Island Lincoln

I would give no stars if I could. I would like to Thank FORD , Island Lincoln, the engineer, and service tech for nearly getting me and my family in a wreck this weekend. I have had Numerous Problems with my new Truck, from engine lights, back up camera, nearly ended up in a ditch, due to my brakes. I have asked to have these things repaired. I've taken pictures, video's, had my truck sit at this dealer for 10 days with nothing done or very little. This weekend I was in Jacksonville and if you have ever been in Jacksonville, Florida you need your brakes. After having to pump them several times, they would not pump anymore nor would they stop my vehicle and I almost ran into the back of someone. Ford what is it going to take before my truck is repaired or replaced.

Island MISRERESENTED their NEW CAR that I took delivery of. ISLAND LINCOLN is most reprehensible, dishonest, crooked dealership I have ever seen. STAY AWAY from these people. A TRULY DISASTROUS EXPERIENCE THAT TRULY RUINED a new car experience. They MISREPRESENTED THE CAR with their ISLAND BENEFIT PACKAGE that was never applied, even though their ADD-ON sticker says "VEHICLE AS EQUIPPED". The car left their lot with the ADDN sticker applied, yet, NONE of the items were on the car. When confronting the dealer GM Cavenaugh, he offered no corrective action what so ever. STAY AWAY FROM THIS DEALERSHIP, STEER CLEAR, or You will be deceived and ripped off like I WAS

What a pleasure dealing with Sonny Morrison! It is always a good experience when someone is so knowledgeable about the product they are selling. He was very accommodating to me knowing I had to go to work. Displayed exemplary service!

The sales part was excellent. The place is fantastic, largest, fanciest dealership I've ever seen. I don't like the service dept. Mark is friendly, but a smart - - -. Ashley is aloof, not personable. I had a bad experience with a flat tire there, I've never had anywhere before. I saw Jim Cavenaugh about this, the general manager, who called in the service manager. They solved my problem, but acted like, that's life with NO apology. I will go there to see Val at the Tiki Torch Cafe. He's a nice guy, eager to please. The repair people need to be rotated OUT. Very disappointing for me

Island Lincoln provided a NEW 2001 Lincoln Mkz with an $1895.00 "add-on" sticker stating the car had paint treatment, interior treatment, Nitrogen filled tires, leather treatment, and undercoat. This car was delivered with none of those items done to the car. Even if it had been done, a price of $1895.00 is highly questionable. The items were not applied to my new car. I met with Jim Cavenaugh (General Manager, Island Lincoln) who readily admitted the sticker is applied to all their new cars, eventhough the treatments may not have been applied. He offered no corrective action whatsoever. Ford Motor is actively attempting to revitalize the Lincoln brand. How can this revitalization occur when this kind of stuff is going on? It certainly spoiled my Lincoln experience!

Island's amenities, service and friendly, helpful staff are superlative. Their waiting areas are very comfortable and inviting and they have a top notch little cafe and even a barbershop. We own two Lincolns, one bought new at Island and the other bought new elsewhere only because there were almost none left. Both cars have had all servicing done at Island during the past four years - the service reps Mark and Ashley and the department are outstanding. We have ZERO complaints about anything, period. We're not in the Bentley league of buyers so I can't compare with that sort of facility, but Island Lincoln is the highest overall quality car dealership with which I've ever had a relationship and I cannot recommend it highly enough.

They consistently provide excellent customer service in all areas of their business. It is a pleasure to do business with them. I have been trading with them for 14 years and recommend them highly!