
Irwin Toyota
Laconia, NH
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oil change tire rotation and a repair made to resolve driver As usual Mr. Bob Abott at the desk was "the best" He made sure that the work order was clear and concise. The repair mechanic performed the window re As usual Mr. Bob Abott at the desk was "the best" He made sure that the work order was clear and concise. The repair mechanic performed the window repair and the oil change and rotation to my expectation. As always I left the dealership service happy . I would recommend Irwin Toyota service to all. Thank you Dennis Croteau More
First time leasing After walking into Irwin’s in almost tears because of the bind we had been into with our last car Scott Hayward walked up to us pleasant and professio After walking into Irwin’s in almost tears because of the bind we had been into with our last car Scott Hayward walked up to us pleasant and professional. He understood our situation and needs and by the end of signing we felt safe and secure with our decision. Thank you Scott Hayward for all your time and patience! More
5000 check I was here for my 5000 mile check. I arrived an hour early and the were able to accommodate me. Everyone was very friendly. I'm happy. I was here for my 5000 mile check. I arrived an hour early and the were able to accommodate me. Everyone was very friendly. I'm happy. More
Great Service Always get prompt service. The wait is short and I am confident in the service department staff. Having the shuttle service means no wait and for me t Always get prompt service. The wait is short and I am confident in the service department staff. Having the shuttle service means no wait and for me that means I can do something else on my to so list More
Great service and fantastic sales staff. Highly recommend I was very happy with my experience at Irwin Automotive Group. The staff made sure all of my questions were answered, gave me a great price and took t I was very happy with my experience at Irwin Automotive Group. The staff made sure all of my questions were answered, gave me a great price and took the time to go over other services that were available. Very helpful, I would definitely recommend checking Irwins out. Ask for Drew Ring or Al Faro. And Josh Glazier in Finance. More
Great deal I had been looking for a new truck for my brother. I had set dollar amount. One dealer would meet the amount with a stripped down model,but Irwin beat I had been looking for a new truck for my brother. I had set dollar amount. One dealer would meet the amount with a stripped down model,but Irwin beat it with much nicer truck. We are very busy farming and didn't have a lot of time. They had the paperwork and the truck ready to go when we got there and we were able close the deal and be on our way. It was a good thing too we had a cow calving when we got back. They were super help and would recommend them to all. Thanks Mark, Drew and Josh! More
Bad Customer Service I called the dealership today and asked if a specific vehicle that I found on auto trader was still available, I gave the stock ID number and the repr I called the dealership today and asked if a specific vehicle that I found on auto trader was still available, I gave the stock ID number and the representative at the dealership confirmed that the vehicle was available for purchase. I then traveled an hour and 30 minutes with my pregnant wife and toddler to the dealership and was told that the vehicle was, in fact, NO longer available and had been sold 8 DAYS prior. No reason was given for the mistake and when I spoke with the manager on duty and expressed my frustration, all that was offered to make amends for the situation was an apology. I then drove another hour and 30 minutes home with a crying toddler and disappointed pregnant wife. I'm not sure if this was a bait and switch tactic, but I was very disappointed with the customer service experience. More
Great buying experience! Our salesman Craig did a great job helping us pick out a Toyota Sienna van. Love the van and the whole buying experience was great! Our salesman Craig did a great job helping us pick out a Toyota Sienna van. Love the van and the whole buying experience was great! More
Awesome car buying experience! We went down to Irwin's on a Saturday just to see what we could get for a trade on our 2013 Ford Fusion Hybrid - just "kicking tires," you know. We r We went down to Irwin's on a Saturday just to see what we could get for a trade on our 2013 Ford Fusion Hybrid - just "kicking tires," you know. We really weren't planning on buying a car on that particular day. We met Howard Cullen, who very patiently listened to our somewhat vague ideas as to what we were looking for and could afford, and ended up walking out of there with an agreement to purchase a 2015 Rav4. His professional and knowledgeable assistance were invaluable in what turned out to be a very easy car buying experience. I would recommend Irwin's to anyone looking for a new or used vehicle, and furthermore, I would steer them directly to Howard. Thank you, Howard! More
Superb Service! My husband and I are on our 5th vehicle purchase/lease with Irwin's. (We've been here many times for service) The service Team here has always been to My husband and I are on our 5th vehicle purchase/lease with Irwin's. (We've been here many times for service) The service Team here has always been top notch. Definitely recommend this team for all of your service needs! More