Irwin Toyota | Page 81

Service and new snow tires I brought my car in for service and new snow tires and all work was done correctly and quickly and at a reasonable price. I was very happy. Everyone I brought my car in for service and new snow tires and all work was done correctly and quickly and at a reasonable price. I was very happy. Everyone was great to work with and very responsive. More

Severe lack of Integrity A couple 2 to 3 years ago I had attempted to purchase a Tacoma after some discussion on the internet and recieving a sales flyer from them (my wife ha A couple 2 to 3 years ago I had attempted to purchase a Tacoma after some discussion on the internet and recieving a sales flyer from them (my wife had purchased a camry a few years prior and they were very easy to deal with). I showed up with the intentions of leaving with a new truck due to the price on the flyer. They had inspected and driven my trade in, cut Kelly Blue Book and NADA values in half (they said they have a special way to value used vehicles)before I even sat in the new truck. Then they told me they couldn't honor the flyer because they sell for more "it was a mistake" I promptly asked for my keys (it wasn't pretty) and left telling them that I don't deal with people like them. They felt compelled to call and make excuses each call getting higher up the chain of comand pointing fingers at the printer and that they have a tough time selling my F150. I tried to explain to each caller that I have no desire to deal with the caliber of people they represent, I don't want any flyers or internet adds (they are prone to mistakes, I guess they don't even check them, poor third party printers). Since my experience with them I have purchased 2 Toyota's Camry and Tacoma, and now I am starting to recieve internet adds again. WHAT PART OF NO DON'T YOU UNDERSTAND ? You folks would'nt even attempt to work with me and I have no use for YOU. Please leave me alone!! More

They took exceptional care of us. Betty and Howard were exceptional with their service throughout our transaction, It’s good to be back in touch with Irwin’s again. I look forward to w Betty and Howard were exceptional with their service throughout our transaction, It’s good to be back in touch with Irwin’s again. I look forward to working with you now that I’m back in a Toyota! More

Amazing Eric and all of the staff went above and beyond to make our car buying experience easy and stressless! We did everything by phone and email and just h Eric and all of the staff went above and beyond to make our car buying experience easy and stressless! We did everything by phone and email and just had to go in and sign the papers! I recommend them to anyone who is looking to get a new car. Everyone was nice! Thank you Eric for making us feel so welcome and for all the hard work you did to get us in our new car! More

Quick and professional Easy to make the appointment. Employees were attentive and wanted to make sure that appointment went as expected. Polite, efficient, professional and Easy to make the appointment. Employees were attentive and wanted to make sure that appointment went as expected. Polite, efficient, professional and ready when promised. It doesn't get much better! Jim Presher More

excellent service experience The reception was welcoming and professional. Waiting room clean and comfortable. Service done on time and what I believed was a reasonable price. I w The reception was welcoming and professional. Waiting room clean and comfortable. Service done on time and what I believed was a reasonable price. I will certainly return for service and sales. More

Excellent service, start to finish. From the first phone call with Howard Cullen to the moment he sent me off in my new truck after a thorough and very helpful explanation of the control From the first phone call with Howard Cullen to the moment he sent me off in my new truck after a thorough and very helpful explanation of the controls inside the cab, my experience at Irwin could not have been better. The first thing I really appreciated about Howard as compared to the other sales people who contacted me after my online search (that I guess alerts Toyota dealers in my area?) is that he was not trying to hurry me up to make a decision or push me in any way. Instead, his approach was one of service to the customer, asking how he could help and listening and offering useful information for me. Conversely, a sales person from a different dealership was sending me pictures of trucks on her lot and saying things like, "You better hurry up because this one will be gone soon!" I quickly chose Irwin and Howard as the dealership and the salesman that I wanted to work with. Howard was professional, kind, helpful, and very knowledgable about Toyota trucks, did a great job of helping me connect with my insurance company to add the new truck to my policy, and in every way took great care of me. Dennis in Finance was super helpful as well, efficient, and professional. The overall vibe I get from Irwin is these folks are there to help the customer, and so I will not hesitate to return to Irwin for any and all car needs in the future, and I will surely recommend Irwin to anyone looking for a new or used vehicle. We'll see you again for service and at the end of my three-year lease to either purchase this truck or buy or lease another one. Thanks so much! More

Geoff Cunningham We leased a 2017 Toyota Highlander from Irwins a couple of weeks ago. The whole experience was very easy. Our salesman, Geoff, was easy going and help We leased a 2017 Toyota Highlander from Irwins a couple of weeks ago. The whole experience was very easy. Our salesman, Geoff, was easy going and helpful. We came away from the dealership with a good feeling. We also had a great amount of help from Chris Branch. Would highly recommend both of them. More

Always a great experience. My experience at Irwin Toyota is always a great one. This is the only dealership I have ever taken any of my vehicles to for repairs. The staff (Lloyd My experience at Irwin Toyota is always a great one. This is the only dealership I have ever taken any of my vehicles to for repairs. The staff (Lloyd Miles in particular) is always friendly and courteous and most of all honest. They go out of their way to explain everything that needs to be done, why and under what time frame. I highly recommend Irwin's service department. More

Great Service I find that everything I bring my car to Irwin Toyota Service, everyone is pleasant and personable. My stay is always the amount of time I am told an I find that everything I bring my car to Irwin Toyota Service, everyone is pleasant and personable. My stay is always the amount of time I am told and the waiting area is very welcoming! More