... takes 2 weeks to go from 1st call to some1 who can sell acar. I have the numbers now-great credit, etc Why ha this is up a week from now. OK-so... takes 2 weeks to go from 1st call to some1 who can sell acar. I have the numbers now-great credit, etc Why has another week gone by-READY TO BUY> Probably didn't like the numbers they gave me-wanna buy the car themselves? Is Every1 at Hyundai finances dead? More

w/e 12/12/20 I had my car inspected and got very good service. I was very please with my service. The employees at your facility are terrific. Theresa Preston service. I was very please with my service. The employees at your facility are terrific. Theresa Preston More

I want to thank Chris Branch for making the purchase of my new car wonderfully simple. In general, the staff were friendly, professional & easy to work with. Purchased a new vehicle and would not hesitate my new car wonderfully simple. In general, the staff were friendly, professional & easy to work with. Purchased a new vehicle and would not hesitate to purchase from them again! More

First off I would like to thank Chris Branch for the best experience in the purchase of my 2020 Hyundai Santa Fe Limited. I have purchased many new vehicles over the years and almost always it was stressful experience in the purchase of my 2020 Hyundai Santa Fe Limited. I have purchased many new vehicles over the years and almost always it was stressful but this time there was no stress at all Chris was easy to talk to and made me feel very relaxed. I will definitely send my family and friends to see Chris for any purchase of a vehicle. Thanks Chris! I have found one thing that I’m extremely disappointed in is that a $40,000. Car does not come equipped with heated outside mirrors considering this car is sold in New England! More

Very good experience buying a car from Mike !Jess in Very good experience buying a car from Mike ! Jess in finance was easy to work with too. Right car right price . I’d highly recommend Irwin. Very good experience buying a car from Mike ! Jess in finance was easy to work with too. Right car right price . I’d highly recommend Irwin. More

Had a great long day with Chris at Irwin Hyundai, bought a New Hyundai Tucson. Love the car, color and price. I haven't bought a new car in 12 years, good people. Jessica was great too! a New Hyundai Tucson. Love the car, color and price. I haven't bought a new car in 12 years, good people. Jessica was great too! More

Salesman did not follow up with insurance transfer to new vehicle. Never again will I deal with Irwin. Drove car 986 miles involved in low speed accident insurance totaled car. vehicle. Never again will I deal with Irwin. Drove car 986 miles involved in low speed accident insurance totaled car. More

Bought a new Sonata this week. Irwin is almost 1-2 hour drive away but their price on the exact model I wanted was well worth the drive. Was very pleased with the way we were treated during the transaction drive away but their price on the exact model I wanted was well worth the drive. Was very pleased with the way we were treated during the transaction. Highly recommended. More

Hyundai gives me a sense of security that my vehicle is safe for my grandkids and myself to ride in. Great service and friendly staff. safe for my grandkids and myself to ride in. Great service and friendly staff. More