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Island Mazda - Service Center

Staten Island, NY

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6 Reviews

6 Reviews of Island Mazda - Service Center

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May 24, 2021

This is now the second time my daughter brought her Mazda 3 in for service, which included an oil change, full inspection and rotating of tires. Second time she has left this dealership with her low air pres More

by scottyboy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dont know mechanic
September 30, 2018

Ripped off Recently brought my car in for a standard oil change and tire rotation. The service advisor came up to me and showed me a picture that my wheels were More

by Caro22
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Florian Ndoci
Oct 01, 2018 -

Island Mazda responded

We are so sorry to hear your experience with us didn't go so well. This is definitely not how any customers of ours should be treated. We do appreciate your feedback as we do try to improve our services. If there is anything we could do to make things right, let us know how we could help! Island Mazda 855-587-0555

September 02, 2018

Lorena helped me so much during my maintenance Great efficient work! She is friendly and honest, with the help of Lorena I clearly found out what’s needed for my car. 5-star! More

by ZDeng
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Vilela
Sep 04, 2018 -

Island Mazda responded

Thank you for the 5-star rating! We are happy to hear how well our staff treated you. Please contact us if there is anything more we could do for you. Island Mazda 855-587-0555

February 09, 2018

Professional and courteous service It was an easy and pleasant experience to return our car after 3 years of lease. Ms. Kimberly Balbi was professional and courteous. Explained us every More

by Stanalex
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kimberly Balbi
Feb 15, 2018 -

Island Mazda responded

We appreciate that you took the time to leave us a review. Our team does their best to make sure every customer that comes in is taken care of. Let us know if there is anything more we could do for you!

January 06, 2018

Terrible Terrible Service. Have Tire Insurance. Got a blown out tire in the blizzard. Was told to come in and just get a Tire change. No problem. Get there waited 3 hours was to More

by JOSEPH HU
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Ndoci and some guy behind him laughing up a storm.
October 02, 2017

Worst customer service i ever received ! first of all i wanted to buy the car by them and after 2 times they made me wait over 20 minutes i decided to go to Bay Ridge Mazda More

by Mike
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Jason
Oct 05, 2017 -

Island Mazda responded

Mike, it's unfortunate to hear about your dissatisfaction with our team. If there is anything we can do to help address the situation and demonstrate the value we place upon providing exceptional customer service, please do not hesitate to contact me directly. Regards, Chris Miros | cmiros@islandtoyota.com | 201-759-0750

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