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42 Reviews of Island Subaru - Service Center
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July 25, 2020
Salesperson Donna was so knowledgeable patient and thorough. If we asked her question she did not know she would research the answer. Thus is the first salesperson that we worked with who knew about t thorough. If we asked her question she did not know she would research the answer. Thus is the first salesperson that we worked with who knew about the cars she was selling. My husband and I never felt pressured to get one car over the other. She listened to our needs and concerns and worked with us. It was great that Subaru made the transition to our new car so easy yes taking care of the registration insurance and license plates for us. And when we went to pick up the car It was Donna who patiently went over all the dashboard technology and helped us get it working. The other staff at Subaru were also great. Everyone was respectful of the new age we live in with masking wearing and sanitizers. More
by Patricia
Employees Worked With
Chris Miros, Donna Nocerino
March 19, 2020
Joshua Mendez Despite all of the chaos caused by the current outbreak of COVID-19, Joshua Mendez made sure that all of the recalls that had to be done on my car, we Despite all of the chaos caused by the current outbreak of COVID-19, Joshua Mendez made sure that all of the recalls that had to be done on my car, were done. Everyone was really overwhelmed, including him, since he and the service manager (Bessa) were the only ones "manning the fort", but still, Joshua made sure that I was taken care of and was a man of his word. Thank you so much for everything, Joshua. More
by charlybasset
Employees Worked With
Joshua Mendez
February 10, 2020
Can"t believe it Everything went better thanI expected it to go.Everyone was courteous and professional and on time.Thanks again Subaru.I think I will be a Subaru cust Everything went better thanI expected it to go.Everyone was courteous and professional and on time.Thanks again Subaru.I think I will be a Subaru customer for a long time More
by Fireye
Employees Worked With
Not sure
December 30, 2019
Good experience This is my second Subaru, love my car. Friendly people not pushy. I would recommend them to my family. My service Ceceliia Sterkaccu is like a friend, This is my second Subaru, love my car. Friendly people not pushy. I would recommend them to my family. My service Ceceliia Sterkaccu is like a friend, More
by donloneileen
Employees Worked With
Cecelia Sterkaccu, Chris Miros
December 02, 2019
terrible will never go back to this dealer this is the second time been there for service, and it never went well on the both occasion,staff is very rude. will never go back to this dealer this is the second time been there for service, and it never went well on the both occasion,staff is very rude. More
by hempireus
Employees Worked With
Donna Nocerino
October 14, 2019
Great service Great Service. I have been using them since 2004. Cecilia takes good care of us. I would highly recommend this service. Everyone there is friendly and Great Service. I have been using them since 2004. Cecilia takes good care of us. I would highly recommend this service. Everyone there is friendly and accommodating. More
by samollen
Employees Worked With
Cecelia Sterlacci, five stars., Donna Nocerino
September 23, 2019
Excellent Service I’ve been going to Island Subaru to get my Crosstrek serviced, so far everything is great. Highly recommend Island Subaru. Mr. Sultan made the transac I’ve been going to Island Subaru to get my Crosstrek serviced, so far everything is great. Highly recommend Island Subaru. Mr. Sultan made the transaction easy. More
by Midnight Runner
Employees Worked With
Sultan, Sam Chyorny
August 25, 2018
Amazing Service at Service Center (Maintenance) Lorena Vilela took care of us at our first maintenance visit for our new Subaru at Island Toyota Mazda & Subaru. She was very kind, efficient, communi Lorena Vilela took care of us at our first maintenance visit for our new Subaru at Island Toyota Mazda & Subaru. She was very kind, efficient, communicative, and helpful throughout the entire process. Our car was ready in 45 minutes! It was great. Thank you lots, Lorena & Team! More
by jeanne1408
Employees Worked With
Lorna Vilela
July 18, 2018
I had my Subaru inspected and serviced at Island Auto Group. At Island Auto Group, Lorena Vilela was honest and hardworking. Her boss, Chris, was also fair, accommodating, and professional. They actually too At Island Auto Group, Lorena Vilela was honest and hardworking. Her boss, Chris, was also fair, accommodating, and professional. They actually took out my cabin filter and engine filter to show me so I can get a visual and decide whether I wanted them replaced. Very good experience; both very good workers. More
by Pearl
Employees Worked With
Lorena Vilela and Chris (don't know Chris' last name)
July 13, 2018
Do not go here Back in 15’, I was in the market for a Subaru STI, walked into Island Subaru(former Manfredi). Long story short, I was immediately profiled and left w Back in 15’, I was in the market for a Subaru STI, walked into Island Subaru(former Manfredi). Long story short, I was immediately profiled and left within 15 seconds of walking in. So I bought it elsewhere and am happy. I decided to try out the service center(local dealer) after realizing it is a different owner. Made an appointment a week in advance, with a loaner for an AC diagnosis. Appointment set for 9:20, and in the notes it says a different model Subaru, and c/s requests Loaner. Keep in mind, I took off work for this. Service writer says, we don’t have any loaners for you. Everyone in this place has an attitude and are non welcoming. I understand that this is not a luxury dealer but still believe a customer should be treated with the utter most respect. It’s a customer service based business. Nobody knows who put me in for an appointment. They decided to reschedule for me for next week and I left. I am definently not coming in. I am thankful that I did not give my business to the dealer when I was in the market for a car and glad I won’t be returning to give my business for service. I guess I’m better off working on the vehicle myself with less frustration. I left with a very bad taste in my mouth. I do not remember the names who I dealt with More
by E46tknv
Employees Worked With
Chris Miros
