Irwin Toyota

Having my Prius C 30000k serviced. This morning I was to have my car serviced at 9:am, I missed the appointment and called the service department to explain. I was told to bring my car This morning I was to have my car serviced at 9:am, I missed the appointment and called the service department to explain. I was told to bring my car up and they would get it done for me in a short time. My car was completed and I received a call telling me I could pick the car up. I was told I needed new filters, and there would be a charge for them. I told the young man on the phone I don't think there is a charge, and told him no filters. When I returned to pick up my car, Jim O'Brien checked my contract and said there is not charge for the filters. Jim said for me to hold on, and he would have the filters installed. He had my car brought back into service, and I was out within a half hour. Jim is very caring and kind to customer needs. Keep this young man, he is an asset to Irwin Toyota. Thanks Jim, Jerry Tocio More

In a pinch got me in! Had been traveling up to NH to close up our condo when the pesky maintenance required light came on, stopped in to see Corey Twardosky, and he managed Had been traveling up to NH to close up our condo when the pesky maintenance required light came on, stopped in to see Corey Twardosky, and he managed to squeeze me in for a quick service. Prompt Friendly, and attentive. Explained everything that was don't and had me out nearly as fast as he speaks! Thanks for all the great work! More

Very satisfied My experience dealing with Cory Twardosky was very pleasant. I had lots of questions/requests and he answered them all in terms I could understand. My experience dealing with Cory Twardosky was very pleasant. I had lots of questions/requests and he answered them all in terms I could understand. It was surprising that the time it took to accomplish those was held at a minimum. Thank you for caring for my Toyota Van and respecting the 'wait time'. More

Good Job I was in & out in no time. When my car was ready I was told everything that had been done & also gave me a quote for winter tires. Cory Twardosky was I was in & out in no time. When my car was ready I was told everything that had been done & also gave me a quote for winter tires. Cory Twardosky was very nice & did a very good job. I would go to him again if I had questions or wanted info More

State Inspection The service at Irwin's is exemplary, from the first welcome, to the courtesy van, to the call that service is done and culminated by the final explana The service at Irwin's is exemplary, from the first welcome, to the courtesy van, to the call that service is done and culminated by the final explanation and hand shake. I particularly like the personal friendly attitude, the fact that I am remembered by my "personal service consultant" Bob Abbott. He not only knows my vehicles, but me as well. More

Service above and beyond Found this brand new 2014 vehicle online with a better price than anyone. I live 3 ours from the dealership and was visiting the area and stopped in t Found this brand new 2014 vehicle online with a better price than anyone. I live 3 ours from the dealership and was visiting the area and stopped in to make an appointment. They took me in that day. They did an oil change, front brakes, detailed it and gave me a loaner. How could you ask for more. Gary Stohl, Assistant Service Manager did an awesome job at getting this all done and did it with a great smile. More

Always Great service at Irwin's Toyota For automobile service I always think first "Irwin's" in Laconia. From the moment I make an appointment usually by phone where the service rep is alw For automobile service I always think first "Irwin's" in Laconia. From the moment I make an appointment usually by phone where the service rep is always accommodating to my special needs to the moment I take the serviced vehicle out of the yard, I know that I am getting the best service in town. Especially is this true when I deal with a rep such as Jim O'keefe. No matter what my problem with my car might be, Jim is always kind and courteous to answer any and all questions which I have. Being a senior citizen I always get the answers fully explained and never treated like an "idiot" for having asked the questions. Since I have a Toyota Camry 2014, there really are no major problems and yet Jim does see to it that my car stays in top running shape. He obviously must have a tip-top super relationship with the technicians behind the scene because the work is done as promised on the day and time specified. And to top it off, Jim takes the time at "bill paying time" to go over the bill, making sure that I understand exactly the work that was done and the charges for that work --- if there are any at all. In this particular case there were none since the vehicle was (is) still under warranty. Just going to Irwin's for auto repairs is a satisfying experience. Just having a rep like Jim to greet you and take you through the process is rewarding. I recommend Irwin's every time to everyone I know and I always say to ask to Jim O'Keefe. Robert Murphy A super satisfied Irwin's Customer. More

Very Pleasant and Helpful We found OUR vehicle on the first visit and were VERY pleased with the manner in which we were treated: honest recommendation and Price -- Perfect We found OUR vehicle on the first visit and were VERY pleased with the manner in which we were treated: honest recommendation and Price -- Perfect More

Easy truck buying Glenn was great to work with, he made everything so easy. Everyone at the store treated us so well. You guys really made our day, thank you. Glenn was great to work with, he made everything so easy. Everyone at the store treated us so well. You guys really made our day, thank you. Best regards, Wayne Cassavaugh More

great service the service rep corey went above and beyond to help me find the best deal and correct snow tires for the upcoming winter... good job and a big thank y the service rep corey went above and beyond to help me find the best deal and correct snow tires for the upcoming winter... good job and a big thank you... More