
Irwin Toyota
Laconia, NH
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It went better than I had expected. Scott Hayward was attentive and friendly. I felt no pressure to purchase any of the extras they were offering. Josh Glazier was a real human being Scott Hayward was attentive and friendly. I felt no pressure to purchase any of the extras they were offering. Josh Glazier was a real human being as well. I enjoyed his company while in his office. I would absolutely send a family member to them or any of my friends. Best wishes to you and yours. More
Excellent car buying experience What a great dealership! Large variety of new and used vehicles, reasonable prices and friendly, no pressure staff. Our salesman Ben Flagg left no qu What a great dealership! Large variety of new and used vehicles, reasonable prices and friendly, no pressure staff. Our salesman Ben Flagg left no questions unanswered, helped make the buying experience so easy. More
New Tundra Purchase Started the process on my new Tundra over the Internet, after dealing with 3 local Toyota dealers closer to home, who all played games with me. James Started the process on my new Tundra over the Internet, after dealing with 3 local Toyota dealers closer to home, who all played games with me. Jameson Proko gave me a good initial offer and answered my questions via the phone, then setup a test ride the following day. Josh Beacham was my Product Specialist and he was great - he answered my questions, was considerate and polite, without being over-bearing and then he worked hard to get me the price I wanted for my Ridgeline......all told from time I arrived thru the handshake on the deal was under an hour! I would recommend Josh if you are looking for a vehicle, no matter your circumstances- he can help......he was great! More
Easy to Do Business With Chris Kelley was our Sales Rep. We purchased a Highlander and the transaction was the smoothest, low-hassle purchase we have ever made. Chris was very Chris Kelley was our Sales Rep. We purchased a Highlander and the transaction was the smoothest, low-hassle purchase we have ever made. Chris was very friendly, knowledgeable and resourceful. Finance was easy, typical process. Highly recommend this dealership. More
Very good Always on time. Never a long wait. Notify me if they find a problem. Ask if I want it fixed now or later and have an estimate for me. Always on time. Never a long wait. Notify me if they find a problem. Ask if I want it fixed now or later and have an estimate for me. More
5000 mile 1st service Comfortable accommodations while waiting for routine service and inspection done in a timely manner. However, the music from the showroom was competin Comfortable accommodations while waiting for routine service and inspection done in a timely manner. However, the music from the showroom was competing with the sound from the T.V. in the waiting room, neither of which I needed to hear. More
Excellent customer service!! From the beginning, not knowing what to expect, looking at a Toyota Tundra Crewmax on line I called Irwin Toyota. I was connected to Steve Frateschi w From the beginning, not knowing what to expect, looking at a Toyota Tundra Crewmax on line I called Irwin Toyota. I was connected to Steve Frateschi who was incredibly helpful in navigating the initial sales process. He then connected me to Erik Faro on the sales floor, who helped me find the exact truck I was looking for. When I went to pick up my new truck I was meet by Erik and Steve. They were excellent from start to finish through the whole process. I recommend Irwin Toyota for anyone looking for a great deal and work with honest and knowledgeable sales staff. More
Howard ROCKS!!!!! We love our Prius' (this is our third one) and the experience at Irwin with Howard Cullen was seamless! The car is terrific, we had a very positive c We love our Prius' (this is our third one) and the experience at Irwin with Howard Cullen was seamless! The car is terrific, we had a very positive chat with Dennis, the warranty customer serviceman we spoke with. Although Howard did NOT take one of our bunnies that was offered to him, he made our newest car buying experience a very, very positive one...... (10 !!!) Thank you to Irwin Toyota, Howard Cullen, and Steve Fretechski for your guidance. More
We leased a new Toyota Highlander We had a great experience leasing a new Toyota Highlander at Irwin Toyota. Our sales person, Eric Faro, was terrific. We were looking for a specific m We had a great experience leasing a new Toyota Highlander at Irwin Toyota. Our sales person, Eric Faro, was terrific. We were looking for a specific model, exterior color and interior color, and he did the work to find us the vehicle we wanted. Everyone at the dealership was great, from sales to financing and walking us through the Highlanders features, it's a great place to pick up your next vehicle. I'm sure we'll be back. More
Service appointment went off without a hitch Every fall I have my snowtires put on and oil/lube and filter changes done. I had a late day appointment this time and expected to have a long wait, Every fall I have my snowtires put on and oil/lube and filter changes done. I had a late day appointment this time and expected to have a long wait, but it was only an hour and ran like clockwork. More