Our first contact with Irwin Automotive was with Mark Faro on the Internet. He was very prompt in responding to our inquiry with a really good price on the vehicle we were interested in. Our Product Specialist, Tom Whitney was so courteous, helpful, and easy to work with. There was no pressure and we felt very comfortable dealing with him. We also really appreciated the demeanor and pleasant approach of his colleague in the finance department, Dennis Marhefka. His extensive knowledge and enthusiasm for the product shone through his presentation. We actually drove a grueling 3 hours in 100 degree temperatures from midcoast Maine to Laconia, past many of our local Maine Toyota dealers, to buy a truck from Irwin. Thank you all for everything... We will be back when we need another new Toyota!