System would not let me give Zero Stars!
From beginning to end it was horrendous.
Dropped car off on a Saturday for routine service.
Told it would be done by 3pm.
After not receiving a call I called them at 4pm and was
told no work was done on vehicle." They were very busy".
So I told them we need the car for work, we were coming to pick it up.
That was followed five minutes later by the service manager saying some of the work was done, but we had a major problem, oil leak which would make the car unsafe. We arrived 10 minutes after the call and once again were told no work was done, they needed parts they did not have but it would be covered under warranty. Then were told the bill for everything else was $1400 if we wanted it done and it wouldn't be done to Monday. We said forget it just give us the car, the service manager then said let me see what I can do and all of the sudden the price was $800 plus a loner vehicle. We should have taken the car and left, but its what we use to go back and forth to work. We asked if it would definitely
be done by Monday, and even said to him lets say Tuesday so just incase you are busy we wouldn't have another issue. We asked to please keep us informed of any progress or problems, because we really want our vehicle back. From Saturday to Tuesday we received no call, Wednesday afternoon we called and were told the manager was with a customer. Wednesday and Thursday passed, then Friday afternoon a message was left on our machine, just saying your vehicle was ready.
By the time we got home they were closed, so we went back on Saturday
one week after we brought it in. We received no apology, no explanation, no reason for anything, just a bill that was wrong that the service rep had to correct. We left angry, disappointed and vow to warn everyone we know, and all social media outlets about the horrible treatment Island CDJR had not only given us, but we witnessed 2 other customers complaining as well. We even asked for a call back from the owner/ CEO and got none. So avoid the underhanded scam service department, and don't listen to their commercial. I guarantee you will be treated with more respect off Staten Island.
We also tried to buy a new car a month earlier at their Hyundai dealership, and found them not to be honest as well. After asking for the best price and spending an hour and a half there, they added hidden fees as we were about to sign, so we walked out. On the way out the finance guy tells us we can work on things to make it a better deal. A waste of time and, found that insulting as well. So please take your business else where.