I've been buying cars and trucks for 60 years (Fords, Chevrolets, GMC's, Oldsmobiles, Buicks, Subarus, VW's, Dodge Rams, etc.) from dealerships stretching from California to New Hampshire and states in between, so I'm well qualified to rate the car buying experience. I rate this as one of the easiest. This is the 4th Toyota and the first one from Irwin. My wife and I ordered a 2019 Highlander in early September 2018 and had it built to our specifications. Ben Flagg moved the process along smoothly and kept us informed of the production and delivery status along the way. I wouldn't hesitate to go to this dealership again when it's time to trade.