Irwin Toyota

Extremely disappointing experience at Irwin Toyota in Laconia. On Friday, Nov 28, 2025, I spoke with Chris Irwin about a Toyota RAV4 Limited (white) and was quoted an out-the-door price of $39,320 (in Laconia. On Friday, Nov 28, 2025, I spoke with Chris Irwin about a Toyota RAV4 Limited (white) and was quoted an out-the-door price of $39,320 (including all taxes and fees). On Sunday, Nov 30, I drove almost an hour with my wife and two small children to the dealership, hoping to finalize the purchase that day. I met Keith Osowski, who told me that the lowest price he could offer was $38,500 + $699 fee. I made it very clear multiple times that we were talking about the RAV4 Limited, not the XLE Premium, and he confirmed this. After leaving for lunch, I came back the same afternoon ready to buy the car if the price was $38,000 + $699 fee. I told Keith very clearly: “If you can do that, I’ll buy it right now — just tell me yes or no.” Instead of giving a straight answer, he started asking for my driver’s license, phone number, and email, then handed me a paper to sign — supposedly to “move forward with the deal.” When I looked at it, I realized that the price written on the paper was much higher than what we had discussed. It was a completely different number, around $39,600, and I immediately refused to sign. Even after that, he continued acting as if the deal was moving forward — he didn’t clearly say whether he agreed to $38,000 or not. He then took me to look at a black RAV4 Limited (black interior) and even asked about my current car insurance, making it seem like the sale was still happening. But once we sat back down, he completely changed his story. He told me that the $38,000 or $38,500 price we discussed earlier was actually for the Premium trim, not the Limited, and that the real price was $39,600+. At that point, I felt deceived, frustrated, and disrespected. The way he tried to get me to sign paperwork with a higher price than what we agreed on — without saying a word about it — was completely unacceptable. This entire process wasted almost my entire Sunday, my only day off, and caused unnecessary stress for me and my family after driving nearly an hour to get there. I left without signing because I refuse to buy a car from a dealership that doesn’t keep its word and tries to mislead customers into signing something they never agreed to. This was by far the worst experience I’ve ever had at a Toyota dealership. I’m sharing this so that others can learn from my experience: Always get every quote in writing, read every document carefully before signing, and don’t let anyone pressure or trick you into agreeing to something different than what was promised. I truly hope no one else has to go through the same frustration and wasted time that I did. More

Service was great. The service representative was very friendly and helpful and answered all of my questions. Also got to meet the person working on my car. I am imp The service representative was very friendly and helpful and answered all of my questions. Also got to meet the person working on my car. I am impressed. More

Grace Almonte was professional, answered all my questions and made the deal happen as quickly as possible for me. I live 2.5 hours away and she was quick and efficient. Would totally recommend. and made the deal happen as quickly as possible for me. I live 2.5 hours away and she was quick and efficient. Would totally recommend. More

Purchased our previous Toyota from them and service was good so came back fora new one. good so came back fora new one. More

The service department is excellent. I called, booked my appointment. I love the videos and clear explanation of what is done. I called, booked my appointment. I love the videos and clear explanation of what is done. More

Thank you Lisa for working with me around the timing of the appointment. I really appreciate that. I also really enjoy the pickup and delivery service. the appointment. I really appreciate that. I also really enjoy the pickup and delivery service. More

I was pleasantly surprised at how quick and easy my Toyota service was. The service staff were all very pleasant and helpful. The waiting area was stylish and warm. Who would think a car servicing expe Toyota service was. The service staff were all very pleasant and helpful. The waiting area was stylish and warm. Who would think a car servicing experience could be so wonderful? More

Dealership offers decent vehicles at fair prices. Jermey cates is a decent sales guy besides the fact it took 3 days for him to call me back as far as more for you trade and the best interest rate I Jermey cates is a decent sales guy besides the fact it took 3 days for him to call me back as far as more for you trade and the best interest rate I highly disagree got a much better rate contacting the bank directly. Then through there finance department and also saved half the cost of there gap insurance major thanks to light house credit union i got the truck i wanted at the best interest rate possible!! More

Simple efficient transaction without a lot of the usual haggling. Started with an on-line request for information and a follow up with salesman Howard Cullen. The vehicle was ready to go. After a review haggling. Started with an on-line request for information and a follow up with salesman Howard Cullen. The vehicle was ready to go. After a review of the product features, I was on the road in my new vehicle in under an hour. A positive experience all the way around. More

I've used Irwin's for many yrs but this was the 1st time I used the valet service for pick-up & delivery & everything went great, I couldn't be happier. They showed up at my office on-time, I received emai I used the valet service for pick-up & delivery & everything went great, I couldn't be happier. They showed up at my office on-time, I received emails along the way & was contacted by the service dept to review the work being done. The job was done in a timely manner & the vehicle returned to me at my office. Couldn't be happier with the service, thank you for the valet service, I find this to be incredibly helpful, not to take any time out of my day! Regards, Jo More